{"id":1142570,"url":"https://alion.io/job/accor-group-guest-service-associate-ibis-thane","title":"Guest Service Associate @ ibis Thane","company":{"id":8914,"name":"Accor Group","domain":"accor.com","url":"https://alion.io/company/accor-group","size_band":"5000+","is_staffing_agency":false,"is_intermediary":false,"ats_vendor":"SmartRecruiters","truth_index":null},"role":"Customer Success","role_family":"Customer Success","seniority":"middle","employment_type":"full_time","work_mode":"on_site","remote_scope":null,"hiring_geo_confidence":"structured","locations":["Thane, India"],"countries":["IN"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":12500,"max_usd":32000,"period":"year","method":"global_role_cell_scaled_by_country","sample_n":465},"experience_years_min":3,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Microsoft Excel","optional":false}],"status":"live","first_seen_at":"2026-09-23T11:35:31Z","employer_posted_date":"2026-09-23","last_verified_at":"2026-09-23T19:27:40Z","board_verified":true,"closed_at":null,"days_open":0,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":0},"description":"Our commitment to Diversity & Inclusion:\nWe are an inclusive company and our ambition is to attract, recruit and promote diverse talent.\nWhy work for Accor?\nWe are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor’s limitless possibilities.\nBy joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality. Discover the life that awaits you at Accor, visit https://careers.accor.com/\nDo what you love, care for the world, dare to challenge the status quo! #BELIMITLESS\n Ensure to provide proficient and professional guest service to the guests by meeting and also exceeding their expectations.\nWelcome the guests by greeting them as per the standards.\nAny matter which may effect the interests of ACCOR should be brought to the attention of the Management\nFacilitates the functioning of and / or oversees the functioning of Guest Service department (Front Office and F&B Service)\nRespond to customer queries by resolving issues in a timely and efficient manner to ensure customer satisfaction.\nEnsure to attend to guest complaints, requests or inquiries regarding the food and services.\nEstablish and maintain seamless co-ordination & co-operation with all departments of ibis Mumbai Vikhroli to ensure maximum cooperation, productivity, morale and guest service.\nIdentify optimal, cost effective use of the resources and educate the team on the same.\nResponsible for set up of all operating equipments and ensure to inspect linen, and condiments before the service.\nEnsure to be familiar with all dishes on the menu.\nEnsure clearance of all soiled chinaware, glassware, silverware from the guest table and re-set the table for the next arrival\nIn the absence of the Assistant Manager - Guest Service, ensure to take guest orders, advice guests on specials menu options, maintain control of guest and hotel accounts ensuring that all charges are accurate and posted on a timely basis.\nUse every opportunity to promote hotel facilities and maximize sales through sound product knowledge and selling skills.\nEnsure that all guest queries, inquiries and requests are attended to in a helpful, professional yet warm and friendly manner.\nEnsure to handle the luggage in a courteous and efficient manner.\nControl room inventory and assign room per guest needs.\nEnsure to be familiar with the property lay out, fire exits and elevator locations.\nReport any equipment malfunction, emergency situations or suspicious persons to the Guest Service Manager.\nEnsure that breakage, pilferage and spoilage are kept to a bare minimum.\n Diploma in Tourism & Hospitality Management\nMinimum 3 years of relevant experience in a similar capacity\nExcellent reading, writing and oral proficiency in English language\nAbility to speak other languages and basic understanding of local languages will be an advantage\nGood working knowledge of MS Excel, Word, & PowerPoint\n Good communication and customer contact skills\nResults and service oriented with an eye for details\nAbility to multi-task, work well in stressful & high-pressure situations\nA team player & builder\nA motivator & self-starter\nWell-presented and professionally groomed at all times","description_format":"text","description_chars":3414,"description_truncated":false,"requirements":{"experience_years_min":3,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[{"language":"English","level":"Advanced (C1)","optional":false}]},"benefits":[],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Lifestyle","Travel & Tourism"],"lifecycle":[{"event":"open","at":"2026-09-23T12:57:08Z"}],"liveness":{"score":86,"band":"hot","label":"Hiring now","p_open":1,"p_active":0.86,"p_room":1,"age_days":0,"expected_fill_days":31,"reasons":["conf:0","win:early","comp:brand"],"computed_at":"2026-09-23T20:11:34Z"},"pay":null,"html_url":"https://alion.io/job/accor-group-guest-service-associate-ibis-thane","json_url":"https://alion.io/job/accor-group-guest-service-associate-ibis-thane.json","meta":{"generated_at":"2026-09-23T20:11:34Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers"}}