{"id":1008716,"url":"https://alion.io/job/accor-group-kids-club-supervisor","title":"Kids Club Supervisor","company":{"id":8914,"name":"Accor Group","domain":"accor.com","url":"https://alion.io/company/accor-group","size_band":"5000+","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"SmartRecruiters","truth_index":null},"role":"Industrial Engineering","role_family":"Industrial Engineering","seniority":null,"employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Phu Quoc, Vietnam"],"countries":["VN"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":21000,"max_usd":57000,"period":"year","method":null,"sample_n":6553},"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[],"status":"live","first_seen_at":"2026-09-14T01:32:12Z","employer_posted_date":"2026-09-14","last_verified_at":"2026-09-26T04:08:13Z","board_verified":true,"closed_at":null,"days_open":12,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":12},"description":"Located on the pristine shores of Phu Quoc Island, Rixos Phu Quoc is a luxury beachfront resort that brings the renowned Rixos all-inclusive hospitality experience to one of Vietnam’s most beautiful destinations. Combining world-class service, refined design, and vibrant lifestyle experiences, the resort offers guests an exceptional escape with premium accommodations, diverse culinary concepts, wellness facilities, and immersive entertainment.\nAs part of the globally recognized Rixos Hotels & Resorts, our team is dedicated to delivering outstanding guest experiences while fostering a dynamic and inspiring work environment. At Rixos Phu Quoc, we value passion, professionalism, and collaboration, empowering our colleagues to grow and thrive in a culture built on excellence in hospitality.\n Job Purpose\nThe Kids Club Supervisor supports the Kids Club Manager in overseeing daily Kids Club and Teen Club operations, ensuring a safe, engaging, and high-quality experience for children. The role focuses on supervising team performance, delivering exceptional guest satisfaction, and ensuring full compliance with health, safety, and brand standards. The Supervisor assumes leadership responsibility in the absence of the Kids Club Manager.\nKey Responsibilities\nOperations & Guest Experience\nSupervise daily Kids Club activities to ensure smooth operations and the highest levels of guest satisfaction\nEnsure children remain supervised at all times and stay within designated Kids Club areas\nDistribute Kids Club programs and ensure parents/guardians complete all registration and emergency documentation\nMaintain cleanliness, organization, and safety of Kids Club facilities, toys, and equipment\nCreate and support innovative, age-appropriate activities reflecting local culture and hotel offerings\nPeople Supervision & Support\nSupervise Kids Club and Teen Club Animators in line with company policies and procedures\nSupport the Kids Club Manager in staff training, performance reviews, and corrective action plans\nConduct on-the-job coaching and ensure team compliance with operational and safety standards\nAttend and actively contribute to Kids Club team meetings\nHealth, Safety & Compliance\nEnsure strict adherence to health, safety, and child-protection policies\nVerify that all team members maintain valid First Aid certification\nReport incidents accurately and submit required documentation according to company procedures\nEscalate child health concerns promptly to enable Health Alert procedures when required\nCommunication & Coordination\nAct as a liaison between Kids Club staff, management, and parents/guardians\nKeep the Kids Club Manager informed of any unusual incidents, guest feedback, or operational challenges\nCollaborate effectively with other hotel departments to ensure seamless guest experiences\nISO & Quality Compliance\nComply with all ISO Integrated Management Systems (ISO 9001, 14001, 22000, 10002), hotel policies, SOPs, and applicable legal requirements\nActively participate in risk management, environmental sustainability, energy and water conservation, and continuous improvement initiatives\n Qualifications & Experience\nHigh school diploma or equivalent required; degree in Early Childhood Education, Child Development, or a related field is preferred\nPrevious experience in childcare or recreational environments, ideally in a supervisory capacity\nKey Skills & Competencies\nStrong leadership, supervision, and organizational skills\nExcellent communication and interpersonal abilities\nAbility to design and lead engaging children’s activities\nKnowledge of child safety standards and best practices\nHigh integrity, professionalism, and confidentiality\nCore Values & Expectations\nDemonstrate sincerity, transparency, and accountability\nShow reliability, teamwork, and a positive attitude\nCommit to hospitality excellence, innovation, and continuous improvement\nUphold all Rixos policies, procedures, and brand values\n What We’re Looking For\nA proactive leader with strong integrity and professionalism\n\nSomeone who thrives in a fast-paced hospitality environment\n\nA team player who values collaboration and guest satisfaction\n\nA professional committed to continuous improvement and service excellence\n\nBenefits:\nCompetitive salary and performance-based incentives\nAccommodation and meals provided\nOpportunities for professional growth within the Rixos and Accor network\nAccess to world-class resort amenities\nRixos Phu Quoc is committed to diversity and inclusion and welcomes applications from all qualified candidates.","description_format":"text","description_chars":4554,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":{"level":"high_school","optional":false},"security_clearance":false,"languages":[{"language":"English","level":"All levels","optional":false}]},"benefits":[],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Lifestyle","Travel & Tourism"],"lifecycle":[{"event":"open","at":"2026-09-17T19:04:36Z"}],"liveness":{"score":65,"band":"ok","label":"Likely open","p_open":1,"p_active":0.726,"p_room":0.9,"age_days":11,"expected_fill_days":31,"reasons":["conf:0","velocity","win:mid","comp:brand"],"computed_at":"2026-09-25T05:45:01Z"},"pay":null,"html_url":"https://alion.io/job/accor-group-kids-club-supervisor","json_url":"https://alion.io/job/accor-group-kids-club-supervisor.json","meta":{"generated_at":"2026-09-26T04:17:52Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","usage":{"tier":"crawler","counted_by":"address","units_charged":1,"used_today":4665,"day_limit":5000,"remaining_today":335,"minute_limit":60,"resets_at":"2026-09-27T00:00:00Z"}}}