{"id":1197960,"url":"https://alion.io/job/accor-group-housekeeping-manager-18","title":"Housekeeping Manager","company":{"id":8914,"name":"Accor","domain":"accor.com","url":"https://alion.io/company/accor-group","size_band":"5000+","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"SmartRecruiters","truth_index":null},"role":"Field & Service","role_family":"Field & Service","seniority":"middle","employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Dallas, United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":41000,"max_usd":73000,"period":"year","method":"role_seniority_country_remote_cell","sample_n":4202},"experience_years_min":3,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Microsoft Office","optional":false}],"status":"live","first_seen_at":"2026-09-24T19:08:11Z","employer_posted_date":"2026-09-24","last_verified_at":"2026-10-15T18:53:53Z","board_verified":true,"closed_at":null,"days_open":21,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":21},"description":"Accor is a global hospitality leader with more than 45 brands and over 5,700 hotels worldwide, recognized for pioneering service, innovation, and a culture centered on people and meaningful guest experiences . Its portfolio spans luxury to economy, including iconic brands such as Fairmont, Sofitel, Raffles, Novotel, and ibis, serving travelers across more than 110 countries . Fairmont Dallas, part of Accor’s luxury portfolio, is an iconic hotel located in the heart of the Dallas Arts District. The property features 545 elegantly appointed guest rooms and suites, with over 73,000 square feet of flexible meeting space. Its prime location places guests' steps from world-class dining, shopping, museums, entertainment venues, and the Central Business District, making it one of the city’s premier destinations for both business and leisure travelers.\n Consistently offer professional, friendly and engaging service\nEnsure Accor & Fairmont core standards are implemented and audited for consistency\nMaintain complete knowledge of and comply with all departmental policies/service procedures/standards.\nMaintain complete knowledge of correct maintenance and use of equipment. Use equipment only as intended.\nMaintain positive internal/external guest relations at all times.\nResolve internal/external guest complaints, ensuring internal/external guest satisfaction.\nMonitor and maintain cleanliness, sanitation and organization of assigned work areas.\nTrain and lead Housekeeping team to ensure a successful operation\nMeasure, interpret and evaluate teams working standards and correct where necessary\nMaintain complete knowledge at all times of: status of hotel room count, group arrival, VIP’s, special events and knowledge of job responsibility of staff.\nOversee / create scheduling, performance, attendance, payroll and administrative duties as assigned.\nEnsure effective everyday communications, including coaching and performance management\nCreate and maintain good working relationships within the department and with other departments such that a high level of morale is sustained\nCreates an environment that allows employees to achieve job fulfillment and provides a path for career development with the company. Develops strong teams through active involvement in the operations and through the development and support of a continually evolving team.\nA strong commitment to Employee Satisfaction.\nMonitor and audit all Health & Safety aspects of the Housekeeping department, ensuring all staff are fully trained and up-to-date on Health & safety issues regarding chemicals, equipment and hygiene.\nTo carry out frequent inspection tours in Guest rooms/Public areas to up-keep cleanliness - general repair - replacements as required.\nEnsure that assigned staff have reported to work and clocked in properly; document any late or absent employees. Document call-offs and replace for any shift.\nCoordinate breaks for assigned staff.\nPrepare and distribute assignment sheets to assigned staff and review priorities.\nOversee inspection of guest rooms, guest corridors, all public areas (bathrooms, restaurants, conference rooms, pool), service areas, and storage areas.\nEnsure proper work attire/grooming for all employees.\nCheck all equipment used by immediate staff under their responsibility for proper supplies, neatness, cleanliness and mechanical problems. Instruct designated personnel to correct deficiencies.\nAssist staff with their job functions where needed to ensure optimum cleanliness and service standards for guests.\nMaintain inventory count and supplies \nCoordinate the completion of work orders for maintenance repairs with Engineering.\nProvide feedback on staff performance to director. Report disciplinary problems to director and participate in the counseling of employees.\nConduct performance reviews in a timely manner.\nAccept responsibility for carrying out other management duties as requested by the Director, Housekeeping.\n 3 years experience in housekeeping leadership.\nExperience in hotel industry\nPrevious guest relations training an asset\nKnowledge of proper cleaning techniques and chemical handling, requirements and use of equipment.\nHigh school graduate, or equivalent experience\nFluency in a second language, preferably Spanish\nExcellent communication and organizational skills\nStrong interpersonal and problem solving abilities\nFluency in English both verbal and non-verbal. Provide legible communication.\nCompute mathematical calculations.\nComputer literate and experience with property management system, Opera, Microsoft Office.\nAbility to:\nperform job functions with attention to detail, speed and accuracy.\nprioritize and organize.\nbe a clear thinker, remaining calm and resolving problems using good judgement.\nfollow directions thoroughly.\nunderstand guest’s service needs.\nwork cohesively with co-workers as part of a team.\nwork with minimal supervision.\nmaintain confidentiality of guest information and pertinent hotel data.\nascertain departmental training needs and provide such training.\ndirect performance of staff and follow up with corrections when needed.\n What’s in it for You?\nCompetitive Total Compensation Package: Overtime eligible, Department incentive programs\n\nGenerous Paid Time Off: Enjoy a healthy work-life balance with our paid time off policy.\n\nComprehensive Health Coverage: Access Medical, Dental, and Vision Insurance to keep you and your family healthy.\n\n401K Plan: Secure your future with our competitive 401K retirement savings plan.\n\nComplimentary Shift Meal: Savor delicious meals on us during your shifts!\n\nExclusive Employee Benefit Card: Unlock discounted room rates at Accor hotels worldwide, making travel more affordable.\n\nProfessional Development: Enhance your skills with learning programs through our Academy, tailored for your growth.\n\nMake a Positive Impact: Get involved in our Corporate Social Responsibility initiatives, like Planet 21, and contribute to meaningful change.\n\nCareer Advancement Opportunities: Take your career to new heights with opportunities for national and international promotions.","description_format":"text","description_chars":6097,"description_truncated":false,"requirements":{"experience_years_min":3,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[{"language":"Spanish","level":"All levels","optional":false},{"language":"English","level":"Advanced (C1)","optional":false}]},"benefits":["401k plan","Professional development","Retirement plans","Vision insurance"],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Lifestyle","Travel & Tourism"],"lifecycle":[{"event":"open","at":"2026-09-24T19:24:25Z"}],"visa":[],"liveness":{"score":77,"band":"hot","label":"Hiring now","p_open":1,"p_active":0.851,"p_room":0.9,"age_days":20,"expected_fill_days":30,"reasons":["conf:2","wave","velocity","win:mid","comp:brand"],"computed_at":"2026-10-15T05:46:00Z"},"pay":null,"html_url":"https://alion.io/job/accor-group-housekeeping-manager-18","json_url":"https://alion.io/job/accor-group-housekeeping-manager-18.json","meta":{"generated_at":"2026-10-15T22:37:01Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":34298,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-16T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":8914},"rest":"https://alion.io/mcp/rest/get_company?id=8914"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Faccor-group-housekeeping-manager-18"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Faccor-group-housekeeping-manager-18"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Faccor-group-housekeeping-manager-18"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/accor-group-housekeeping-manager-18\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Faccor-group-housekeeping-manager-18"}]}