{"id":1556073,"url":"https://alion.io/job/accor-group-in-room-dining-coordinator","title":"In-Room Dining Coordinator","company":{"id":8914,"name":"Accor","domain":"accor.com","url":"https://alion.io/company/accor-group","size_band":"5000+","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"SmartRecruiters","truth_index":null},"role":"Administrative","role_family":"Administrative","seniority":"junior","employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["London, United Kingdom"],"countries":["GB"],"hiring_countries":[],"hiring_countries_total":0,"salary":{"min":38900,"max":null,"currency":"GBP","period":"year","gross":null,"usd_annual":51682},"salary_estimate":null,"experience_years_min":2,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[],"status":"live","first_seen_at":"2026-09-30T13:07:54Z","employer_posted_date":"2026-09-30","last_verified_at":"2026-10-15T18:53:53Z","board_verified":true,"closed_at":null,"days_open":15,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":15},"description":"The Savoy is one of the world's most iconic hotels. We are the original British luxury hotel, opened in 1889, and have a reputation for outstanding service excellence. We blend our rich history with innovation, and have played host to royalty, world leaders, and legends of the stage and screen. Today, we pride ourselves on creating special memories for our guests by delivering the very best in five-star luxury hospitality.\nOur award-winning, colleague-centric culture truly differentiates us in the luxury hospitality marketplace. We offer competitive salaries and benefits, along with outstanding career development opportunities globally within Fairmont.\nTop Ten (Big Organisations) - Sunday Times Best Places to Work 2025\n\nHR in Hospitality Awards 2025:\nExcellence in Employee Experience\n\nHR Team of the Year\n\nHR Leader of the Year - awarded to our Director of People & Culture, Sally Webster\n\nInstitute of Hospitality Awards 2025\nTalent Development Team of the Year\n\n Job Title: In Room Dining Coordinator (0.8 FTE)\nDepartment: Food & Beverage\nInspired and Supported by: In Room Dining Manager\nSalary: £38,900(including service charge)\nYour purpose will be:\nAs a in room dining coordinator you will be responsible to co-ordinate all service requirements addressed to Room Service department, primarily responsible for taking guest orders over the telephone or verbally, processing these orders accurately and timely using the POS terminal. Making sure to communicate with the supervisor, butler and chef on duty regarding the orders and any special requests.\nYou will be accountable for:\nCommunicating with various other departments, using Micros & RMS app for room clearance, room changes, checking status of the rooms and amenity delivery.\nPrinting daily reports\nUpdating VIP list\nAssisting the department with any other administration and any other duties as and when requested\nAssisting the IRD manager with achieving high scores on various guest satisfaction surveys, recognizing repeat guests and following standard procedures\nYour key responsibilities & contribution will be:\nAnswering all telephone calls and prioritising these calls\nDirectly dealing with guest requests and orders that must be done courteously, efficiently and promptly\nHaving good knowledge of in room dining menus and on-going promotions and offering in other F&B outlets\nProviding recommendations and suggestions to guests upon requests\nBe knowledgeable of all services, facilities and products offered by the hotel\nConsider the satisfaction of all guests by ensuring prompt, courteous and efficient service at all times\nPay attention to guest orders, and know the menu thoroughly\nWrite down all information’s clearly and highlight special requests.\nCommunicate with the kitchen regarding menu questions, the length of wait, and product availability\nGiving approximate delivery time to the guest according to the time evaluation system established by the Outlet Manager and the Sous Chef.\nIf the order has not been sent up by time, placing a call to the guest to apologies and to re-evaluate the delivery time.\nEnsure correct posting in POS system for communication to the service and kitchen department, including all information including allergen and dietary requirements\nAssist the department to drive guest satisfaction by providing consistent guest experiences.\nCoordinating IRD Waiter/ Waitress`s and the butlers\nReport positive and constructive guest feedback to the manager.\nPromptly handle guest queries, complaints and all issues in a professional manner.\nHave the knowledge and understanding to explain and perform upselling all items offered by the department assigned as well as offering alternatives or suggestions to guests.\nEnsure proper handover is given to the next shift and also to the IRD manager.\nReport cleanliness and maintenance issues to the immediate supervisor \nEnsure that the IRD office and surrounding area is kept clean and organized at all times.\nEnsure proper appearance and grooming while on duty.\nPerform any other reasonable duties and responsibilities as assigned. \n What you will need to do this role:\nEssential:\nAbility to communicate with the guests and anticipate their needs.\nAbility to smile and diffuse anger naturally.\nShould have very good telephone etiquettes.\nHave an enthusiastic and positive personality.\nProfound knowledge of customer service\nKnowledge of food and beverage products.\nDesirable:\nHotel Management diploma holder or similar qualification.\n2 to 3 years’ experience in similar role in a similar 5* hotel. \nPlease note that we believe in flexibility and multi-skilling, and you may be asked to do different tasks from time to time to enable us to meet the needs of our guests and colleagues.\n What’s in it for you?\nCompetitive salary, pension, and life assurance\n31-33 days of holiday (including public holidays)\nCashback for wellbeing/healthcare expenses & Perkbox\nExclusive discounts:Savoy, Fairmont, Raffles, and Accor hotels (friends & family rates included)\n50% off at American & Beaufort Bars, Afternoon Tea, spa, florist, and select Gordon Ramsay restaurants\n20% off at other Gordon Ramsay restaurants and Restaurant 1890\n\nFree stay at The Savoy after probation\nColleague restaurant, interfaith prayer room and wellness room\nLaundry services for all colleagues\nGym access, cycle-to-work scheme and Virgin Active membership discount\nSeason ticket loan for commuting\nEmployee assistance program\nEnglish classes, optician reimbursements, and local discounts for F&B and retail","description_format":"text","description_chars":5531,"description_truncated":false,"requirements":{"experience_years_min":2,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":[],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Lifestyle","Travel & Tourism"],"lifecycle":[{"event":"open","at":"2026-10-01T02:02:37Z"}],"visa":[{"country":"GB","licensed_sponsor":true,"evidence":"Licensed UK visa sponsor (Skilled Worker, Senior or Specialist Worker)","filings_12m":null,"filings_prev_12m":null,"green_card_filings_12m":null,"median_offered_wage_usd":null,"route":"Skilled Worker; Global Business Mobility: Senior or Specialist Worker","cap_exempt":false,"checked_at":"2026-10-15T06:21:15+00:00","sources":["UK Home Office: register of licensed sponsors (workers)"],"filings_for_role_12m":0}],"liveness":{"score":67,"band":"ok","label":"Likely open","p_open":1,"p_active":0.749,"p_room":0.9,"age_days":14,"expected_fill_days":30,"reasons":["conf:2","velocity","win:mid","comp:junior,brand"],"computed_at":"2026-10-15T05:46:00Z"},"pay":{"stated_usd_annual":51682,"is_top_pay":false},"html_url":"https://alion.io/job/accor-group-in-room-dining-coordinator","json_url":"https://alion.io/job/accor-group-in-room-dining-coordinator.json","meta":{"generated_at":"2026-10-15T20:52:25Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":31670,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-16T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":8914},"rest":"https://alion.io/mcp/rest/get_company?id=8914"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Faccor-group-in-room-dining-coordinator"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Faccor-group-in-room-dining-coordinator"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Faccor-group-in-room-dining-coordinator"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/accor-group-in-room-dining-coordinator\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Faccor-group-in-room-dining-coordinator"}]}