{"id":1008850,"url":"https://alion.io/job/accor-group-owner-services-supervisor","title":"Owner Services Supervisor","company":{"id":8914,"name":"Accor Group","domain":"accor.com","url":"https://alion.io/company/accor-group","size_band":"5000+","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"SmartRecruiters","truth_index":null},"role":"Industrial Engineering","role_family":"Industrial Engineering","seniority":null,"employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"explicit","locations":["Telluride, United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":{"min":26,"max":null,"currency":"USD","period":"hour","gross":null,"usd_annual":52000},"salary_estimate":null,"experience_years_min":null,"visa_sponsorship":true,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Microsoft Office","optional":false}],"status":"live","first_seen_at":"2026-09-09T21:33:16Z","employer_posted_date":"2026-09-09","last_verified_at":"2026-10-03T22:32:42Z","board_verified":true,"closed_at":null,"days_open":24,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":24},"description":"Fairmont Hotels & Resorts\nJoin a dynamic team and be part of a network of 90 spectacular properties, and 34 more in the pipeline, in 30 countries around the globe. Our properties are located from the beaches of Hawaii, to the unspoiled national parks of Canada, to the heart of London, to the deserts of the United Arab Emirates.\nOur Location\nDiscover a career that fuels your passion for outdoor adventure, natural beauty, and community in the heart of Telluride, Colorado. At Fairmont Heritage Place, Franz Klammer Lodge, you can grow professionally while embracing a lifestyle defined by mountain living, world-class recreation, and year-round festivals.\nLiving and working in a remote box canyon is a once-in-a-lifetime experience, one that inspires our team to work hard, play hard, and bring their whole selves to work every day. Join a group of driven, empowered individuals who value balance, purpose, and connection.\nEnjoy an exceptional work-life balance, unparalleled benefits, and the opportunity to thrive in an environment unlike anywhere else. Take the leap and join the Fairmont family today.\nPlease note: Employee housing is not available.\nHotel Overview\nFairmont Heritage Place, Franz Klammer Lodge, ideally situated in Mountain Village, offers more than a traditional resort experience. It provides luxury residential living in one of the world’s most iconic mountain destinations. While long known for its exceptional skiing, Telluride also boasts a vibrant summer season filled with festivals and endless outdoor activities. Our lodge is steps from the gondola, ski slopes, golf course, and a variety of adventure opportunities, making it the perfect home base for both work and play.\nAbout the Application Process:\nAt Fairmont, we want to bring out your highest potential. Shortly after applying, you will receive an email from our partner AssessFirst prompting you to create a profile and complete a questionnaire. This is a mandatory step for your candidacy to be considered as it enables us to explore your compatibility with this role and our culture of luxury excellence.\n As the Owner Benefits Supervisor you are not only the go-to person for all new owners learning about their benefits but a leader in the department to ensure deadlines are met successfully. You are a multi-tasker and are able to work independently, performing a wide range of complex and confidential administrative duties leading the communication between the Owners, Owner Services Office, and Accor Owner Benefits Department. You communicate well with all Owners, guests, and colleagues, anticipate and resolve issues, and lead your team with various projects. You are levelheaded and are able to focus no matter how busy the office may become.\nWhat is in it for you:\nGrow your career while achieving optimal work life balance in Telluride, Colorado.\nExcellent work-life balance with unparalleled access to the outdoors, just steps from the lodge.\nEmployee benefits include; Medical, Dental, Vision, Supplemental Health, Life, Short-term Disability and 401k. Wellness programs offered and include a season ski/spa pass.\nExceptional team culture with numerous engagement opportunities. A place where you feel valued.\nYear-round employment with no off-season layoffs.\nEmployee benefit card offering discounted rates at Accor properties worldwide.\nLearning and development programs through our Academies.\nOpportunities to grow your talent within the property and across the global Accor network.\nA chance to make a meaningful impact through Corporate Social Responsibility initiatives, including Planet 21.\nWhat you will be doing:\nCoordinate Owner and Guest reservations and benefits in alignment with project documents.\nManage Owner communication including the Newsletter, Facebook group and Owner website.\nEnsure all upcoming deadlines are communicated to the Owner Services team and all documentation is prepared.\nOversee Exchange Programs including reporting.\nSupport ALL (Accor Live Limitless) enrollment.\nComplete reporting and required audits.\nWork closely with the Owner Services Manager through the training process for new colleagues, track and monitor progress; always looking for ways to enhance training.\nParticipate in the Manager on Duty Program and other Leadership trainings.\nServe as a principle source of information for the team, the owners and the guests while serving as a liaison with all lodge departments.\nManage and maintain all pre-arrival itinerary processes.\nBuild and nurture strong Owner relationships to support brand and property loyalty.\nMaintain pre-arrival itinerary processing.\n Your experience and skills include:\nPrevious luxury residential or hotel reservation experience is preferred.\nExcellent interpersonal and communication skills.\nAbility to prioritize work in an environment with multiple interests.\nAbility to handle complex and confidential information with discretion.\nAbility to lead by example, believe in a strong team culture, and set the scene for high performance.\nCompetency using a variety of computer software, Microsoft Office required, Property Management Systems an asset.\nDemonstrated capability to work effectively both independently and with minimal supervision.\n Your team and working environment:\nTight-knit, inclusive, and knowledgeable teammates.\nSupportive team always willing to work together to complete the task at hand.\nCohesive teams with the ability to be successful with and without direct supervision.\nVisa Requirements: Applicants must be legally eligible to work in the USA. We are unable to sponsor work visas.\nStarting hourly wage: $26.00/hr\nEmployee Benefits:\nJoin our team and enjoy a range of exclusive colleague perks, including complimentary upgrades, extended stays, discounted stays across Fairmont & Raffles properties, special dining and wellness discounts, and added luxuries to enhance your experience. We believe in taking care of our team, ensuring that your hard work is rewarded with exceptional benefits. Other benefits found in \"What's In It For You?\"\nOur Values\nRespect: We value the needs, ideas and individuality of others. We treat everyone with fairness and dignity.\nExcellence: We make genuine connections, and we cherish every opportunity to make the people around us feel special.\nBelonging: We celebrate our differences. We support each other and we always stand together.\nEmpowerment: We have authority to take initiative and anticipate moments that create unforgettable experiences.\nIntegrity: We build trust through mutual respect and being authentic.\nDiversity & Inclusion\nFairmont is committed to creating an inclusive environment where diverse talent thrives. We welcome candidates from all backgrounds to join our team.","description_format":"text","description_chars":6732,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[{"language":"English","level":"All levels","optional":false}]},"benefits":["401k plan","Wellness"],"hiring_locations":[{"name":"United States","iso":"US","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":["Lifestyle","Travel & Tourism"],"lifecycle":[{"event":"open","at":"2026-09-17T19:05:52Z"}],"visa":[],"liveness":{"score":49,"band":"ok","label":"Likely open","p_open":1,"p_active":0.659,"p_room":0.75,"age_days":23,"expected_fill_days":29,"reasons":["conf:26","velocity","win:late","comp:brand"],"computed_at":"2026-10-03T05:45:00Z"},"pay":{"stated_usd_annual":52000,"is_top_pay":false},"html_url":"https://alion.io/job/accor-group-owner-services-supervisor","json_url":"https://alion.io/job/accor-group-owner-services-supervisor.json","meta":{"generated_at":"2026-10-04T00:27:24Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","usage":{"tier":"crawler","counted_by":"address","units_charged":1,"used_today":482,"day_limit":5000,"remaining_today":4518,"minute_limit":60,"resets_at":"2026-10-05T00:00:00Z"}}}