{"id":1307286,"url":"https://alion.io/job/accor-group-learning-development-manager-11","title":"Learning & Development Manager","company":{"id":8914,"name":"Accor Group","domain":"accor.com","url":"https://alion.io/company/accor-group","size_band":"11-50","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"SmartRecruiters","truth_index":null},"role":"HR","role_family":"HR","seniority":"lead","employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Abu Dhabi, United Arab Emirates"],"countries":["AE"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":39000,"max_usd":113000,"period":"year","method":"global_role_cell_scaled_by_country","sample_n":428},"experience_years_min":5,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Microsoft Office","optional":false}],"status":"live","first_seen_at":"2026-09-26T12:53:15Z","employer_posted_date":"2026-09-26","last_verified_at":"2026-09-27T00:33:56Z","board_verified":true,"closed_at":null,"days_open":0,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":0},"description":"The Learning & Development Manager is responsible for developing, implementing, and evaluating the organization’s learning and development strategy. The role leads the design and delivery of training initiatives that strengthen employee capabilities, leadership effectiveness, service excellence, and organizational performance.\nThe position partners closely with senior leadership, department heads, and managers to identify development needs, build talent pipelines, drive employee engagement, and ensure compliance with organizational, regulatory, and service standards.\nKey Responsibilities\nLearning & Development Strategy\nDevelop and implement the annual Learning & Development strategy and training plan aligned with organizational objectives.\nConduct organization-wide and departmental training needs analyses and translate findings into targeted development programs.\nEstablish learning priorities based on business needs, employee performance, engagement results, and organizational requirements.\nDevelop and maintain structured learning pathways, career development programs, and competency frameworks.\nEvaluate the effectiveness and business impact of training programs and continuously improve learning initiatives.\nTraining & Facilitation\nLead the planning, coordination, and delivery of induction, technical, behavioral, leadership, and service excellence training.\nFacilitate workshops, leadership programs, coaching sessions, and employee development initiatives.\nDevelop and maintain training materials, presentations, facilitator guides, and learning resources.\nIdentify and implement innovative learning methods, including blended learning, e-learning, coaching, and experiential learning.\nEnsure training programs are engaging, relevant, practical, and aligned with organizational standards.\nForbes & Service Excellence\nLead the organization’s Forbes training and compliance initiatives, ensuring relevant employees understand and consistently apply required service standards.\nCoordinate Forbes-related training programs, assessments, and follow-up activities.\nMonitor training compliance and identify gaps in service standards or employee knowledge.\nPartner with operational departments to embed luxury service standards into daily practices.\nSupport preparation for relevant quality assessments, audits, and service evaluations.\nTalent & Performance Development\nPartner with managers to support performance management and employee development.\nIdentify high-potential employees and support talent development and succession planning initiatives.\nDevelop leadership and management development programs.\nSupport individual development plans and career progression opportunities.\nEstablish coaching and mentoring initiatives to strengthen internal talent pipelines.\nEmployee Engagement & Culture\nDevelop initiatives that promote employee engagement, recognition, retention, and a culture of continuous learning.\nAnalyze employee feedback and engagement results to identify development opportunities.\nCollaborate with HR and department leaders on initiatives that strengthen organizational culture and employee experience.\nCompliance & Reporting\nEnsure mandatory training and compliance programs are completed within established timelines.\nMaintain accurate and confidential training and employee development records.\nPrepare monthly and annual L&D reports, dashboards, KPIs, and management presentations.\nMonitor training hours, participation, completion rates, training costs, evaluation results, and other relevant L&D metrics.\nEnsure learning programs comply with applicable UAE Labour Law, company policies, and regulatory requirements.\nLeadership & Stakeholder Management\nLead and develop the Learning & Development team, providing coaching, guidance, and performance feedback.\nManage relationships with external training providers, consultants, and learning partners.\nEstablish training budgets and monitor expenditure to ensure effective use of resources.\nBuild strong partnerships with senior management, department heads, and other key stakeholders.\nRepresent the L&D function in management meetings and organizational projects.\n 5-7 years of professional experience in Learning & Development, Human Resources, Talent Development, or a related field, with relevant management or supervisory experience.\nProven experience in developing and implementing organization-wide learning and development strategies.\nStrong expertise in training needs analysis, program design, facilitation, training evaluation, and learning effectiveness.\nDemonstrated experience in leadership development, talent management, succession planning, and performance management.\nExperience managing Forbes training and compliance requirements, preferably within a luxury hospitality or service environment.\nStrong knowledge of luxury service standards, employee experience, and service excellence is an advantage.\nExcellent communication, presentation, facilitation, coaching, and interpersonal skills.\nStrong leadership and stakeholder-management capabilities with the ability to influence managers and senior leaders.\nStrong analytical skills with experience using L&D metrics, HR data, dashboards, and reporting to support decision-making.\nExcellent organizational and project-management skills with the ability to manage multiple priorities and deadlines.\nKnowledge of UAE Labour Law, employment regulations, and HR compliance requirements.\nProficiency with HRIS, Learning Management Systems (LMS), and Microsoft Office, particularly Excel and PowerPoint.\nStrong budget-management and vendor-management experience.\nBachelor’s degree in Human Resources, Business Administration, Education, Organizational Psychology, Hospitality Management, or a related field.\nProfessional certification such as CIPD, SHRM, ATD, or an equivalent L&D qualification is an advantage.\nKey Competencies\nLearning & Development Strategy\nTraining Needs Analysis\nLeadership Development\nTalent Management\nPerformance Development\nTraining Facilitation\nCoaching & Mentoring\nForbes Training & Compliance\nLuxury Service Excellence\nEmployee Engagement\nL&D Analytics & Reporting\nStakeholder Management\nTeam Leadership\nBudget & Vendor Management\nProject Management\nCommunication & Presentation","description_format":"text","description_chars":6263,"description_truncated":false,"requirements":{"experience_years_min":5,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":{"level":"bachelor","optional":false},"security_clearance":false,"languages":[{"language":"English","level":"All levels","optional":false}]},"benefits":["Continuous learning"],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Lifestyle","Travel & Tourism"],"lifecycle":[{"event":"open","at":"2026-09-26T14:02:53Z"}],"liveness":{"score":86,"band":"hot","label":"Hiring now","p_open":1,"p_active":0.86,"p_room":1,"age_days":0,"expected_fill_days":30,"reasons":["conf:0","win:early","comp:brand"],"computed_at":"2026-09-27T00:57:51Z"},"pay":null,"html_url":"https://alion.io/job/accor-group-learning-development-manager-11","json_url":"https://alion.io/job/accor-group-learning-development-manager-11.json","meta":{"generated_at":"2026-09-27T00:57:51Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","usage":{"tier":"crawler","counted_by":"address","units_charged":1,"used_today":862,"day_limit":5000,"remaining_today":4138,"minute_limit":60,"resets_at":"2026-09-28T00:00:00Z"}}}