{"id":1144828,"url":"https://alion.io/job/accor-group-learning-development-coordinator-2","title":"Learning & Development Coordinator","company":{"id":8914,"name":"Accor Group","domain":"accor.com","url":"https://alion.io/company/accor-group","size_band":"5000+","is_staffing_agency":false,"is_intermediary":false,"listed_via":null,"ats_vendor":"SmartRecruiters","truth_index":null},"role":"HR","role_family":"HR","seniority":"junior","employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Mecca, Saudi Arabia"],"countries":["SA"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":14500,"max_usd":37000,"period":"year","method":"global_role_cell_scaled_by_country","sample_n":1020},"experience_years_min":2,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Microsoft Office","optional":false}],"status":"live","first_seen_at":"2026-09-22T06:53:01Z","employer_posted_date":"2026-09-22","last_verified_at":"2026-09-24T23:40:23Z","board_verified":true,"closed_at":null,"days_open":2,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":2},"description":"\"Why work for Accor?\nWe are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor’s limitless possibilities.\nBy joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality. Discover the life that awaits you at Accor, visit https://careers.accor.com/\nDo what you love, care for the world, dare to challenge the status quo! #BELIMITLESS\n the Learning & Development Coordinator is responsible for supporting the planning, coordination, implementation, and administration of learning and development activities across the hotel. The role ensures that employees receive the required training and development opportunities in line with Sofitel standards, hotel objectives, and operational requirements.\nKey Responsibilities\nLearning & Development\nCoordinate and support the implementation of the hotel's annual Learning & Development plan.\n\nCoordinate internal training programs, workshops, and learning activities for all departments.\n\nPrepare and maintain monthly training calendars and schedules.\n\nCoordinate induction and orientation programs for new employees.\n\nSupport departmental trainers in preparing and delivering training sessions.\n\nMaintain and update training materials, presentations, manuals, and learning resources.\n\nMonitor employee attendance and participation in training programs.\n\nFollow up on external training programs and ensure effective application of learning in the workplace.\n\nPromote e-learning and digital learning platforms across the hotel.\n\nAssist in identifying training needs based on performance reviews, guest feedback, audits, and departmental requirements.\n\nAdministration & Documentation\nMaintain accurate and up-to-date training records for all employees.\n\nPrepare training attendance sheets, evaluations, certificates, and related documentation.\n\nPrepare monthly Learning & Development reports and statistics.\n\nMaintain employee training files and ensure all required documentation is properly recorded.\n\nAssist with the preparation and monitoring of the Learning & Development budget.\n\nEnsure training activities comply with hotel and Accor standards.\n\nQuality & Performance\nSupport quality improvement initiatives throughout the hotel.\n\nMonitor guest feedback and identify training opportunities based on guest satisfaction results.\n\nAssist with internal audits, quality inspections, and follow-up action plans.\n\nSupport departments in implementing corrective and improvement actions related to training and quality.\n\nWork closely with department heads and supervisors to improve employee performance and service standards.\n\nEmployee Development\nSupport the preparation and implementation of individual development plans.\n\nAssist managers and supervisors in identifying employee development needs.\n\nSupport coaching and feedback initiatives across departments.\n\nEncourage a culture of continuous learning and professional development.\n\nCoordination & Communication\nCoordinate with the General Manager, Heads of Departments, People & Culture team, and Regional/Area Learning & Development teams when required.\n\nCommunicate training schedules, programs, and updates to all relevant departments.\n\nEnsure effective communication regarding important learning and development initiatives.\n\nBuild positive working relationships with employees, managers, and external training providers.\n\nKey Competencies\nPositive attitude and professional approach.\n\nStrong organizational and time-management skills.\n\nExcellent communication and interpersonal skills.\n\nTeamwork and collaboration.\n\nCoaching and facilitation skills.\n\nAttention to detail.\n\nAbility to manage multiple tasks and priorities.\n\nFlexibility and adaptability in a fast-paced hotel environment.\n\nCommitment to employee development and service excellence.\n\nBachelor's degree in human resources, Business Administration, Hospitality Management, Education, or a related field.\n\nPrevious experience in Learning & Development, Training, Human Resources, or a similar role, preferably within the hospitality industry.\n\nMinimum 2 years of relevant experience in training and development, preferably in a hotel environment.\n\nGood knowledge of training principles, learning methods, and employee development practices.\n\nGood understanding of hotel operations and service standards.\n\nExcellent verbal and written communication skills in English.\n\nGood command of Microsoft Office applications.\n\nStrong organizational and time-management skills.\n\nAbility to work effectively with employees and managers from diverse cultural backgrounds.\n\nStrong interpersonal, coaching, and presentation skills.\n\nAbility to manage multiple tasks, priorities, and deadlines in a fast-paced environment.\n\n experience is an asset\nFluency in English, additional languages are a plus","description_format":"text","description_chars":5030,"description_truncated":false,"requirements":{"experience_years_min":2,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":{"level":"bachelor","optional":false},"security_clearance":false,"languages":[{"language":"English","level":"Advanced (C1)","optional":false}]},"benefits":["Continuous learning","Professional development"],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Lifestyle","Travel & Tourism"],"lifecycle":[{"event":"open","at":"2026-09-23T14:28:09Z"}],"liveness":{"score":90,"band":"hot","label":"Hiring now","p_open":1,"p_active":0.903,"p_room":1,"age_days":1,"expected_fill_days":31,"reasons":["conf:5","velocity","win:early","comp:junior,brand"],"computed_at":"2026-09-24T05:45:00Z"},"pay":null,"html_url":"https://alion.io/job/accor-group-learning-development-coordinator-2","json_url":"https://alion.io/job/accor-group-learning-development-coordinator-2.json","meta":{"generated_at":"2026-09-25T03:15:57Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","usage":{"tier":"crawler","counted_by":"address","units_charged":1,"used_today":3596,"day_limit":5000,"remaining_today":1404,"minute_limit":60,"resets_at":"2026-09-26T00:00:00Z"}}}