{"id":3854309,"url":"https://alion.io/job/accor-group-reservations-agent-2","title":"Group Reservations Agent","company":{"id":8914,"name":"Accor","domain":"accor.com","url":"https://alion.io/company/accor-group","size_band":"5000+","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"SmartRecruiters","truth_index":{"grade":"B","score":76,"open_postings":67,"ghost_share":0,"stale_share":0.97,"repost_share":0,"time_to_fill_p50_days":26,"computed_at":"2026-11-08T05:47:12Z"}},"role":"Hospitality","role_family":"Hospitality","seniority":null,"employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Surfers Paradise, Australia"],"countries":["AU"],"hiring_countries":[],"hiring_countries_total":0,"salary":{"min":29,"max":29,"currency":"AUD","period":"hour","gross":null,"usd_annual":40000},"salary_estimate":null,"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[],"status":"live","first_seen_at":"2026-11-06T01:19:04Z","employer_posted_date":"2026-11-06","last_verified_at":"2026-11-08T11:19:47Z","board_verified":true,"closed_at":null,"days_open":2,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":2},"description":"About Novotel Surfers Paradise…\nNovotel Surfers Paradise is located in the heart of Surfers Paradise, with excellent shopping, entertainment & nightlife areas all close by. The hotel features 408 well-appointed rooms, along with a variety of dining options including: The Restaurant, Blvd Cafe and Bar, pool bar and in-room dining. We offer a relaxed, family friendly environment. For those wanting to unwind we offer a heated outdoor swimming pool, tennis courts, basketball & netball court, BBQ area, gym and kids’ corner. For our conferencing & events guests we have 6 modern function rooms available, accommodating up to 500 delegates.\nJoin Our Team as a Hotel Group Reservations Agent!\nAre you passionate about hospitality and love creating seamless guest experiences? We’re looking for a detail-oriented and customer-focused Group Reservations Agent to join our dynamic hotel team and play a key role in delivering exceptional group stays.\nAbout the Role\nAs a Group Reservations Agent, you will be the primary point of contact for coordinating, managing, and executing group bookings-from corporate conferences and weddings to tour groups and special events. You’ll ensure every detail is handled with precision, delivering a flawless experience from inquiry through to arrival.\nKey Responsibilities\nManage and coordinate group reservations from initial enquiry through to departure\nLiaise with sales, front office, and events teams to ensure smooth execution\nInput and maintain accurate booking data in reservation systems\nMonitor room allocations, rates, contracts, and cut-off dates\nPrepare rooming lists, reports, and group arrivals\nHandle special requests, changes, and last-minute adjustments professionally\nDeliver excellent customer service to clients, agents, and internal stakeholders\n What We’re Looking For\nPrevious experience in hotel reservations, front desk, or events coordination\nStrong attention to detail and organisational skills\nExcellent communication and interpersonal abilities\nAbility to manage multiple bookings and deadlines simultaneously\nFamiliarity with hotel PMS systems (Opera Cloud experience highly regarded)\nGroup block management\nA positive attitude and passion for delivering exceptional guest service\nWhy Join Us?\nWork with a supportive and professional hospitality team\nOpportunities for career growth and development\nAccess to team member benefits and hotel discounts\nBe part of unforgettable group experiences and events\nWhat's in it for you?\nThe Novotel brand is part of the Accor Group. As the global market leader, Accor Hotels offers a worldwide network of hospitality and tourism services, with a diverse portfolio of renowned brands. Just a few of the perks include:\nOngoing career and professional development opportunities\nGlobal discounts on hotel accommodation & Food and Beverage \nWe provide you with a uniform and laundry allowance\nBirthday day leave\nStaff duty meal on shift \nWhat are you waiting for? APPLY NOW!","description_format":"text","description_chars":2972,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[{"language":"English","level":"All levels","optional":false}]},"benefits":["Professional development"],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Hotels & Resorts"],"lifecycle":[{"event":"open","at":"2026-11-06T05:19:54Z"}],"visa":[{"country":"AU","licensed_sponsor":false,"adverts_offering_sponsorship_24m":3,"sanctioned_now":false,"evidence":"Offered visa sponsorship in 3 of its adverts here in 24 months","filings_12m":null,"filings_prev_12m":null,"green_card_filings_12m":null,"median_offered_wage_usd":null,"route":null,"cap_exempt":false,"checked_at":"2026-11-08T10:45:15+00:00","sources":["Alion: sponsorship offered in the employer's own job adverts (24 months)"],"filings_for_role_12m":0}],"liveness":{"score":63,"band":"ok","label":"Likely open","p_open":1,"p_active":0.632,"p_room":1,"age_days":2,"expected_fill_days":26,"reasons":["conf:2","stale_co","velocity","win:early","comp:brand"],"computed_at":"2026-11-08T05:47:12Z"},"pay":{"stated_usd_annual":40000,"is_top_pay":false},"html_url":"https://alion.io/job/accor-group-reservations-agent-2","json_url":"https://alion.io/job/accor-group-reservations-agent-2.json","meta":{"generated_at":"2026-11-08T14:03:38Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":29776,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-11-09T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":8914},"rest":"https://alion.io/mcp/rest/get_company?id=8914"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Faccor-group-reservations-agent-2"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Faccor-group-reservations-agent-2"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Faccor-group-reservations-agent-2"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/accor-group-reservations-agent-2\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Faccor-group-reservations-agent-2"}],"agent":{"mcp":"https://alion.io/mcp/jobs","mcp_open":"https://alion.io/mcp/open","next":[{"tool":"get_job","arguments":{"id":3854309}},{"tool":"search_jobs","arguments":{"company":"accor.com","detail":"compact"}},{"tool":"match_people","arguments":{"job_id":3854309},"note":"people open to offers who fit this vacancy"}],"note":"The same data through MCP tools: https://alion.io/mcp/open needs no sign-in (compact searches, postings, people); https://alion.io/mcp with an Alion account has everything. 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