{"id":1761301,"url":"https://alion.io/job/accor-group-guest-services-manager-6","title":"Guest Services Manager","company":{"id":8914,"name":"Accor","domain":"accor.com","url":"https://alion.io/company/accor-group","size_band":"5000+","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"SmartRecruiters","truth_index":{"grade":"B","score":79,"open_postings":19,"ghost_share":0,"stale_share":0.842,"repost_share":0,"time_to_fill_p50_days":24,"computed_at":"2026-10-17T05:46:00Z"}},"role":"Customer Success","role_family":"Customer Success","seniority":null,"employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Austin, United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":null,"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Microsoft Office","optional":false}],"status":"live","first_seen_at":"2026-10-02T16:41:19Z","employer_posted_date":"2026-10-02","last_verified_at":"2026-10-17T21:54:38Z","board_verified":true,"closed_at":null,"days_open":15,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":15},"description":"Your team and working environment:\nAustin's largest luxury property, Fairmont Austin offers 1,048 guestrooms and suites, along with over 140,000 square feet of meeting and event space. This is your opportunity to be part of the most innovative and passionate hotel teams in one of the fastest growing markets in the United States.\nWhy work for Accor?\nWe are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor’s limitless possibilities.\nBy joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality. Discover the life that awaits you at Accor, visit https://careers.accor.com/\nDo what you love, care for the world, dare to challenge the status quo!#BELIMITLESS\n Reporting to the Director of Front Office, responsibilities and essential job functions include but are not limited to the following:\nConsistently offer professional, engaging and friendly service.\nLead and manage all aspects of the Guest Services and ensure all service standards are followed with friendly and engaging service.\nHandle guest concerns and react quickly, tracking and notifying internally to guarantee memorable moments for our guests\nMaintain and teach LQA and Forbes Travel Guide standards with leaders and colleagues.\nDevelop and maintains department communications such as internal bulletin boards and emails to ensure colleagues have knowledge of departmental events and resources.\nEnsure the team are knowledgeable and up to date on Austin offerings and able to communicate these effectively to our guests.\nDevelop, maintain and manage relationships with outside vendors to ensure a quality product and service is recommended to our guests.\nEnsure satellite luggage storage handled properly with the cooperation of the Event Services Manager \nAssist the Rooms Division leadership with the management of valet operations and the relationship with the vendor to ensure a seamless arrival and departure experience for our guests \nOther job-related tasks as needed\nWhat is in it for you:\nPaid time off\nMedical, Dental and Vision Insurance, 401k\nComplimentary shift meal\nEmployee benefit card offering discounted rates in Accor worldwide for you and your family\nLearning programs through our Academies designed to sharpen your skills\nOpportunity to develop your talent and grow within your property and across the world\nAbility to make a difference through our Corporate Social Responsibility activities, like Planet 21\n To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions:\nPrevious experience is an asset\nBachelor Degree is an asset\nDemonstrate the ability to multi task and handle assignments in a fast paced, high pressure work environment\nAbility to maintain the proper attitude to work with management, hourly associates, and outside contacts while meeting deadlines\nPossess excellent working knowledge of computer software programs to include Microsoft Office (Word, Excel and PowerPoint)\nExcellent customer service skills\nAble to effectively communicate English in both written and oral forms\nProfessional appearance and demeanor\n Your team and working environment:\nA team of Heartists that are committed to working together, supporting each other, and providing the best guest experience, Feel Valued, Feel Sparked, We Are One\nOur commitment to Diversity & Inclusion:\nFairmont is committed to creating an inclusive environment where diverse talent thrives. We welcome candidates from all backgrounds to join our team.\nFairmont Austin is proud to be an Equal Opportunity Employer. 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