{"id":1994536,"url":"https://alion.io/job/accor-group-night-auditor-27","title":"Night Auditor","company":{"id":8914,"name":"Accor","domain":"accor.com","url":"https://alion.io/company/accor-group","size_band":"5000+","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"SmartRecruiters","truth_index":{"grade":"B","score":83,"open_postings":10,"ghost_share":0,"stale_share":0.7,"repost_share":0,"time_to_fill_p50_days":24,"computed_at":"2026-10-20T05:45:00Z"}},"role":"Finance","role_family":"Finance","seniority":null,"employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Cambridge, United Kingdom"],"countries":["GB"],"hiring_countries":[],"hiring_countries_total":0,"salary":{"min":null,"max":13,"currency":"GBP","period":"hour","gross":null,"usd_annual":34000},"salary_estimate":null,"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[],"status":"live","first_seen_at":"2026-10-07T06:21:24Z","employer_posted_date":"2026-10-07","last_verified_at":"2026-10-20T06:10:06Z","board_verified":true,"closed_at":null,"days_open":13,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":13},"description":"Why work for Accor?\nWe are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor’s limitless possibilities.\nBy joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality. Discover the life that awaits you at Accor, visit https://careers.accor.com/\nDo what you love, care for the world, dare to challenge the status quo! #BELIMITLESS\"\n Position Overview\nThe Night Auditor welcomes all guests and takes care of them from arrival through to departure.\nThey contribute to guest satisfaction by providing high quality services with a warm and friendly approach.\nThey ensure a smooth and secure environment to all the guests during the night.\nMain responsibilities\nTo ensure all guests are attended to promptly and efficiently in the most professional way and without delay.\nCheck that details of regular guests are updated using Guest History.\nEnsure all diary events, flags and specials are actioned.\nCheck and pass on all guest mail, messages and parcels promptly.\nTo liaise closely with Housekeeping on information relating to rooms and lost property.\nTo be fully aware of daily worksheet and ensure this form is used.\nTo ensure guest registration forms are completed correctly, then the computer is updated accordingly.\nEnsure all account postings are accurate and necessary paperwork produced.\nEnsure an accurate cashiering balance is performed at the completion of shifts.\nEnsure security procedures are maintained according to policy.\nComplete Express Check out envelopes.\nEnsure security boxes are maintained and run within security procedures.\nReport any safety hazards in the area.\nAll complaints to be handled promptly and efficiently.\nAttend and participate in meetings and training sessions provided.\nAny other duties requested by the Night Manager.\nEnsure the correct welcome is given to all callers.\nEnsure the correct welcome is given to all guests.\nGuest Valet Parking if required.\nComplete all audit tasks as specified by the Night Auditors checklist.\nTo answer, as promptly as possible, all incoming calls.\nEnsure reports are distributed.\nEnsure all cash and credit is handled with related paperwork.\nTo assist every staff member with his/her inquiry and to seek assistance if the answer is not known.\nProcess wake-up calls.\nEnsure necessary handover of information is passed on to the oncoming shift.\nEnsure any failures or inconsistencies noticed during shift are reported to the Night Manager.\nDemonstrate competency in all duties as required for the position as outlined in the relevant Award / Agreement / Contract.\nFollow property procedures with respect to grooming, performance and conduct standards, occupational health and safety, emergency procedures and all other property policies and procedures as detailed in the employee handbook / department procedure manual / company policy manuals.\nPerform any other duties within the employee’s range of competence as required by management.\nTalent & Culture Responsibilities\nAssist the (Department) Management Team in the following:\nEstablish on-going On Job Training Programs within the department to meet Brand and Service Standards. Use Department Procedure Manuals as a base for all service procedures training.\nInduct new staff into the team, department and Hotel in the first week of their employment following guidelines. Ensure that all staff under your control carry out their duties in accordance with the Brand and Service Standards and Procedures Manuals.\nOpenly communicate with staff ensuring regular briefings occur and all relevant information is passed on.\nHealth & Safety\nNotify you Manager of any reason you may not be capable of performing your tasks safely.\nParticipate in workplace consultation on matters pertaining to Workplace Health and Safety, as per the hotels agreed arrangements.\nComply with safe work practices by following Accor Health, Safety and Environment policies, including the use of safe manual handling techniques, safe use of hazardous chemicals and machinery, working at heights procedures, using protective clothing and safety equipment where available and necessary, maintaining a clean, tidy work environment, and any other safety practice promoted and required by the Hotel.\nEnsure all equipment is kept in good working order and used only for the purpose for which it was intended.\nAttend and actively participate in all WH&S training required of you by the Hotel.\nReport any health or safety hazards, incidents and injuries to your Manager/Supervisor or Manager on Duty as soon as possible. Hazards may include unsafe working conditions, equipment and machinery faults or damage, and other housekeeping or maintenance needs that may affect the safety or any person/s at the Hotel. Ensure that the appropriate documentation is completed correctly, such as the Injury / Incident Form.\nParticipate and contribute to the risk assessment process when requested by your Supervisor/Manager.\nWork cohesively in conjunction with the hotel’s rehabilitation program, as required.\nMaintain standards of hygiene for food handling and presentation as prescribed by council / legislative regulations.