{"id":2284391,"url":"https://alion.io/job/accor-group-reservation-supervisor-2","title":"Reservation Supervisor","company":{"id":8914,"name":"Accor","domain":"accor.com","url":"https://alion.io/company/accor-group","size_band":"5000+","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"SmartRecruiters","truth_index":null},"role":"Industrial Engineering","role_family":"Industrial Engineering","seniority":"junior","employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Doha, Qatar"],"countries":["QA"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":22000,"max_usd":54000,"period":"year","method":"global_role_cell_scaled_by_country","sample_n":4417},"experience_years_min":2,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Microsoft Office","optional":false}],"status":"live","first_seen_at":"2026-10-11T10:31:18Z","employer_posted_date":"2026-10-11","last_verified_at":"2026-10-12T06:04:21Z","board_verified":true,"closed_at":null,"days_open":0,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":0},"description":"Why work for Accor?\nWe are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor’s limitless possibilities.\nPlaced in the heart of the metropolis, Ibis and Adagio Doha is a multi-branded hotel complex offering 306 rooms and serviced apartments. Ibis Doha offers an affordable yet stylish stay combined with a central location. Adagio Doha offers its guests a home away from home in a modern and design-led setting. Guests can choose between studios, 1 bedroom and 2 bedroom apartments that offer great views of Doha’s old town. The hotel is located 15 minutes from Hamad International Airport in close proximity to Msheireb Downtown as well as Souq Waqif.\nSample an array of international cuisine at Charlie’s Corner where we feature Italian, Asian, Arabic and Indian cuisine along with a delectable selection of burgers. Handcrafted artisanal pizzas are our signature offering. Relax and rejuvenate in our Infiniti pool and hi-tech gymnasium.\n Supervise daily reservations operations and ensure timely, accurate handling of booking enquiries and requests.\n\nManage individual, corporate, group and long-stay reservations, including amendments and cancellations.\n\nMonitor room availability, rates, inventory and booking conditions.\n\nEnsure accurate reservation details, guest profiles, payment guarantees and booking documentation.\n\nCoordinate with Revenue Management, Sales & Marketing, Front Office and Finance to support hotel commercial objectives.\n\nSupport revenue generation through upselling, booking conversion and implementation of approved pricing strategies.\n\nMonitor tentative bookings, deposits, cancellations, no-shows and outstanding enquiries.\n\nHandle guest enquiries and reservation-related complaints professionally.\n\nSupervise, coach and support Reservations Agents to achieve service and performance targets.\n\nPrepare reservation reports and monitor booking trends and departmental performance.\n\nMaintain compliance with Accor standards, hotel procedures and guest data protection requirements.\n\n Diploma or Bachelor's Degree in Hospitality Management, Hotel Administration, Business Administration or a related field.\n\nMinimum 2 years of hotel reservations experience, preferably with supervisory or senior Reservations Agent experience.\n\nStrong knowledge of reservation procedures, room inventory, rates and revenue management principles.\n\nExperience with Opera PMS/Opera Cloud and Microsoft Office is preferred.\n\nExcellent communication, organizational and problem-solving skills.\n\nGood command of written and spoken English.\n\nStrong leadership skills and the ability to supervise, coach and motivate a team.\n\nAdditional languages are an advantage.\n\n Our commitment to Diversity & Inclusion:\nWe are an inclusive company and our ambition is to attract, recruit and promote diverse talent.\nWhat is in it for you:\nEmployee benefit card offering discounted rates in Accor worldwide\nLearning programs through our Accor Academies\nOpportunity to develop your talent and grow within your property and across the world!\nAbility to make a difference through our Corporate Social Responsibility activities\nYour team and working environment:\nOpportunities to make your mark. We provide an environment of trust, respect, and integrity. A home away from home. Where diversity and inclusion are celebrated. Privacy and personal information are protected. Through Accor’s Employee Value Proposition, we ensure fair treatment and a workplace free from discrimination & harassment.","description_format":"text","description_chars":3721,"description_truncated":false,"requirements":{"experience_years_min":2,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":{"level":"bachelor","optional":false},"security_clearance":false,"languages":[{"language":"English","level":"All levels","optional":false}]},"benefits":[],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Lifestyle","Travel & Tourism"],"lifecycle":[{"event":"open","at":"2026-10-11T13:06:29Z"}],"visa":[],"liveness":{"score":86,"band":"hot","label":"Hiring now","p_open":1,"p_active":0.86,"p_room":1,"age_days":0,"expected_fill_days":31,"reasons":["conf:0","win:early","comp:junior,brand"],"computed_at":"2026-10-12T06:55:09Z"},"pay":null,"html_url":"https://alion.io/job/accor-group-reservation-supervisor-2","json_url":"https://alion.io/job/accor-group-reservation-supervisor-2.json","meta":{"generated_at":"2026-10-12T07:10:56Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":11572,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-13T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":8914},"rest":"https://alion.io/mcp/rest/get_company?id=8914"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Faccor-group-reservation-supervisor-2"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Faccor-group-reservation-supervisor-2"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Faccor-group-reservation-supervisor-2"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/accor-group-reservation-supervisor-2\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Faccor-group-reservation-supervisor-2"}]}