{"id":1556118,"url":"https://alion.io/job/accor-group-housekeeping-supervisor-42","title":"Housekeeping Supervisor","company":{"id":8914,"name":"Accor","domain":"accor.com","url":"https://alion.io/company/accor-group","size_band":"5000+","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"SmartRecruiters","truth_index":null},"role":"Hospitality","role_family":"Hospitality","seniority":null,"employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Queenstown, New Zealand"],"countries":["NZ"],"hiring_countries":[],"hiring_countries_total":0,"salary":{"min":32,"max":33,"currency":"NZD","period":"hour","gross":null,"usd_annual":36000},"salary_estimate":null,"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[],"status":"live","first_seen_at":"2026-09-29T22:44:56Z","employer_posted_date":"2026-10-01","last_verified_at":"2026-10-15T03:41:23Z","board_verified":true,"closed_at":null,"days_open":15,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":15},"description":"Mountains out the window, stories around every corner. At Hotel St Moritz, MGallery, we bring heartfelt, personal hospitality to life in the heart of Queenstown. Come and be part of something memorable.\n Your Luxury Purpose: To lead the art of immaculate presentation, ensuring each guest feels enveloped in quiet luxury.\nWork alongside the Head Housekeeper and Assistant Head Housekeeper to ensure the efficient and cost effective running of the Housekeeping function within the hotel, achieving the standards of cleanliness and guest care. Competently and confidently direct the Housekeeping Department in the cleaning duties required from thorough expertise and knowledge of the brand values, associated with five star boutique luxury.\nDetermine work requirements and allocate duties to Room Attendants, Experienced Self-Checkers and Team Leaders.\nOversee the work of the team, suggesting improvements and changes based on observation and feedback.\nIdentify and deliver MGallery Magic for guests, based on their preferences and interactions, sharing intelligence with your colleagues through assigned systems.\nInspect rooms and manage team productivity in line with Hotel guidelines.\nEstablish on-going On Job Training Programme within the department to meet service standards and support team members with work based issues.\nFully induct new staff into the team, department and hotel in the first week of their employment.\nEnsure that all team members under your control carry out their duties in accordance with the service standards and procedures manuals to meet departmental / hotel service standards and brand standards.\nEffectively use guest feedback to improve product and service delivery.\nOpenly communicate with team members ensuring regular briefings occur and all relevant information is passed on.\nDelegate duties so all aspects of the shift are covered\nLead by example, maintain good staff morale.\nDevelop weekly staff rosters at least fourteen days in advance to maximise production and guest service at an acceptable wage cost.\nManage staff within performance guidelines.\nEnsure security of guest rooms and keys.\nEnsure the safe storage, issue and effective use of cleaning materials and equipment as specified by the manufacturers and procedures manual.\nEnsure that Department Safety Procedures and other safety information are prepared and complied with.\nEnsure that Department safety plans are developed in consultation with employees. \nPromote Health Safety & Environmental Management by leading by example.\nRespond to special requests with a sense of urgency.\nSupport us in growing our distinctive culture by living the La Maison values of\nPassion and Pride: Be passionately in love with our brands, our guests and our people. Use our Emotional Intelligence\nExcellence: Comprehensive business approach, driving all levers to be best-in-class.\nEmpowerment: Be an entrepreneur, fully accountable, with strong KPIs and freedom too.\nProximity: Family spirit, responsibleness, solidarity & constant dialogue with the field.\nTrust & Transparency: Share everything, no taboo. Feedback is a gift.\nLong Term Relationship: With everyone - create a strong sense of belonging.\nBespoke & Free: 100% experience driven, tailored service. Unlock creativity.\n Min 12 months in a senior/supervisory role, preferably including 5 star experience.\nEye for detail and willing and able to uphold high standards in cleaning\nFlexibility on a 7 day roster, with two days off in a row\nPrevious experience in Housekeeping\nSelf-motivated and enjoy working autonomously\nFriendly and engaging, with the ability to communicate effectively.\nCo-ordinate various tasks simultaneously\nA great team player with a good level of fitness and able to work in a physically demanding role.\nExcellent English communication in written and verbal. \nClean police record\n What's in it for you\nCompetitive pay and daily staff meals \nUniform supplied and maintained\n12 weeks' paid parental leave\nOngoing reward and recognition incentives and awards.\nOpportunities for further development and worldwide career progression within Accor.\nEmployee Assistance Programme and wellbeing support\nAn anniversary stay with F&B credit\nALL Heartist discounts at Accor hotels worldwide, for you and your family\nCareer development through Accor's programmes, with a pathway to roles around the world\nSocial events, recognition and referral bonuses\nOur commitment to Diversity & Inclusion:\nWe are an inclusive company, and our ambition is to attract, recruit and promote diverse talent. We offer reasonable adjustments to support you. If you require an adjustment to be made during the recruitment process, you're welcome to let us know.\nReady to help write the next chapter? Apply now.\nTo be considered, you must have the right to work in New Zealand.\nGuaranteed minimum hours 30/week. Hourly wage paid weekly from $32.15 - $33.00/hour","description_format":"text","description_chars":4895,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[{"language":"English","level":"Upper-Intermediate (B2)","optional":false}]},"benefits":["Parental leave"],"hiring_locations":[{"name":"New Zealand","iso":"NZ","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":["Hotels & Resorts"],"lifecycle":[{"event":"open","at":"2026-10-01T02:02:37Z"}],"visa":[],"liveness":{"score":74,"band":"hot","label":"Hiring now","p_open":1,"p_active":0.828,"p_room":0.9,"age_days":15,"expected_fill_days":30,"reasons":["conf:2","wave","velocity","win:mid","comp:brand"],"computed_at":"2026-10-15T05:46:00Z"},"pay":{"stated_usd_annual":36000,"is_top_pay":false},"html_url":"https://alion.io/job/accor-group-housekeeping-supervisor-42","json_url":"https://alion.io/job/accor-group-housekeeping-supervisor-42.json","meta":{"generated_at":"2026-10-15T06:12:37Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":9376,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-16T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":8914},"rest":"https://alion.io/mcp/rest/get_company?id=8914"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Faccor-group-housekeeping-supervisor-42"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Faccor-group-housekeeping-supervisor-42"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Faccor-group-housekeeping-supervisor-42"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/accor-group-housekeeping-supervisor-42\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Faccor-group-housekeeping-supervisor-42"}]}