{"id":1133030,"url":"https://alion.io/job/accor-group-management-trainee-guest-experience","title":"Management Trainee (Guest Experience)","company":{"id":8914,"name":"Accor Group","domain":"accor.com","url":"https://alion.io/company/accor-group","size_band":"5000+","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"SmartRecruiters","truth_index":null},"role":"Early Careers","role_family":"Early Careers","seniority":"intern","employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Singapore"],"countries":["SG"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":25000,"max_usd":49000,"period":"year","method":"global_role_cell_scaled_by_country","sample_n":181},"experience_years_min":1,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[],"status":"live","first_seen_at":"2026-09-23T03:26:55Z","employer_posted_date":"2026-09-23","last_verified_at":"2026-09-25T22:19:55Z","board_verified":true,"closed_at":null,"days_open":2,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":2},"description":"At Pullman Singapore Orchard , progress is woven into every experience we create - from our fashion-inspired rooms and suites to our vibrant dining destinations, wellness spaces, dynamic event venues, and one-of-a-kind urban beach club atmosphere. More than a 5-star hotel, we are a bold, design-led destination where contemporary hospitality, culture, flavour, and connection come together to spark discovery and memorable moments. Our service culture is built on curiosity, confidence, and growth, encouraging our teams to bring fresh energy to every guest interaction. Here, every role contributes to a hotel experience that feels stylish, social, and alive - where people are empowered to grow, ideas move forward, and the spirit of Pullman comes to life through service that is personal, progressive, and unmistakably memorable.\n The Management Trainee (Guest Experience) will undergo a comprehensive training program to gain knowledge and skills in various aspects of management, in various sections of the Front Office Department. He/she will be groomed for future supervisory/ managerial roles within the organization, based on their performance, potential, and aptitude demonstrated during the training period of 12 months.\nParticipate in a structured training program designed to provide a broad understanding of the organization's operations, policies, procedures, and management practices. This may involve rotations across different departments or functions to gain exposure to various areas of the business.\nAttend workshops, mandatory training and other in-house learning opportunities.\nDevelop an understanding of the organization's industry, market dynamics, and competitive landscape.\nAssist managers and supervisors in carrying out various projects and initiatives. Collaborate with cross-functional teams to support project planning, implementation, and monitoring.\nContribute to data-driven decision-making processes and recommend improvements or strategies based on findings.\nAnalyze existing workflows, procedures, and systems to identify bottlenecks or areas for optimization. Suggest and implement changes to streamline operations and improve productivity.\nPrepare reports, presentations, and documentation to communicate findings, project updates, and recommendations to management and stakeholders. Ensure accuracy, clarity, and relevance of information presented.\nCollaborate with team members, supervisors, and colleagues from different departments to accomplish shared goals. Contribute to a positive and productive work environment, fostering teamwork, effective communication, and knowledge sharing.\nDemonstrate flexibility and adaptability to work in different roles, functions, or departments as part of the training program. Embrace challenges and proactively seek learning opportunities to enhance skills and knowledge.\nTake ownership of personal and professional development. Seek feedback from supervisors and mentors, and actively work on areas for improvement. Stay updated with industry trends, best practices, and emerging technologies.\n Diploma from preferably hospitality or related field\nMinimum 1 years’ relevant experience or in customer service\nExcellent written and communication skills in English and ability to communicate in a second language\n Possess strong interpersonal skills. \nUnderstand and addresses guests and/or colleagues needs. \nCreate and maintain a cohesive environment for the team. \nFocus on service with an eye for detail and an approachable attitude. \nWork well under pressure, with the ability to analyze and resolve issues by exercising good judgment. \nPrioritise and organize work assignments. \nSelf-motivated and show good initiative in a dynamic environment. \nEnsure security and confidentiality of guest and hotel information. \nPossess good computer and property management system skills \nEmbrace and responds to change effectively","description_format":"text","description_chars":3906,"description_truncated":false,"requirements":{"experience_years_min":1,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[{"language":"English","level":"All levels","optional":false}]},"benefits":["Professional development"],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Lifestyle","Travel & Tourism"],"lifecycle":[{"event":"open","at":"2026-09-23T04:34:16Z"}],"liveness":{"score":90,"band":"hot","label":"Hiring now","p_open":1,"p_active":0.903,"p_room":1,"age_days":2,"expected_fill_days":31,"reasons":["conf:0","velocity","win:early","comp:junior,brand"],"computed_at":"2026-09-25T05:45:01Z"},"pay":null,"html_url":"https://alion.io/job/accor-group-management-trainee-guest-experience","json_url":"https://alion.io/job/accor-group-management-trainee-guest-experience.json","meta":{"generated_at":"2026-09-26T00:36:54Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","usage":{"tier":"crawler","counted_by":"address","units_charged":1,"used_today":572,"day_limit":5000,"remaining_today":4428,"minute_limit":60,"resets_at":"2026-09-27T00:00:00Z"}}}