{"id":1984143,"url":"https://alion.io/job/accor-group-rooms-controller-front-office-2","title":"Rooms Controller | Front Office","company":{"id":8914,"name":"Accor","domain":"accor.com","url":"https://alion.io/company/accor-group","size_band":"5000+","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"SmartRecruiters","truth_index":null},"role":"Finance","role_family":"Finance","seniority":null,"employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Sydney, Australia"],"countries":["AU"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":54000,"max_usd":115000,"period":"year","method":"role_country_seniority_unknown","sample_n":38},"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[],"status":"live","first_seen_at":"2026-10-07T00:54:51Z","employer_posted_date":"2026-10-07","last_verified_at":"2026-10-15T22:36:23Z","board_verified":true,"closed_at":null,"days_open":8,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":8},"description":"Discover Sofitel Syeny Darling Harbour\nLocated on Sydney’s vibrant waterfront, Sofitel Sydney Darling Harbour is Sofitel’s flagship hotel in the Pacific, featuring 590 rooms and suites, four bars and restaurants, an award-winning infinity pool and luxury spa.\nAt Sofitel, we’re passionate about creating distinctive experiences, celebrating individuality and bringing our French art de vivre to life. Behind every seamless stay is a team working together to ensure every room, request and guest preference is managed with care and precision.\n The Opportunity\nBonjour! We’re looking for our next extraordinary team member to join our Front Office team as Rooms Controller.\nReporting to the Front Office Manager, you’ll play a key role in managing the hotel’s room inventory and allocations, ensuring rooms are strategically assigned according to guest preferences, VIP requirements, group movements and operational priorities.\nYou’ll work closely with Front Office, Guest Services, Housekeeping, Engineering and Sales to ensure rooms are available, accurately allocated and ready for our guests. With a strong focus on attention to detail and guest experience, you’ll help ensure every arrival starts seamlessly.\nThis is a great opportunity for an experienced Front Office Ambassador looking to develop their operational knowledge and take the next step in their hospitality career.\nKey Responsibilities\nManage the hotel’s daily room inventory, including VIP, group and queue room allocations and re-allocations.\nCoordinate room allocations to ensure guests receive rooms at the earliest possible availability and in line with their preferences and requirements.\nMaintain a thorough knowledge of hotel facilities, room types, promotions and operational requirements.\nMonitor room availability and coordinate closely with Housekeeping and Engineering to maximise room utilisation and readiness.\nCommunicate effectively with Sales, Guest Services, Housekeeping, Engineering and Front Office to ensure rooms are allocated for the appropriate purpose.\nContact guests when queue rooms become available and complete post-arrival welcome calls where required.\nSupport the smooth arrival experience for individual, group and VIP guests, ensuring guaranteed arrival times are effectively managed.\nUpdate guest profile notes with relevant information received from Front Office Ambassadors and Duty Managers.\nRespond to guest and Ambassador enquiries, including billing queries, room requirements and guest feedback.\nMaintain strict security and confidentiality procedures to protect guest information and ensure guest safety.\nAssist Front Office and One Touch operations during periods of high business demand.\nEnsure guest preferences and relevant operational information are accurately communicated to the appropriate departments.\nMaintain accurate room allocation information and ensure systems are updated in a timely manner.\nIdentify and communicate room discrepancies, operational issues or maintenance requirements to the relevant department.\nEnsure hotel, guest and Ambassador information and transactions remain confidential at all times.\n About You\nYou’re an organised and detail-oriented hospitality professional who understands the importance of getting the right room to the right guest at the right time. You thrive in a fast-paced environment, communicate confidently across departments and take pride in creating a seamless guest experience.\nYou bring:\nPrevious Front Office, Rooms Division or hotel operations experience, ideally within a luxury hotel environment.\nStrong knowledge of hotel room inventory, allocations and Front Office operations.\nExcellent attention to detail with the ability to manage multiple priorities in a fast-paced environment.\nStrong communication and interpersonal skills, with the ability to collaborate effectively across departments.\nA proactive approach to resolving operational challenges and guest requests.\nStrong organisational and time management skills.\nThe ability to remain calm and focused during high occupancy, peak arrival periods and changing operational demands.\nA strong understanding of guest privacy, confidentiality and hotel security procedures.\nA genuine passion for delivering exceptional guest experiences.\nA collaborative mindset and willingness to support the wider Front Office team when required.\nA desire to develop your career within luxury hospitality and the global Accor network.\n Why Sofitel?\nThis is an opportunity to join the Front Office team of one of Sydney’s leading luxury hotels and play an important role in ensuring our guests experience a seamless arrival and stay.\nYou’ll gain exposure to the wider Rooms Division and work closely with Front Office, Guest Services, Housekeeping, Engineering and Sales, giving you a strong foundation for future career progression within hotel operations.\nAs a Sofitel Ambassador, you’ll enjoy exclusive hotel and dining benefits, tailored learning and development opportunities through Accor Academy, and opportunities to build your career across the global Accor network.\nIf you’re organised, guest-focused and ready to take your Front Office career to the next level, we’d love to hear from you.\nOur Commitment to Diversity & Inclusion\nWe are an inclusive company, and our ambition is to attract, recruit, and promote diverse talent. We offer reasonable adjustments throughout the recruitment process, please let us know how we can support you.","description_format":"text","description_chars":5463,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[{"language":"English","level":"All levels","optional":false}]},"benefits":[],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Lifestyle","Travel & Tourism"],"lifecycle":[{"event":"open","at":"2026-10-07T01:08:12Z"}],"visa":[],"liveness":{"score":86,"band":"hot","label":"Hiring now","p_open":1,"p_active":0.86,"p_room":1,"age_days":8,"expected_fill_days":30,"reasons":["conf:2","velocity","win:early","comp:brand"],"computed_at":"2026-10-15T05:46:00Z"},"pay":null,"html_url":"https://alion.io/job/accor-group-rooms-controller-front-office-2","json_url":"https://alion.io/job/accor-group-rooms-controller-front-office-2.json","meta":{"generated_at":"2026-10-15T23:36:23Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":35758,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-16T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":8914},"rest":"https://alion.io/mcp/rest/get_company?id=8914"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Faccor-group-rooms-controller-front-office-2"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Faccor-group-rooms-controller-front-office-2"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Faccor-group-rooms-controller-front-office-2"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/accor-group-rooms-controller-front-office-2\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Faccor-group-rooms-controller-front-office-2"}]}