{"id":1660126,"url":"https://alion.io/job/accor-group-housekeeping-supervisor-43","title":"Housekeeping Supervisor","company":{"id":8914,"name":"Accor","domain":"accor.com","url":"https://alion.io/company/accor-group","size_band":"5000+","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"SmartRecruiters","truth_index":null},"role":"Field & Service","role_family":"Field & Service","seniority":null,"employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Queenstown, South Africa"],"countries":["ZA"],"hiring_countries":[],"hiring_countries_total":0,"salary":{"min":32,"max":33,"currency":"USD","period":"hour","gross":null,"usd_annual":66000},"salary_estimate":null,"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[],"status":"closed","first_seen_at":"2026-10-01T23:26:02Z","employer_posted_date":"2026-10-01","last_verified_at":"2026-10-03T12:48:15Z","board_verified":false,"closed_at":"2026-10-03T12:48:15Z","days_open":1,"trust":{"level":"not_scored","repost_count":null,"flags":[],"days_open":1},"description":"YOUR PURPOSE\nThrive in an environment where care and kindness are at the heart of everything we do. With us, you can take pride in being part of a wider global team leading the way in local sustainability initiatives. Working together with our communities, we will empower you to make your own meaningful impact. We will support you to maintain your wellbeing too, so that you can live life to the full.\nYou will work with the Head Housekeeper to ensure the efficient and cost effective running of the Housekeeping function within the hotel, achieving the standards of cleanliness and guest care. Competently and confidently direct the Housekeeping Department in the cleaning duties required from thorough expertise and knowledge of the brand values, associated with five star boutique luxury.\n Determine work requirements and allocate duties to Room Attendants, Experienced Self-Checkers and Team Leaders.\nOversee the work of the team, suggesting improvements and changes based on observation and feedback.\nIdentify and deliver MGallery Magic for guests, based on their preferences and interactions, sharing intelligence with your colleagues through assigned systems.\nInspect rooms and manage team productivity in line with Hotel guidelines.\nEstablish on-going On Job Training Programme within the department to meet service standards and support team members with work based issues.\nFully induct new staff into the team, department and hotel in the first week of their employment.\nEnsure that all team members under your control carry out their duties in accordance with the service standards and procedures manuals to meet departmental / hotel service standards and brand standards.\nEffectively use guest feedback to improve product and service delivery.\nOpenly communicate with team members ensuring regular briefings occur and all relevant information is passed on.\nDelegate duties so all aspects of the shift are covered\nLead by example, maintain good staff morale.\nDevelop weekly staff rosters at least fourteen days in advance to maximise production and guest service at an acceptable wage cost.\nManage staff within performance guidelines.\nEnsure security of guest rooms and keys.\nEnsure the safe storage, issue and effective use of cleaning materials and equipment as specified by the manufacturers and procedures manual.\nBe competent in the running of the hire and clean laundry operation and ensure the cost effective use of linen and assist with inventories as requested by the Housekeeper.\nEnsure the correct handling of guest laundry and lost property\nLiaise with Front Office and Maintenance regarding “ready” rooms ensuring guest requirements are met.\nRespond to special requests with a sense of urgency.\nEnsure VIP rooms have correct amenities as requested by Front Office.\nEnsure that the Health Safety & Environmental policies and procedures are effectively communicated to all employees, contractors and volunteers and the control of visitors to worksites.\nEnsure that Department Safety Procedures and other safety information are prepared and complied with.\nEnsure that Department safety plans are developed in consultation with employees.\nPromote Health Safety & Environmental Management by leading by example.\nAny other reasonable instruction by your Manager\nWhen required, support the team in undertaking Room Attendant and Public Area cleaning duties:\nClean guest rooms, storage areas and corridors\nEnsure guest supplies and advertising material in bedrooms and bathrooms are replenished or replaced to the correct standards for the room type.\nReport any lost property following correct procedure.\nCarry out programmed/scheduled cleaning\nEnsure guest laundry is handled in line with hotel policy\nUse and clean equipment with care, reporting any defective equipment as set down in procedures manual.