{"id":1171257,"url":"https://alion.io/job/accor-group-guest-service-associate-housekeeping-10","title":"Guest Service Associate Housekeeping","company":{"id":8914,"name":"Accor","domain":"accor.com","url":"https://alion.io/company/accor-group","size_band":"11-50","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"SmartRecruiters","truth_index":{"grade":"B","score":76,"open_postings":59,"ghost_share":0,"stale_share":0.966,"repost_share":0,"time_to_fill_p50_days":25,"computed_at":"2026-11-05T05:54:30Z"}},"role":"Hospitality","role_family":"Hospitality","seniority":null,"employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Kolkata, India"],"countries":["IN"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":4000,"max_usd":7000,"period":"year","method":"role_country_seniority_unknown","sample_n":16},"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[],"status":"live","first_seen_at":"2026-09-24T05:03:30Z","employer_posted_date":"2026-09-24","last_verified_at":"2026-11-05T04:24:44Z","board_verified":true,"closed_at":null,"days_open":42,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":42},"description":"We are more than 230,000 hospitality experts placing people at the heart of what we do, creating emotion for our guests, and nurturing passion for service and achievement beyond limits. Building on the strength of our teams and of our integrated ecosystem of leading brands, personalized services and expert solutions, we break new ground to reimagine hospitality and inspire new ways to experience the world.\n To provide clean, hygienic, comfortable and hazard free areas in the hotel, in order to, thereby achieving maximum guest satisfaction & organizational profitability, in an achieve impeccable housekeeping standards in all areas of the hotel, as per organizational standards atmosphere of high individual morale.\nResponsible for usage of all departmental master keys and all other keys to ensure safety and security for guests and hotel property\nEnsure that standards of cleanliness in assigned guest rooms are achieved and maintained on a consistent basis to provide the highest level of guest satisfaction in cleanliness and service.\nEnsure to remain alert, courteous and helpful to the guests and co-workers at all times.\nResponsible to clean the room, the public area, Executive Office etc., and other duties as assigned.\nAny matter which may affect the interests of Novotel Kolkata Hotel & Residences should be brought to the attention of the Management.\nInspect room linen before placing in rooms and return below standard pieces to the respective person in Housekeeping.\nEnsure to report to work on time and according to posted schedule.\nEnsure to daily change soiled linens on beds and remake beds.\nStrictly follow the lost and found procedures.\nEnsure floor pantries and corridors & fire exits are as per the standards.\nResponsible for equipping all rooms with linen, amenities in the guest rooms as per the standards.\nNo articles should ever be removed from occupied rooms. Absolute respect for guests’ property should always be exercised.\nReport to the Housekeeping Supervisor any blankets, bed spreads etc., that require changing.\nEnsure to report any assigned rooms that do not require service “Do not Disturb” signs etc. to the Housekeeping Supervisor.\nReport malfunctioning of equipments to the supervisor and ensure they are attended to.\nResponsible for handling Housekeeping desk efficiently by co-coordinating with concerned persons as well as constant follow up - by acting as information and transmitting center for all communications within and outside the department.\nEnsure all messages are handled with utmost importance and action taken\nEnsure all guest messages and queries are handled promptly\nEnsure all issue and receipt of keys are accounted for and acknowledged\nEnsure all registers and records are updated.\nTo abide by the mission statement of the hotel and of the department.\nEnsure to take the responsibility for master keys of the assigned rooms.\nReport any loss or damage to the supervisor.\nEnsure to perform the following duties in the Public Area:\nTo dust furniture, fixtures and fittings\nVacuum the carpet.\nScrub, wash and clean the floor\nClean and arrange the equipment furniture as prescribed\nDust and clean light fittings\n Employee benefit card offering discounted rates at Accor hotels worldwide.\nDevelop your talent through Accor’s learning programs.\nOpportunity to grow within your property and across the world!\nAbility to contribute to the community and make a difference through our Corporate Social Responsibility and Environmental, Social, and Governance (ESG) activities.","description_format":"text","description_chars":3531,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[{"language":"English","level":"All 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