{"id":1949332,"url":"https://alion.io/job/accor-group-roller-skater-supervisor","title":"Roller Skater Supervisor","company":{"id":8914,"name":"Accor","domain":"accor.com","url":"https://alion.io/company/accor-group","size_band":"5000+","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"SmartRecruiters","truth_index":null},"role":"Industrial Engineering","role_family":"Industrial Engineering","seniority":"junior","employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Phu Quoc, Vietnam"],"countries":["VN"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":8500,"max_usd":21000,"period":"year","method":"global_role_cell_scaled_by_country","sample_n":4533},"experience_years_min":1,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[],"status":"live","first_seen_at":"2026-10-06T07:49:22Z","employer_posted_date":"2026-10-06","last_verified_at":"2026-10-13T05:05:51Z","board_verified":true,"closed_at":null,"days_open":7,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":7},"description":"Established in 2000 in Turkey, Rixos pioneers the ‘ALL Inclusive, ALL Exclusive’ concept, inviting guests to discover a world of possibilities, with luxurious stays, inclusive of culinary delights from around the globe, live entertainment, daily sports, and fitness activities, sensorial spa and wellness journeys and fun-filled kids and teens activities. Each Rixos property presents a unique experience inspired by local culture, global influences, and our Turkish heritage, all within a setting of unparalleled luxury.\n Position Overview\nThe Roller Skater Supervisor is responsible for supervising, leading, and motivating the Roller Waiter team to deliver a dynamic, safe, and memorable food & beverage service experience. This role ensures service excellence, operational efficiency, safety compliance, and alignment with Rixos brand standards in a high-energy, entertainment-driven environment.\nKey Responsibilities\nLeadership & Team Supervision\nSupervise daily operations of the Roller Waiter team during assigned shifts.\nLead by example in service attitude, skating skills, grooming, and guest engagement.\nCoach, train, and mentor Roller Waiters to consistently meet Rixos service standards.\nEnsure proper staffing, duty rosters, and task allocation based on operational needs.\nConduct daily briefings, performance feedback, and on-the-job training.\nGuest Experience & Service Excellence\nEnsure all guests receive friendly, professional, and engaging service in line with Rixos standards.\nProactively handle guest feedback, service recovery, and complaints, escalating when required.\nMonitor service flow, order accuracy, delivery time, and guest satisfaction.\nSupport upselling initiatives and promotional activities to drive revenue.\nOperational Control\nOversee opening and closing procedures for the Roller Service operation.\nEnsure cleanliness, organization, and visual presentation of service areas at all times.\nMonitor operating supplies, minimize wastage, and support inventory counts.\nEnsure Roller Waiters have full knowledge of menus, promotions, and outlet concepts.\nCoordinate closely with kitchen, bar, and other F&B outlets to ensure smooth operations.\nSafety, Skating & Compliance\nEnsure all Roller Waiters comply with skating safety procedures and approved skating routes.\nMonitor floor conditions and immediately address safety hazards.\nEnsure proper use and maintenance of roller skates/blades and protective equipment.\nEnforce compliance with HACCP, food safety, hygiene, and sanitation standards.\nEnsure adherence to Rixos policies, SOPs, and ISO Integrated Management Systems(ISO 9001, 14001, 22000, 10002).\n\nTraining & Pre-Opening Support\nSupport pre-opening activities including SOP testing, service rehearsals, and mock operations.\nParticipate in training development for roller service concepts and safety procedures.\nAssist management in implementing new concepts, events, and service enhancements.\nAdministration & Communication\nPrepare shift reports and communicate operational issues to management.\nEnsure clear handovers between shifts.\nMaintain professional confidentiality at all times.\nCollaborate with other departments to support overall guest experience.\n Diploma or degree in Hospitality or related field.\nMinimum 1-2 years of experience in Food & Beverage service within a 4-5 star hotel or lifestyle resort within same level role.\nPrior supervisory experience is preferred.\nStrong roller skating ability is mandatory.\nExperience in entertainment-driven, poolside, beach club, or lifestyle F&B concepts is an advantage.\n What awaits you...\nThe opportunity to join an international and innovative and fast-growing group, committed not only to building new hotels, but to creating a global brand.\nThe ability to challenge the norm and work in an environment that is both creative and rewarding.\nBe part of a team that is very passionate about creating great hospitality experiences and exploring new locations with every opportunity.\nA competitive package and plenty of development opportunities.","description_format":"text","description_chars":4041,"description_truncated":false,"requirements":{"experience_years_min":1,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":[],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Lifestyle","Travel & Tourism"],"lifecycle":[{"event":"open","at":"2026-10-06T08:47:39Z"}],"visa":[],"liveness":{"score":86,"band":"hot","label":"Hiring now","p_open":1,"p_active":0.862,"p_room":1,"age_days":6,"expected_fill_days":31,"reasons":["conf:0","velocity","win:early","comp:junior,brand"],"computed_at":"2026-10-13T05:45:00Z"},"pay":null,"html_url":"https://alion.io/job/accor-group-roller-skater-supervisor","json_url":"https://alion.io/job/accor-group-roller-skater-supervisor.json","meta":{"generated_at":"2026-10-13T10:14:43Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":15657,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-14T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":8914},"rest":"https://alion.io/mcp/rest/get_company?id=8914"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Faccor-group-roller-skater-supervisor"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Faccor-group-roller-skater-supervisor"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Faccor-group-roller-skater-supervisor"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/accor-group-roller-skater-supervisor\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Faccor-group-roller-skater-supervisor"}]}