{"id":1092067,"url":"https://alion.io/job/accor-group-shift-leader-3","title":"Shift Leader","company":{"id":8914,"name":"Accor Group","domain":"accor.com","url":"https://alion.io/company/accor-group","size_band":"5000+","is_staffing_agency":false,"is_intermediary":false,"listed_via":null,"ats_vendor":"SmartRecruiters","truth_index":null},"role":"Field & Service","role_family":"Field & Service","seniority":"lead","employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Baghdad, Iraq"],"countries":["IQ"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":36000,"max_usd":107000,"period":"year","method":"global_role_cell_scaled_by_country","sample_n":426},"experience_years_min":2,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[],"status":"live","first_seen_at":"2026-09-21T11:09:54Z","employer_posted_date":"2026-09-21","last_verified_at":"2026-09-24T14:46:40Z","board_verified":true,"closed_at":null,"days_open":3,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":3},"description":"Why work for Accor?\nWe are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor’s limitless possibilities.\nBy joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality. Discover the life that awaits you at Accor, visit https://careers.accor.com/\nDo what you love, care for the world, dare to challenge the status quo! #BELIMITLESS\n Job Purpose:\nTo supervise and coordinate the Front Desk team during the assigned shift, ensuring smooth hotel operations, excellent guest service, and compliance with hotel standards and procedures.\nKey Responsibilities\nSupervise and coordinate Front Desk operations throughout the assigned shift.\nLead and support Front Desk Agents, ensuring efficient and professional guest service.\nEnsure smooth and accurate check-in and check-out procedures.\nWelcome guests and provide professional assistance throughout their stay.\nHandle guest requests, inquiries, complaints, and service recovery in a timely and professional manner.\nMonitor room availability, room status, arrivals, departures, and special requests.\nCoordinate closely with Housekeeping to ensure rooms are available and ready for guests.\nEnsure accurate handling of guest accounts, payments, deposits, and cash transactions.\nMonitor and control the Front Desk cash float and ensure proper shift closing and handover procedures.\nVerify daily reports, registration details, and other Front Office documentation.\nEnsure all guest information is accurately entered and maintained in the hotel PMS.\nMonitor VIP arrivals, group arrivals, special occasions, and other priority guests.\nEnsure all Front Desk team members are familiar with daily operational priorities and special guest requirements.\nConduct shift briefings and communicate important information to the team.\nMonitor team attendance, grooming, punctuality, and adherence to hotel standards.\nCoach and assist team members in handling difficult guest situations and operational issues.\nCoordinate with other departments to resolve guest requests and operational matters.\nEnsure compliance with hotel policies, security procedures, and guest privacy requirements.\nIdentify and report maintenance issues, room discrepancies, or operational concerns to the relevant department.\nAssist the Front Office Manager with training, performance monitoring, and team development.\nPrepare and complete shift handover reports, ensuring all pending matters are properly communicated to the next shift.\nSupport the Front Office Manager in maintaining guest satisfaction and departmental performance.\nPerform any other duties assigned by the Front Office Manager or management.\n Diploma or degree in Hotel Management, Hospitality, or a related field is preferred.\nMinimum 2-3 years of Front Office experience, preferably in a four- or five-star hotel.\nPrevious supervisory or team-lead experience is preferred.\nGood knowledge of hotel Front Office operations and PMS systems.\nStrong knowledge of check-in/check-out, guest accounts, cashiering, and room inventory procedures.\nExcellent communication and guest-service skills.\nStrong problem-solving and decision-making abilities.\nGood command of English; additional languages are an advantage.\nAbility to work shifts, weekends, and public holidays.","description_format":"text","description_chars":3519,"description_truncated":false,"requirements":{"experience_years_min":2,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[{"language":"English","level":"All levels","optional":false}]},"benefits":[],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Lifestyle","Professional Services","Travel & Tourism"],"lifecycle":[{"event":"open","at":"2026-09-21T14:53:58Z"}],"liveness":{"score":90,"band":"hot","label":"Hiring now","p_open":1,"p_active":0.903,"p_room":1,"age_days":2,"expected_fill_days":31,"reasons":["conf:5","velocity","win:early","comp:brand"],"computed_at":"2026-09-24T05:45:00Z"},"pay":null,"html_url":"https://alion.io/job/accor-group-shift-leader-3","json_url":"https://alion.io/job/accor-group-shift-leader-3.json","meta":{"generated_at":"2026-09-24T14:56:11Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers"}}