{"id":1296526,"url":"https://alion.io/job/accor-group-reservations-supervisor-3","title":"Reservations Supervisor","company":{"id":8914,"name":"Accor Group","domain":"accor.com","url":"https://alion.io/company/accor-group","size_band":"5000+","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"SmartRecruiters","truth_index":null},"role":"Industrial Engineering","role_family":"Industrial Engineering","seniority":null,"employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Istanbul, Turkey"],"countries":["TR"],"hiring_countries":[],"hiring_countries_total":0,"salary":{"min":60000,"max":65000,"currency":"TRY","period":"month","gross":null,"usd_annual":15960},"salary_estimate":null,"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[],"status":"live","first_seen_at":"2026-09-26T09:18:30Z","employer_posted_date":"2026-09-26","last_verified_at":"2026-09-29T03:04:59Z","board_verified":true,"closed_at":null,"days_open":2,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":2},"description":"Sofitel Istanbul Taksim combines contemporary French elegance with the rich cultural heritage of Istanbul. Located in the heart of Taksim, the hotel offers 202 rooms and suites, distinctive dining experiences, and extensive meeting and event facilities, including two pillar-free ballrooms and versatile function spaces.\nAs part of Accor, one of the world’s leading hospitality groups, we are committed to creating memorable experiences for our guests while providing an inclusive and inspiring environment where our Heartists® can grow and develop.\nWe are currently looking for an experienced and commercially driven Reservations Supervisor to join our Sales & Marketing team.\n The Reservation Supervisor will play a key role in ensuring an exceptional reservation experience for our guests while supporting revenue optimization, operational efficiency, and the development of our Reservations team.\nSupervise daily reservation operations and ensure all bookings are handled accurately and efficiently.\n\nSupport and guide the Reservations team, ensuring consistently high service standards.\n\nHandle individual, corporate, group, and VIP reservations with attention to detail.\n\nEnsure correct application of rates, packages, promotions, cancellation policies, and payment conditions.\n\nMonitor reservation quality, traces, special requests, and guest preferences.\n\nWork closely with Front Office, Revenue Management, Sales, and other departments to ensure seamless communication.\n\nSupport inventory and availability management and help identify opportunities to maximize revenue.\n\nMonitor upselling opportunities and encourage effective room and package upselling.\n\nEnsure accurate use of PMS, CRS, and Accor reservation systems.\n\nHandle guest and travel partner inquiries professionally and efficiently.\n\nAssist with training, coaching, and onboarding of Reservations team members.\n\nEnsure compliance with Sofitel and Accor standards, procedures, and data protection requirements.\n\n Previous experience in Reservations within an international 5-star hotel environment.\n\nSupervisory experience is highly preferred.\n\nStrong knowledge of hotel reservation procedures, room categories, rates, and revenue principles.\n\nExperience with Opera PMS and Accor reservation systems is an advantage.\n\nExcellent command of English and Turkish, both written and spoken.\n\nStrong communication, organization, and problem-solving skills.\n\nGuest-oriented mindset with excellent attention to detail.\n\nAbility to work effectively in a fast-paced environment and collaborate across departments.\n\nStrong leadership skills with the ability to coach and motivate team members.","description_format":"text","description_chars":2651,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[{"language":"Turkish","level":"All levels","optional":false},{"language":"English","level":"All levels","optional":false}]},"benefits":[],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Lifestyle","Travel & Tourism"],"lifecycle":[{"event":"open","at":"2026-09-26T09:26:49Z"}],"liveness":{"score":90,"band":"hot","label":"Hiring now","p_open":1,"p_active":0.903,"p_room":1,"age_days":1,"expected_fill_days":29,"reasons":["conf:6","velocity","win:early","comp:brand"],"computed_at":"2026-09-28T05:45:00Z"},"pay":{"stated_usd_annual":15960,"is_top_pay":false},"html_url":"https://alion.io/job/accor-group-reservations-supervisor-3","json_url":"https://alion.io/job/accor-group-reservations-supervisor-3.json","meta":{"generated_at":"2026-09-29T04:30:09Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","usage":{"tier":"crawler","counted_by":"address","units_charged":1,"used_today":4252,"day_limit":5000,"remaining_today":748,"minute_limit":60,"resets_at":"2026-09-30T00:00:00Z"}}}