{"id":1660123,"url":"https://alion.io/job/accor-group-reservations-supervisor-4","title":"Reservations Supervisor","company":{"id":8914,"name":"Accor","domain":"accor.com","url":"https://alion.io/company/accor-group","size_band":"5000+","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"SmartRecruiters","truth_index":null},"role":"Industrial Engineering","role_family":"Industrial Engineering","seniority":"junior","employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"explicit","locations":["Kihei, United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":{"min":33,"max":null,"currency":"USD","period":"hour","gross":null,"usd_annual":66000},"salary_estimate":null,"experience_years_min":2,"visa_sponsorship":true,"relocation_package":false,"has_equity":false,"technologies":[],"status":"live","first_seen_at":"2026-10-02T02:57:29Z","employer_posted_date":"2026-10-02","last_verified_at":"2026-10-11T19:16:27Z","board_verified":true,"closed_at":null,"days_open":9,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":9},"description":"Located on the coveted south shore of Maui in Wailea, Fairmont Kea Lani is Hawaiʻi’s only all-suite and villa luxury oceanfront resort. This newly transformed, distinctive property is located on the sunny shores of Polo Beach amongst 22 acres of tropical landscape, offering authentic Hawaiian cultural experiences and genuine personal service that embody the spirit of Aloha.\nFrom full-moon staff hikes and beach clean-ups to appreciation luncheons and birthday holidays, our team provides endless opportunities to learn and grow in both your personal and professional development. Live and work in a place you love!\nHourly Rate: $33.50\nWhat is in it for you:\nComprehensive benefits package (Medical, Vision and Dental) including extended benefits like; Basic life insurance, TDI and Long-Term Disability for regular Full-time and Part-time employees\nFlexible spending account (FSA)\n401(k) retirement savings plan and matching program\nPaid Vacation, holidays, personal and sick days\nFood & Beverage, Spa and on property specific discounts (venue and property specific discounts may vary)\nWellness Offerings\nEmployee benefit card offering discounted rates in Accor worldwide\nLearning programs through our Academies\nOpportunity to develop your talent and grow within your property and across the world!\nEmployee Activities\nPOSITION PURPOSE\nAll guest service has the potential to create a lasting memory when it is delivered with warmth and sincerity. As a Reservations Supervisor, you will be responsible for effectively coordinating all hotel room requirements including, but not limited to group business, wholesale partners, direct leisure guests, billing, VIP’s and special requests to ensure our guests feel valued.\nESSENTIAL FUNCTIONS\nAreas of responsibility will include but are not limited to the following:\nRespond to all reservation requests and guest communications (via telephone, multiple email accounts, and extranet) in a courteous, efficient, professional, and friendly manner in adherence to Fairmont Hotels & Resorts standards\nAssist Reservations Manager in monitoring the day-to-day operations and scheduling\nProvide supervision, motivation, training, and support to the Reservations team colleaguesUpdate team on all rates, promotions, packages and corporate programs\nEnsure department standards and policies are adhered to, making recommendations where necessary to reach overall performance goals\nWork with team to achieve EES, LQA and VOG and build action plans to attain goals\nAssist in preparing daily, weekly and monthly reports and test calls\nEnsure call volumes are managed in the most efficient manner possible, administrative duties are completed and productivity is maximized\nCoach the agents in areas of up selling, cross-selling and ongoing skill set knowledge\nInspire agents to achieve maximum revenue potential while maintaining consistently high service standards\nHave full knowledge of the resort and venues\nPromote and enforce health and safety awareness as well as to have a complete understanding of the emergency procedures.\nActively participate in monthly departmental meetings.\nLead by example in demonstrating high levels of guest service, teamwork, and stepping out of the box where possible\n\nAssist with Transient Reservation, Group Reservation, and Wholesale Reservation areas where needed\nAssist with groups in the absence of the Group Reservations Manager, as neededMaintain and update Group Blocks to ensure accuracy and inventory management, running weekly Group Pickup Meeting\nAssist with Passkey setup and inquiries, enabling groups as needed and ensuring all entered information is accurate and discrepancies are corrected\nLiaise with Conference Services and Catering Team and group contacts to ensure accuracy of rooming lists and billing instructions\nReview group resumes each week and double-check VIP/staff reservations (rate, room type, billing, etc.) in PMS for accuracy\nAttend Pre-Con meetings when requested\n\nActively participate and promote the Fairmont Kea Lani, Maui’s environmental program and department-specific initiatives in working towards sustainable operations\nContribute to the improvement of the operation by contributing ideas, making suggestions and actively participate in departmental briefings.\nWork with other departments to complete necessary tasks\nCheck with Reservation Manager before leaving shift. Bring any concerns to the attention of the Manager On Duty (Reservation Manager or Group Reservation Manager)\nOther:\nRegular attendance in conformance with the standards, which may be established from time to time, is essential to the successful performance of this position. Colleagues with irregular attendance will be subject to disciplinary action, up to and including termination of employment.\nDue to the cyclical nature of the hospitality industry, colleagues may be required to work varying schedules to reflect the business needs of the hotel. In addition, attendance at all scheduled training sessions and meetings is required.\nUpon employment, all colleagues are required to fully comply with Fairmont rules and regulations for the safe and effective operation of the hotel’s facilities. Colleagues who violate hotel rules and regulations will be subject to disciplinary action, up to and including termination of employment.