{"id":1142584,"url":"https://alion.io/job/accor-group-guest-services-executive","title":"Guest Services Executive","company":{"id":8914,"name":"Accor Group","domain":"accor.com","url":"https://alion.io/company/accor-group","size_band":"5000+","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"SmartRecruiters","truth_index":null},"role":"Customer Success","role_family":"Customer Success","seniority":null,"employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Singapore"],"countries":["SG"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":null,"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"AWS","optional":false}],"status":"live","first_seen_at":"2026-09-23T08:21:50Z","employer_posted_date":"2026-09-23","last_verified_at":"2026-10-01T09:32:40Z","board_verified":true,"closed_at":null,"days_open":8,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":8},"description":"At Pullman Singapore Hill Street - our world is your playground; where playfulness meets peak performance, creativity meets innovation, business meets success.\nThe 350-room hotel will feature a rooftop bar and executive lounge with sweeping views over Fort Canning, the Singapore River, and St Andrew’s Cathedral, along with a vibrant lobby, health and fitness centre and pool.\nAt Pullman Singapore Hill Street, we don't do ordinary. We challenge the status quo, redefine hospitality with seamless, fun, cool and smart interactions. #BELIMITLESS\nPullman is the high-end international brand of the Accor group, mainly targeted at cosmopolitan travelers who have wide connections and enjoy combining work and pleasure.\nAccor is a world leading augmented hospitality group, with over 40 brands and more than 5,300 hotels all over the world. Come join us to make the world more welcoming, caring and inspiring.\n Be part of Front Office areas such as Front Desk, Executive Lounge and Concierge.\nAssist guests with check-in and check-out, and other cashiering duties.\nRegister guests and assigns rooms according to their reservation confirmation.\nPrepare VIP arrivals for all arrival transfer guests, loyalty member guests and suite paying guests.\nPrepare VIP list and send email out to all operations department daily.\nTo recommend tourist attractions and places to visit\nMaintain the privacy of all guests by ensuring their details are kept strictly confidential\nUnderstand all room types and work with Housekeeping to manage room status effectively\nAdhere to proper credit matters and cash handling policies and procedures\nUnderstand the usage of internal communication logs to communicate effectively with other colleagues\nHandle guest feedback and attempt to perform first person recovery steps\nPrepare VIP amenities for Gold, Platinum, Diamond, Limitless members as well as suite paying guests daily.\nUpdate, check and input ACDC\nPrepare Decoration for guests who opted for the package\nMonitor guest relations emails and respond to them effectively\nProvide guidance and on job training for Guest Services Officer\nEnsure and check that all daily guest relations tasks are completed\nEnsure that all guest arrival and departure procedures are in accordance to SOP and recommend improvements accordingly\nAssist to perform Executive Lounge and Concierge duties whenever required\nBe efficient in assisting guests throughout their stay, handle guest feedback, and take ownership in providing reasonable solutions\nBe familiar with hotel products and services and recommend to guests accordingly\nAlert Security or Duty Manager of suspicious looking person(s) / articles in the lobby\nMaintain complete knowledge of all hotel products and services\nMaintain the cleanliness and neatness of the Front Office areas\nBe fully familiar of the Emergency Procedures, Policies and Standard Operating Procedures as established by the Hotel\nAttend all briefings, meetings and trainings as assigned by management\nPerform other reasonable duties as assigned by the management\n Excellent communication and interpersonal skills with colleagues and guests\nExcellent customer service skills and enjoy creating delightful moments for guests\nAble to thrive in a dynamic and fast paced environment\nStrong analytical and problem-solving skills\nStrong operational leadership with a business mindset\nRead, write and speak English fluently\n What's in it for you?\nCentralised location, walking distance from City Hall MRT\n5 days work week\nDuty meals and uniform provided\nComprehensive medical benefits\nBirthday Leave\nFamily Care Leave\nAWS\nF&B and worldwide hotel discounts","description_format":"text","description_chars":3636,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[{"language":"English","level":"Advanced (C1)","optional":false}]},"benefits":[],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Lifestyle","Travel & Tourism"],"lifecycle":[{"event":"open","at":"2026-09-23T12:57:08Z"}],"liveness":{"score":85,"band":"hot","label":"Hiring now","p_open":1,"p_active":0.846,"p_room":1,"age_days":7,"expected_fill_days":30,"reasons":["conf:3","velocity","win:early","comp:brand"],"computed_at":"2026-10-01T05:45:00Z"},"pay":null,"html_url":"https://alion.io/job/accor-group-guest-services-executive","json_url":"https://alion.io/job/accor-group-guest-services-executive.json","meta":{"generated_at":"2026-10-02T01:20:25Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","usage":{"tier":"crawler","counted_by":"address","units_charged":1,"used_today":1605,"day_limit":5000,"remaining_today":3395,"minute_limit":60,"resets_at":"2026-10-03T00:00:00Z"}}}