{"id":1435717,"url":"https://alion.io/job/accor-group-housekeeping-supervisor-38","title":"Housekeeping supervisor","company":{"id":8914,"name":"Accor","domain":"accor.com","url":"https://alion.io/company/accor-group","size_band":"5000+","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"SmartRecruiters","truth_index":{"grade":"B","score":83,"open_postings":10,"ghost_share":0,"stale_share":0.7,"repost_share":0,"time_to_fill_p50_days":24,"computed_at":"2026-10-21T05:46:15Z"}},"role":"Field & Service","role_family":"Field & Service","seniority":null,"employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Queenstown, New Zealand"],"countries":["NZ"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":29000,"max_usd":51000,"period":"year","method":"role_country_seniority_unknown","sample_n":38},"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[],"status":"live","first_seen_at":"2026-09-29T00:52:31Z","employer_posted_date":"2026-09-29","last_verified_at":"2026-10-21T12:45:52Z","board_verified":true,"closed_at":null,"days_open":22,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":22},"description":"Why Work for Accor?\nAt Accor, we are so much more than a global hospitality leader. We welcome you as you are and offer opportunities across a diverse range of brands, helping you find a role that matches your personality, passions, and career goals.\nWe are committed to your growth, supporting you to learn, develop, and thrive every day. We believe work should bring purpose to your life, empowering you to explore new possibilities and build a career without limits.\nEvery chapter of your journey is yours to write, and together we can shape the future of hospitality.\nDiscover the opportunities waiting for you at Accor:\nhttps://careers.accor.com/\nDo what you love. Care for the world. Dare to challenge the status quo. #BELIMITLESS\n As Housekeeping Supervisor, you will work closely with the Executive Housekeeper to ensure the smooth and efficient running of the Housekeeping Department, maintaining high standards of cleanliness, guest care and service.\nAssist with the daily checking of bedrooms, staff areas and public areas to maintain required standards.\nReview and approve daily timesheets, ensuring hours worked are accurate and submitted correctly.\nAssist with the preparation and management of departmental rosters to ensure appropriate staffing levels, productivity and guest service while maintaining wage costs.\nCoordinate daily room allocations and housekeeping duties to ensure efficient workflow and rooms are serviced within required timeframes.\nSupport the training, development and induction of Housekeeping team members, ensuring staff understand departmental procedures and service expectations.\nAssist with the preparation, implementation and ongoing review of departmental processes and procedures.\nEnsure the security of guest rooms and keys.\nEnsure the safe storage and effective use of cleaning materials and equipment.\nAssist with the effective running of the laundry and linen operation, including inventories.\nEnsure the correct handling of guest laundry and lost property.\nLiaise with Front Office and Maintenance regarding room readiness, room status and guest requirements.\nRespond to special guest requests with a sense of urgency.\nEnsure VIP rooms have the correct amenities as requested by Front Office.\nEnsure housekeeping storerooms are adequately stocked.\nDelegate duties and coordinate the team to ensure all shift responsibilities are covered.\nConduct regular team briefings and ensure relevant operational information is communicated effectively.\nLead by example and support the Executive Housekeeper in maintaining positive staff morale and a strong team environment.\nComplete all duties and provide a clear handover to the Duty Manager.\nFollow Accor Brand Standards, departmental procedures and company policies.\nSupport and participate in all Health & Safety requirements and safe work practices.\nProvide friendly and professional service to all guests and colleagues.\nContribute to cost control through the correct use and storage of materials and equipment.\nAttend training and meetings as required and carry out any other reasonable duties requested by Management.\nPrevious experience in a Housekeeping environment.\nExperience supervising and supporting a team.\nAbility to maintain the required standards of cleanliness and guest care.\nGood communication and organisational skills.\nAbility to delegate duties and ensure all shift responsibilities are covered.\nAbility to train, induct and support staff in accordance with Brand and Service Standards.\nKnowledge of laundry operations, linen control, guest laundry and lost property procedures.\nKnowledge of the safe storage and effective use of cleaning materials and equipment.\nUnderstanding of Health & Safety procedures, including fire and evacuation procedures.\nAbility to provide efficient, friendly and professional service to guests and colleagues.\nAbility to follow Accor Brand Standards, departmental procedures and company policies.\nBenefits of working at Mercure Queenstown Resort\nSituated on a unique vantage point with breath taking views over Lake Wakatipu and the Remarkables Mountain range, Mercure Queenstown Resort offers 148 guests rooms, two restaurants, a lounge bar and conference facilities.\nWork Your Way - Speak with us about your desired work life balance and make it a reality!\nFree use and access of our gym, saunas, hot tubs and swimming pool.\nFree meals provided while on shift.\nAccommodation discounts & Free Anniversary Stay.\nEmployee Assistance Program.\nFantastic career growth opportunities.\nAbility to make a difference through our Corporate Social Responsibility activities.\nEmployee benefit card offering discounted rates with Accor worldwide.\nOur commitment to Diversity & Inclusion: We are an inclusive company, and our ambition is to attract, recruit and promote diverse talent. We offer reasonable adjustments to support you. If you require an adjustment to be made during the recruitment process, you're welcome to let us know.","description_format":"text","description_chars":4970,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[{"language":"English","level":"All levels","optional":false}]},"benefits":["Growth opportunities"],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Lifestyle","Travel & Tourism"],"lifecycle":[{"event":"open","at":"2026-09-29T03:04:59Z"}],"visa":[],"liveness":{"score":38,"band":"fade","label":"Fading","p_open":1,"p_active":0.504,"p_room":0.75,"age_days":22,"expected_fill_days":24,"reasons":["conf:2","stale_co","wave","velocity","win:late","comp:brand"],"computed_at":"2026-10-21T05:46:15Z"},"pay":null,"html_url":"https://alion.io/job/accor-group-housekeeping-supervisor-38","json_url":"https://alion.io/job/accor-group-housekeeping-supervisor-38.json","meta":{"generated_at":"2026-10-21T14:20:58Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":20403,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-22T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":8914},"rest":"https://alion.io/mcp/rest/get_company?id=8914"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Faccor-group-housekeeping-supervisor-38"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Faccor-group-housekeeping-supervisor-38"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Faccor-group-housekeeping-supervisor-38"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/accor-group-housekeeping-supervisor-38\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Faccor-group-housekeeping-supervisor-38"}]}