\nBe fully conversant with departmental fire and evacuation procedures.\nSystems & Procedures\nLog and inform your Manager of any system problems. Suggest any improvements that could be made to improve existing systems and procedures.\nFollow policies and procedures outlined in the Accor Brand Standards Manual, Departmental Service Standards / Procedures Manual and Accor Policy Manuals.\nComplete all duties, and ensure a concise hand over.\nCustomer Relations\nProvide efficient, friendly and professional service to all guests.\nLead by example when attending to guest requests. Show efficiency in constantly striving to provide Total Customer Satisfaction.\nTake initiative to ensure that interactions with our customers (internal or external) are positive and productive, call the Manager on Duty if difficulties arise.\nWork together with trust so that colleagues and management meet the goals of the department/Hotel.\nTreat customers and colleagues from all cultural groups with respect, sensitivity and transparency.\nTake every opportunity to be a “salesperson” by active selling of special promotions and facilities available within the Hotel.\nImplement the Accor values and Accor customer vision to ‘Offer the Best Service to Our Customers’.\nOther\nTake responsibility to ensure all required tasks are completed accurately and within given time frames.\nParticipate in scheduled training and development programs provided by the Hotel to improve self and department standards and attend departmental meetings as required.\nAbide by Accor policy on EEO and Harassment in the workplace.\nEnsure wherever possible that employees are provided with a work place free of discrimination, harassment and victimisation.\nFollow property procedures with respect to grooming, performance and conduct standards, occupational health and safety, emergency procedures and all other property policies and procedures as detailed in the employee handbook / department procedure manuals / company policy manuals.\nEnsure Hotel, Customer and Staff information or transactions are kept confidential during or after employment with the company. \nAny other reasonable request within your range of competence as required by your Supervisor or Hotel Management.\nAs part of Accor’s ongoing commitment to quality customer service, you may be monitored and recorded.\nPart time and full time availability\n£13.95 per hour\nFTE £28,290.60\nBenefits\n£13.95 per hour\nSpecial staff rate at our hotels\nFree Gym\nFree night stays in our UK hotels and discounts in any Accor Restaurant (T&C Applies)\nDiscounted hotel rates all over the world in Accor Hotels\nGreat work environment and colleagues\nPersonal development programs\nComplimentary meals on duty and uniforms\nPension scheme\n28 days holidays including bank holidays (increasing yearly)\nFree parking\nApprenticeship scheme\nContinuously learn and develop yourself with our Accor Academy\nSupport your wellbeing in your professional and personal lives\nGrow your experience anywhere. Explore limitless opportunities across 5000 hotels in over 100 countries\nParticipate actively in initiatives to build a more inclusive and sustainable world\nAnd many more benefits and perks : Our objective is simple: make you grow and give you the spark to unleash your personality\nInformation on the processing of personal data\nWhen you submit an application to Accor UK Business & Leisure Hotels Limited trading as AccorInvest UK, the company processes some of your personal data to consider and manage your application.\nWe may also process data supplied to us by third parties, for example one or more of your former employers or a third-party supplier of personality questionnaires. Please note that your answers to any questionnaire will not lead to an automated decision.\nIn our capacity as data controller, we ensure that we comply with all legislation relating to the protection of personal data (in particular the retained EU law version of the General Data Protection Regulation (Regulation (EU) 2016/679) and the Data Protection Act 2018).\nInformation relating to the processing of candidates' personal data and to the exercise of their rights of access, opposition, rectification and deletion is available in our Employee Privacy Policy.","description_format":"text","description_chars":9632,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[{"language":"English","level":"All levels","optional":false}]},"benefits":[],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Lifestyle","Travel & Tourism"],"lifecycle":[{"event":"open","at":"2026-10-07T08:29:18Z"}],"visa":[{"country":"GB","licensed_sponsor":true,"evidence":"Licensed UK visa sponsor (Skilled Worker, Senior or Specialist Worker)","filings_12m":null,"filings_prev_12m":null,"green_card_filings_12m":null,"median_offered_wage_usd":null,"route":"Skilled Worker; Global Business Mobility: Senior or Specialist Worker","cap_exempt":false,"checked_at":"2026-10-20T06:21:30+00:00","sources":["UK Home Office: register of licensed sponsors (workers)"],"filings_for_role_12m":0}],"liveness":{"score":34,"band":"fade","label":"Fading","p_open":1,"p_active":0.377,"p_room":0.9,"age_days":12,"expected_fill_days":24,"reasons":["conf:3","stale_co","evergreen","wave","velocity","win:mid","comp:brand"],"computed_at":"2026-10-20T05:45:00Z"},"pay":{"stated_usd_annual":34000,"is_top_pay":false},"html_url":"https://alion.io/job/accor-group-night-auditor-27","json_url":"https://alion.io/job/accor-group-night-auditor-27.json","meta":{"generated_at":"2026-10-20T08:29:56Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":9229,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-21T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":8914},"rest":"https://alion.io/mcp/rest/get_company?id=8914"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Faccor-group-night-auditor-27"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Faccor-group-night-auditor-27"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Faccor-group-night-auditor-27"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/accor-group-night-auditor-27\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Faccor-group-night-auditor-27"}]}