{"id":2111533,"url":"https://alion.io/job/accor-group-spa-receptionist-12","title":"Spa Receptionist","company":{"id":8914,"name":"Accor","domain":"accor.com","url":"https://alion.io/company/accor-group","size_band":"11-50","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"SmartRecruiters","truth_index":{"grade":"B","score":82,"open_postings":11,"ghost_share":0,"stale_share":0.727,"repost_share":0,"time_to_fill_p50_days":24,"computed_at":"2026-10-25T05:49:26Z"}},"role":"Administrative","role_family":"Administrative","seniority":"junior","employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"explicit","locations":["Jasper, Canada"],"countries":["CA"],"hiring_countries":[],"hiring_countries_total":0,"salary":{"min":20,"max":null,"currency":"CAD","period":"hour","gross":null,"usd_annual":28000},"salary_estimate":null,"experience_years_min":1,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[],"status":"live","first_seen_at":"2026-10-08T22:33:00Z","employer_posted_date":"2026-10-08","last_verified_at":"2026-10-26T04:02:07Z","board_verified":true,"closed_at":null,"days_open":17,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":17},"description":"Experience luxury, adventure, and the great outdoors at Fairmont Jasper Park Lodge, where the stunning Canadian Rockies are your backyard. Here, you’ll discover a workplace that combines world-class hospitality with endless opportunities to explore and grow.\nNestled in Jasper National Park, our resort is more than a place to work, it’s a community. We are passionate about creating unforgettable guest experiences while fostering a supportive environment for our colleagues. Join us and make every day an extraordinary adventure.\n We invite you to join the world of luxury hospitality at Fairmont Jasper Park Lodge, as our new Spa Experience Coordinator (Spa Receptionist). As a Spa Experience Coordinator at Fairmont Jasper Park Lodge, you will be an ambassador for exceptional service at our Fairmont Spa. Your personal attention to detail and knowledge of the many products and services offered will help to ensure our guests receive an exceptional experience.\nWhat you will be doing:\nReporting to the Spa Operations Manager, responsibilities and essential job functions include but are not limited to the following:\nConsistently offer professional, friendly, and engaging service \nFollow all Spa policies, procedures and service standards \nAnswer telephone inquiries promptly and professionally and provide immediate and courteous telephone response when booking and scheduling Spa treatments \nBe knowledgeable about all aspects of Spa treatments and the facility to ensure guests are provided with accurate information and inquiries are responded to in complete detail \nEnsure that attention to detail is accurately maintained with each guest reservation and all guest requirements or issues are clearly stated to ensure effective pass on \nWork with related hotel departments to ensure efficiency in meeting guest needs \nMeet and/or exceed booking quotas and promotions in the Spa \nAbility to promote Hotel services and amenities to encourage an exceptional resort experience \nWork in a non-supervised environment and take ownership for independent decisions made in the best interest of the guest experience \nDevelop and maintain strong Product Knowledge of all Spa products, in order to better assist guests in treatment selection and promote product retail sales \nFollowing all safety and sanitation policies \nResponsible for the upkeep of Spa Lounge and Locker Rooms by replenishing the items available to guests utilizing the lounge and the locker rooms \nResponsible for stocking and cleaning retail shelves, locker rooms and the SPA Lounge \nManage all spa front & back of the house duties \nOther duties as assigned \n Your experience and skills include:\nMinimum 1 year experience in position with face to face customer service (e.g. front desk, receptionist) required \nComputer literacy in Word, Excel, Keyboard/data entry is an asset \nPost-Secondary education in Hotel/Hospitality Management or equivalent work experience in a Spa or Hotel setting an asset \nFirst Aid and CPR - Basic Rescuer certification required \nExcellent communication and organizational skills \nStrong interpersonal and problem solving abilities \nHighly responsible & reliable \nAbility to work well under pressure in a fast-paced environment \nAbility to work cohesively with fellow colleagues as part of a team with minimum supervision \nAbility to focus attention on guest needs, remaining calm and courteous at all times \nVisa Requirements: Must be legally eligible to work in Canada. The hotel is unable to assist candidates in obtaining Canadian work authorization.\n Job Perks & Benefits: Join our team and enjoy a range of exclusive colleague perks, including complimentary upgrades, extended stays, discounted stays across Fairmont & Raffles properties, special dining and wellness discounts, and added luxuries to enhance your experience. We believe in taking care of our team, ensuring that your hard work is rewarded with exceptional benefits. In addition,\nStarting rate of Pay: $20.95 per hour\n10% Retail commission and product incentives \n1% Service Charge of every treatment \nSubsidized staff accommodation assistance provided \nOne complimentary meal per shift in our staff cafeteria (additional meals can be purchased at a subsidized rate)\nEmployee travel program with discounts on room rates as well as on food & beverage at Fairmont & Accor properties world-wide \nAccess to the Mountain Explorer Travel Program - exclusive room rates for colleagues, which includes 50% off all food & beverage when staying at Fairmont Resorts in Banff, Lake Louise & Whistler (subject to availability) \nComprehensive wellness platform for employee mental health and wellbeing support \nDiscounts while using our resort’s Food & Beverage Outlets, Fitness Centre, and Fairmont Jasper Park Lodge Golf Course \nAutomatically added to our resort’s Colleague Lifestyle Program which includes access to staff activities and events \nOpportunity to develop your talent and grow within Fairmont Jasper Park Lodge and over 5,700 properties with Accor \nAbout the Application Process: At Fairmont, we want to bring out your highest potential. Shortly after applying, you will receive an email from our partner AssessFirst prompting you to create a profile and complete a questionnaire. This is a mandatory step for your candidacy to be considered as it enables us to explore your compatibility with this role and our culture of luxury excellence.\nApply Today: Whether you're just launching your career or looking for a new adventure, we invite you to visit https://www.jasperparklodgejobs.com to learn more about Fairmont Jasper Park Lodge and the extraordinary opportunities that exist within our resort!\nWe encourage you to let us know if you require any accommodations through the application or recruitment process, and we will work with you to meet your needs. Persons who anticipate needing accommodations for any part of the application or interview process may contact, in confidence: \nWant to learn more about this opportunity? View the complete job description by clicking this link: Spa Experience Coordinator.pdf","description_format":"text","description_chars":6115,"description_truncated":false,"requirements":{"experience_years_min":1,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[{"language":"English","level":"All levels","optional":false}]},"benefits":["Cafeteria"],"hiring_locations":[{"name":"Canada","iso":"CA","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":["Lifestyle","Travel & Tourism"],"lifecycle":[{"event":"open","at":"2026-10-08T22:35:58Z"}],"visa":[],"liveness":{"score":53,"band":"ok","label":"Likely open","p_open":1,"p_active":0.585,"p_room":0.9,"age_days":16,"expected_fill_days":24,"reasons":["conf:0","stale_co","wave","velocity","win:mid","comp:junior,brand"],"computed_at":"2026-10-25T05:49:26Z"},"pay":{"stated_usd_annual":28000,"is_top_pay":false},"html_url":"https://alion.io/job/accor-group-spa-receptionist-12","json_url":"https://alion.io/job/accor-group-spa-receptionist-12.json","meta":{"generated_at":"2026-10-26T05:18:25Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":7144,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-27T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":8914},"rest":"https://alion.io/mcp/rest/get_company?id=8914"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Faccor-group-spa-receptionist-12"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Faccor-group-spa-receptionist-12"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Faccor-group-spa-receptionist-12"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/accor-group-spa-receptionist-12\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Faccor-group-spa-receptionist-12"}]}