\nSUPPORTIVE FUNCTIONS\nIn addition to performance of the essential functions, this position may be required to perform a combination of the following supportive functions, with the percentage of time performing each function to be solely determined by the Reservation Manager based upon the particular requirements of the hotel:\nAdditional duties as necessary and assigned.\nSUPERVISION RECEIVED\nDirect: Reservations Manager\nIndirect: Group Reservation Manager\nIndirect: Director of Revenue Management\nSUPERVISION EXERCISED\nDirect: Reservations Agents\nIndirect: N/A\nSPECIFIC JOB KNOWLEDGE, SKILLS AND ABILITIES\nThe individual must possess the following knowledge, skills and abilities and be able to explain and demonstrate that he or she can perform the essential functions of the job, with or without reasonable accommodation, using some other combination of knowledge, skills, and abilities:\nMust be able to speak, read, write and understand the English language.\nRequires effective communication skills, both verbal and written.\nMust be able to read and write to facilitate the communication process.\nMust be service oriented and capable of communicating effectively with persons involved in all levels of authority, both internally and externally.\nMust possess basic computational ability.\nMust possess computer skills, including, but not limited to, Microsoft applications, CRS and Opera Cloud systems\nExperience with Opera (Cloud and CRS) and Passkey Cvent is highly preferred\nMust be able to multi-task and be detail-oriented in a fast paced, high volume environment.\nMust possess a problem-solving mindset: be able to anticipate, prevent, and identify area of opportunities and resolve them as necessary\nMust have ability to work independently and to prioritize or seek clarification in prioritizing work assignments.\nMaintain a professional working environment, attitude and appearance.\nMust possess outstanding Sales and Guest service skills\nMust possess knowledge of Group Reservations and Wholesale market segments\nMust maintain sanitation procedures as directed.\n Physical Demands \nFrequency Key: Rare: up to 1 hour, Occasional: 1-3 hours, Frequent: 3-6 hours, Constant: 6-8 hours.\nPhysical Activity Frequency\nSitting Constant\nStanding Occasional\nWalking, climbing stairs Occasional\nCrouching/Bending/Stooping/Kneeling Occasional\nReaching Occasional\nLifting/Carrying (30 lbs.) Rare\nPushing/Pulling (30 lbs.) Rare\nNear Vision Constant\nFar Vision Constant\nHearing Constant\nTalking Constant\nMust have manual dexterity to be able to operate office equipment such as computers, printers, photocopiers, FAX machines, multi-line touch tone phone, and other office equipment as needed.\nMost work tasks are performed indoors. Temperature is moderate and controlled by hotel environmental systems.\nQUALIFICATION STANDARDS\nEducation\nHigh School diploma (or equivalent) and/or vocational training\nExperience\nMinimum of 2 years Reservations and/or Front Office experience required\nReservations and/or Front Office supervisory experience preferred\nLicenses or Certificates\nNot applicable.\nGrooming\nAll associates must maintain a neat, clean and well-groomed appearance per Fairmont standards.\nThis job description is not an exclusive or exhaustive list of all job functions that an associate in this position may be asked to perform from time to time.\n All Candidates must be in possession of identification proving authorization to work in the United States as defined in the Immigration Reform and Control Act of 1986 (IRCA). This Position does not offer sponsorship of Work Visas. Resumes submitted that cannot fulfill these requirements will not be considered.\nOur commitment to Diversity & Inclusion:\nWe are an inclusive company and our ambition is to attract, recruit and promote diverse talent.\nJoin our ‘ohana today: Visit our website to learn more about living and working for Fairmont Hawai’i. www.fairmonthawaiijobs.com\nWhy work for Accor? You can discover a world where life pulses with passion!\nJoin the Accor Group, an ecosystem of over 45 brands, 5,600 hotels, 10,000 restaurants and lifestyle places, that welcome you. With us, your personality is valued, your opportunities for growth know no boundaries. Every action you take has a positive and memorable impact on the experience of our customers, your colleagues, and also, on the planet, contributing to pioneering the art of responsible hospitality.\nHospitality is a work of heart! #fairmontcareers #alwayskealani","description_format":"text","description_chars":9801,"description_truncated":false,"requirements":{"experience_years_min":2,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":{"level":"high_school","optional":false},"security_clearance":false,"languages":[{"language":"English","level":"Upper-Intermediate (B2)","optional":false}]},"benefits":["Life insurance","Professional development","Retirement plans"],"hiring_locations":[{"name":"United States","iso":"US","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":["Lifestyle","Travel & Tourism"],"lifecycle":[{"event":"open","at":"2026-10-02T03:20:03Z"}],"visa":[],"liveness":{"score":93,"band":"hot","label":"Hiring now","p_open":1,"p_active":0.933,"p_room":1,"age_days":8,"expected_fill_days":31,"reasons":["conf:0","wave","velocity","win:early","comp:junior,brand"],"computed_at":"2026-10-10T05:45:15Z"},"pay":{"stated_usd_annual":66000,"is_top_pay":false},"html_url":"https://alion.io/job/accor-group-reservations-supervisor-4","json_url":"https://alion.io/job/accor-group-reservations-supervisor-4.json","meta":{"generated_at":"2026-10-11T22:25:22Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":12198,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-12T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":8914},"rest":"https://alion.io/mcp/rest/get_company?id=8914"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Faccor-group-reservations-supervisor-4"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Faccor-group-reservations-supervisor-4"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Faccor-group-reservations-supervisor-4"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/accor-group-reservations-supervisor-4\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Faccor-group-reservations-supervisor-4"}]}