{"id":1155787,"url":"https://alion.io/job/accor-group-overnight-front-desk-agent-4","title":"Overnight Front Desk Agent","company":{"id":8914,"name":"Accor Group","domain":"accor.com","url":"https://alion.io/company/accor-group","size_band":"5000+","is_staffing_agency":false,"is_intermediary":false,"listed_via":null,"ats_vendor":"SmartRecruiters","truth_index":null},"role":"Administrative","role_family":"Administrative","seniority":"junior","employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Long Beach, United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":30000,"max_usd":53000,"period":"year","method":"role_seniority_country_remote_cell","sample_n":1107},"experience_years_min":1,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Microsoft Office","optional":false}],"status":"live","first_seen_at":"2026-09-23T20:20:51Z","employer_posted_date":"2026-09-23","last_verified_at":"2026-09-24T19:24:25Z","board_verified":true,"closed_at":null,"days_open":1,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":1},"description":"Fairmont Breakers is a beloved feature of the Long Beach skyline, a historic landmark with a character and soul of its own. Originally opened in the roaring twenties as a lavish hotel on the waterfront, Breakers was a sought-after destination for world-famous stars. Following an extensive renovation, Fairmont Breakers returns as Long Beach’s only luxury hotel, restoring one of California’s most storied properties to its original grandeur. It offers 185 boutique rooms and suites; a rooftop pool and terrace; an open-air rooftop lounge with views of the Pacific; a blissful two-story spa, wellness and fitness center; dining venues and bars including a live jazz club; and 10,000 square feet of indoor and outdoor function space. Whether exploring the comforts of elevated coastal Italian cuisine in Nettuno or dining among the stars with champagne and caviar in Sky Room, Fairmont Breakers aims to delight all of your senses with artful surroundings and innovative offerings from our culinary team.\n First impressions are everything! Your engaging smile and personality are the essence of a great Front Desk Agent with Fairmont Hotels & Resorts. As you personally greet our Guests and assist them throughout their stay, you will be empowered to deliver on our mission of \"Turning moments into special memories” for our guests.\nResponsibilities and essential job functions include but are not limited to the following:\nConsistently offer professional, friendly and engaging service\nAssist guests regarding hotel facilities in an informative and helpful way\nGreet guests upon arrival with a warm and sincere welcome and register guests into the computer, verifying complete reservation details and credit information, while meeting all required LQA/Forbes standards.\nMaintaining proper record keeping for guest accounts and settle the accounts upon departure while ensuring all service standards are followed\nConduct self-audits on luxury standards, and participate in the review of audits conducted by the team.\nTake initiative to add a personalized experience\nSelect and block rooms for arriving guests, book same day reservations, pre-register guests as required, and sometimes escort guests to their rooms.\nIssue keys and post miscellaneous charges as requested.\nAccept payment for guests’ accounts both at the time of registration and at checkout.\nMaintain a house bank and make a deposit and accurate report of receipts daily. \nFollow accurately all cash handling procedures\nEnsure all guest folios are accurately billed prior to departure.\nRespond to guest text messaging platform\nHandle guest concerns over phone or in person, and offer resolution promptly.\nManage guest correspondence via email prior to arrival, during their stay, and after departure.\nProudly promote the hotel facilities, looking for opportunities to enhance a guest’s stay through up-selling\nCommunicate with housekeeping, maintenance, and guest services to fulfill guest requests\nPromote the loyalty program and enroll members upon arrival.\nFollow daily checklist for all front office tasks\nAnswer guest inquiries about hotel services, facilities and hours of operation.\nMaintain knowledge of current hotel events, activities and promotions.\nWork closely with the concierge team to offer information to guests about dining and activities in the area.\nHandle mail, packages, and facsimiles in the absence of the concierge.\nCreate reservations for guests who are at the desk or who call in after hours\nWork closely with the guest services agents to coordinate the smooth and efficient handling of guest luggage at both check-in and check-out.\nAssist the bell desk in storing any luggage when needed.\nWork closely with valet team to expedite the service.\nAssist co-workers with payments or petty cash as required.\nFollow department policies, procedures and service standards\nFollow all safety policies\nMaintain regular and predictable attendance\nDue to the fluctuation in business levels in the hospitality industry, associates may be required to work varying schedules to reflect the business needs of the hotel. In addition, attendance is required at all scheduled training sessions and meetings.\nOther duties as assigned\n To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions:\nMinimum of 1 year experience in hospitality required\nPrevious luxury hospitality experience an asset\nPrevious Opera Cloud experience an asset\nHigh school diploma or equivalent required\nHospitality Diploma is an asset\nProficient in the English language (verbal & written), second language is an asset\nMust be able to handle a multitude of tasks in an intense, ever-changing environment\nAbility to focus attention on guest needs, remaining calm and courteous at all times\nComputer literate in Microsoft Office required\nAbility to work with various software\nMust possess a professional presentation\nStrong interpersonal and problem-solving abilities\nHighly responsible & reliable\nAbility to work well under pressure in a fast-paced environment\nAbility to work cohesively with fellow colleagues as part of a team and also with minimal supervision\nMust be available to work overnight shifts and be available to cover variety of shifts, including mornings, evenings, weekends, overtime shifts, and holidays. \nMust have the ability to handle cash effectively and accurately\n What is in it for you:\nRate of pay: $29.50 per hour\nDiscounted hotel rooms and food & beverage rates to employees at our sister properties around the globe.\nWe provide learning programs through our Academies to promote growth and development so that you can perform at your full potential.\nOpportunity to develop your talent and grow within your property and across the world!\nAbility to make a difference through our Corporate Social Responsibility activities, like Planet 21 and WATCH\nAccor is proud to be an Equal Opportunity Employer EOE/M/F/V/D.\nWe provide an environment of trust, respect, and integrity. A home away from home. Where diversity and inclusion are celebrated. Privacy and personal information are protected. Through Accor’s Employee Value Proposition, we ensure fair treatment and a workplace free from discrimination & harassment.\nOur commitment to Diversity & Inclusion:\nWe are an inclusive company and our ambition is to attract, recruit and promote diverse talent. We commit to a future where diverse identities are celebrated, and equitable and inclusive practices are woven into the fabric of everything we do as an organization.","description_format":"text","description_chars":6748,"description_truncated":false,"requirements":{"experience_years_min":1,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":{"level":"high_school","optional":false},"security_clearance":false,"languages":[{"language":"English","level":"All levels","optional":false}]},"benefits":[],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Lifestyle","Travel & Tourism"],"lifecycle":[{"event":"open","at":"2026-09-23T21:30:31Z"}],"liveness":{"score":99,"band":"hot","label":"Hiring now","p_open":1,"p_active":0.993,"p_room":1,"age_days":0,"expected_fill_days":31,"reasons":["conf:5","wave","velocity","win:early","comp:junior,brand"],"computed_at":"2026-09-24T05:45:00Z"},"pay":null,"html_url":"https://alion.io/job/accor-group-overnight-front-desk-agent-4","json_url":"https://alion.io/job/accor-group-overnight-front-desk-agent-4.json","meta":{"generated_at":"2026-09-24T20:22:29Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers"}}