{"id":1265105,"url":"https://alion.io/job/accor-group-receptionist-12","title":"Receptionist","company":{"id":8914,"name":"Accor Group","domain":"accor.com","url":"https://alion.io/company/accor-group","size_band":"5000+","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"SmartRecruiters","truth_index":null},"role":"Administrative","role_family":"Administrative","seniority":null,"employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Newcastle upon Tyne, United Kingdom"],"countries":["GB"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":27000,"max_usd":45000,"period":"year","method":"role_country_seniority_unknown","sample_n":133},"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[],"status":"live","first_seen_at":"2026-09-25T16:54:41Z","employer_posted_date":"2026-09-25","last_verified_at":"2026-09-27T23:06:00Z","board_verified":true,"closed_at":null,"days_open":2,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":2},"description":"We are a member of the Accor network, whose group brings together more than 45 brands, 5,500 hotels, 10,000 restaurants and lifestyle destinations. Here, we believe in you and what you bring to the table. There are many opportunities for development and advancement.\nFairview Hotels can offer the following benefits:\nFree parking, Uniform, Meal whilst on duty\nTwo Bonus breaks each year following the successful passing of our probation period.\n As a Front Office Multi Skilled Team Member you will greet and welcome guests on arrival at\nthe hotel; it is important that you make a good first impression - a warm welcome and pleasant\natmosphere in the reception area can help to get guests' stay off to the best start.\nBe aware of all the various departments of the Hotel and to be able to communicate with\nthem effectively.\nReceptionists check guests in and out, using a computerised system.\nFamiliarise yourself with the Hotel’s check in/out procedures.\nFamiliarise yourself with the Hotel’s Reception computer system.\nYou issue keys to guests and provide guests with clear directions to their\naccommodation.\nYou keep accurate records of which guests have arrived at, or left, the hotel. You make\nsure that any necessary information goes to the housekeeping, kitchen, maintenance,\nand management departments.\nYou provide guests with information about local attractions and places of interest. You\nmight provide additional services for the convenience of guests, such as ordering\nnewspapers or taxis, storing valuables and taking messages.\nYou make sure that guests receive their messages without delay, along with any mail\nthat might arrive for them.\nDirecting incoming calls and helping guests to make external calls.\nFamiliarise yourself with clients who use the Hotel frequently and assist the Hotel in\nattracting more of the same.\nPrepare a customer's account when they leave the hotel. You put together the cost of\nadditional items such as drinks, telephone calls and newspapers, and include them in the\nfinal bill.\nYou take payment from the customer in cash, or by credit/debit card.\nGuests might come to the Hotel Receptionist with any queries or complaints - not all of\nwhich will be easy to deal with.\nYou will have a good knowledge of the Hotel’s charge rates.\nYou will have a good knowledge of the Hotel’s facilities.\nYou must have a full understanding of the importance of proper Duty Handovers.\nEnsure that all Guest Registration Forms are filed out in full (to comply with the\nPrevention of Terrorism Act).\nEnsure that guest security and the Hotel’s security is maintained at all times, reporting\nanything suspicious to your manager.\nEnsure that all monies are accounted for and available for collection and inspection. You\nwill be accountable for all money at reception whilst on duty (this includes float and all\nmoney paid in).\nEnsure that you have a good knowledge of the Hotel’s policy relating to Health and\nSafety and Fire Evacuation Procedures.\nIn the event of an emergency, Hotel Receptionists have responsibilities such as helping\npeople as they evacuate the building, calling the emergency services, and checking that\nall guests have reached safety.\nTo attend company training as required.\n Opera Cloud\n You must be eligible and be able to prove your eligibility to work within the UK\nOur commitment to Diversity & Inclusion:\nWe are an inclusive company and our ambition is to attract, recruit and promote diverse talent.","description_format":"text","description_chars":3447,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[{"language":"English","level":"All levels","optional":false}]},"benefits":[],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Lifestyle","Travel & Tourism"],"lifecycle":[{"event":"open","at":"2026-09-25T22:17:06Z"}],"liveness":{"score":99,"band":"hot","label":"Hiring now","p_open":1,"p_active":0.993,"p_room":1,"age_days":1,"expected_fill_days":30,"reasons":["conf:5","wave","velocity","win:early","comp:brand"],"computed_at":"2026-09-27T05:45:00Z"},"pay":null,"html_url":"https://alion.io/job/accor-group-receptionist-12","json_url":"https://alion.io/job/accor-group-receptionist-12.json","meta":{"generated_at":"2026-09-28T04:12:29Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","usage":{"tier":"crawler","counted_by":"address","units_charged":1,"used_today":2511,"day_limit":5000,"remaining_today":2489,"minute_limit":60,"resets_at":"2026-09-29T00:00:00Z"}}}