\nEnsure all department equipment is maintained to a high standard\nAssist with regular equipment stocktaking\nEnsure the security of keys and guest rooms at times by adherence to security procedures. Report any suspicious persons or items to Management\nUnderstand the correct usage and storage of cleaning agents in line with health and safety regulations and manufacturer’s instructions.\nAs a Team Leader, you will support us in growing our distinctive culture by living the La Maison values of\nPassion and Pride: Be passionately in love with our brands, our guests and our people. Use our Emotional Intelligence\nExcellence: Comprehensive business approach, driving all levers to be best-in-class.\nEmpowerment: Be an entrepreneur, fully accountable, with strong KPIs and freedom too.\nProximity: Family spirit, responsibleness, solidarity & constant dialogue with the field.\nTrust & Transparency: Share everything, no taboo. Feedback is a gift.\nLong Term Relationship: With everyone - create a strong sense of belonging.\nBespoke & Free: 100% experience driven, tailored service. Unlock creativity.\n Min 12 months in a senior/supervisory role, preferably including 5 star experience.\nProjects professional image at all times through personal presentation / interpersonal skills.\nFlexibility to work across 7 day week roster, with 2 days off in a row.\nDesire and ability to train and develop staff.\nMaintains awareness of industry trends in service, product and presentation.\nInitiates contacts and establishes rapport easily.\nOrganises time and work efficiently.\nExcellent numeracy, verbal and written communication skills.\nAppreciates and maintains an effective outlet for stress.\nWillingness to work weekends and public holidays as part of the job role.\nHas the aptitude and willingness to undertake further development with Hotel St Moritz\n Bring passion and dedication to excellence, and we will recognise your contribution with a variety of benefits, rewards and development opportunities.\nWe offer competitive pay, plus benefits including daily staff meals and dry-cleaned uniform and laundry allowance, anniversary stays with F&B credit to enjoy.\nFree gym access plus ski hire during the winter.\nEAP, well-being and mental health supports available, progressive policies, including 12 weeks paid parental leave, and rainbow inclusive policies and practices.\nTake part in social activities and community involvement initiatives through the year.\nReceive unparalleled training, development and support from Accor leadership training programmes.\nDiscounted Hotel stays, food and beverage rates and Spa treatments, worldwide - for yourself and for friends and family, across our entire network.\nBe part of a well-established hotel with a strong reputation for providing exceptional service.\nOngoing reward and recognition incentives and awards.\nOpportunities for further development and worldwide career progression within Accor.\nRefer a friend incentive\nSupportive and friendly working environment.\nOur commitment to Diversity & Inclusion:\nWe are an inclusive company, and our ambition is to attract, recruit and promote diverse talent. We offer reasonable adjustments to support you. If you require an adjustment to be made during the recruitment process, you're welcome to let us know.\nGuaranteed minimum hours 30/week. Hourly wage paid weekly from $32.15 - $33.00/hour","description_format":"text","description_chars":7195,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[{"language":"English","level":"All levels","optional":false}]},"benefits":["Parental leave"],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Lifestyle","Travel & Tourism"],"lifecycle":[{"event":"open","at":"2026-10-02T03:20:03Z"},{"event":"close","at":"2026-10-03T12:48:15Z"}],"visa":[],"liveness":null,"pay":{"stated_usd_annual":66000,"is_top_pay":true},"html_url":"https://alion.io/job/accor-group-housekeeping-supervisor-43","json_url":"https://alion.io/job/accor-group-housekeeping-supervisor-43.json","meta":{"generated_at":"2026-10-13T18:47:51Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":28818,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-14T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":8914},"rest":"https://alion.io/mcp/rest/get_company?id=8914"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Faccor-group-housekeeping-supervisor-43"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Faccor-group-housekeeping-supervisor-43"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Faccor-group-housekeeping-supervisor-43"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/accor-group-housekeeping-supervisor-43\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Faccor-group-housekeeping-supervisor-43"}]}