{"id":1142585,"url":"https://alion.io/job/accor-group-guest-services-officer","title":"Guest Services Officer","company":{"id":8914,"name":"Accor","domain":"accor.com","url":"https://alion.io/company/accor-group","size_band":"5000+","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"SmartRecruiters","truth_index":{"grade":"B","score":83,"open_postings":10,"ghost_share":0,"stale_share":0.7,"repost_share":0,"time_to_fill_p50_days":24,"computed_at":"2026-10-20T05:45:00Z"}},"role":"Customer Success","role_family":"Customer Success","seniority":"junior","employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Singapore"],"countries":["SG"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":19500,"max_usd":37000,"period":"year","method":"role_seniority_country_remote_cell","sample_n":12},"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"AWS","optional":false}],"status":"live","first_seen_at":"2026-09-23T08:18:41Z","employer_posted_date":"2026-09-23","last_verified_at":"2026-10-20T19:28:36Z","board_verified":true,"closed_at":null,"days_open":27,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":27},"description":"At Pullman Singapore Hill Street - our world is your playground; where playfulness meets peak performance, creativity meets innovation, business meets success.\nThe 350-room hotel will feature a rooftop bar and executive lounge with sweeping views over Fort Canning, the Singapore River, and St Andrew’s Cathedral, along with a vibrant lobby, health and fitness centre and pool.\nAt Pullman Singapore Hill Street, we don't do ordinary. We challenge the status quo, redefine hospitality with seamless, fun, cool and smart interactions. #BELIMITLESS\nPullman is the high-end international brand of the Accor group, mainly targeted at cosmopolitan travelers who have wide connections and enjoy combining work and pleasure.\nAccor is a world leading augmented hospitality group, with over 40 brands and more than 5,300 hotels all over the world. Come join us to make the world more welcoming, caring and inspiring.\n Be part of Front Office areas such as Front Desk, Executive Lounge and Concierge\nAssist guests with check-in and check-out, and other cashiering duties\nRegister guests and assigns rooms according to their reservation confirmation\nWork towards maximising room revenue by upselling higher room categories to guests whenever possible\nPrepare VIP arrivals for all arrival transfer guests, loyalty member guests and suite paying guests.\nPrepare VIP list and send email out to all operations department daily.\nTo recommend tourist attractions and places to visit\nPrepare VIP amenities for Gold, Platinum, Diamond, Limitless members as well as suite paying guests daily.\nUpdate, check and input ACDC\nPrepare Decoration for guests who opted for the package\nMaintain the privacy of all guests by ensuring their details are kept strictly confidential\nUnderstand all room types and work with Housekeeping to manage room status effectively\nAdhere to proper credit matters and cash handling policies and procedures\nUnderstand the usage of internal communication logs to communicate effectively with other colleagues\nAssist to perform Executive Lounge and Concierge duties whenever required\nProvide warm welcome and fond farewell in accordance to hotel standards and SOPs\nBe efficient in assisting guests throughout their stay, handle guest feedback, and take ownership in providing reasonable solutions\nBe familiar with hotel products and services and recommend to guests accordingly\nAlert Security or Duty Manager of suspicious looking person(s) / articles in the lobby\nMaintain complete knowledge of all hotel products and services\nMaintain the cleanliness and neatness of the Front Office areas\nBe fully familiar of the Emergency Procedures, Policies and Standard Operating Procedures as established by the Hotel\nAttend all briefings, meetings and trainings as assigned by management\nPerform other reasonable duties as assigned by the management\n Secondary / High school education\nGood reading and oral proficiency in English language\nAbility to speak other languages and basic understanding of local languages will be an advantage\nNo experience is required, training will be provided\nGood communication and customer contact skills\nService oriented with an eye for details\nAbility to work effectively and contribute in a team\nSelf-motivated and energetic\nMust be well-presented and professionally groomed at all times\n What's in it for you?\nCentralised location, walking distance from City Hall MRT\n5 days work week\nDuty meals and uniform provided\nComprehensive medical benefits\nBirthday Leave\nFamily Care Leave\nAWS\nF&B and worldwide hotel discounts","description_format":"text","description_chars":3547,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[{"language":"English","level":"Advanced (C1)","optional":false}]},"benefits":[],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Lifestyle","Travel & Tourism"],"lifecycle":[{"event":"open","at":"2026-09-23T12:57:08Z"}],"visa":[],"liveness":{"score":20,"band":"cold","label":"Long shot","p_open":1,"p_active":0.462,"p_room":0.44,"age_days":26,"expected_fill_days":24,"reasons":["conf:3","stale_co","velocity","win:tail","crowd:junior,brand"],"computed_at":"2026-10-20T05:45:00Z"},"pay":null,"html_url":"https://alion.io/job/accor-group-guest-services-officer","json_url":"https://alion.io/job/accor-group-guest-services-officer.json","meta":{"generated_at":"2026-10-20T20:27:42Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":23735,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-21T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":8914},"rest":"https://alion.io/mcp/rest/get_company?id=8914"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Faccor-group-guest-services-officer"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Faccor-group-guest-services-officer"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Faccor-group-guest-services-officer"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/accor-group-guest-services-officer\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Faccor-group-guest-services-officer"}]}