{"id":1556069,"url":"https://alion.io/job/accor-group-spa-supervisor-5","title":"Spa Supervisor","company":{"id":8914,"name":"Accor Group","domain":"accor.com","url":"https://alion.io/company/accor-group","size_band":"5000+","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"SmartRecruiters","truth_index":null},"role":"Industrial Engineering","role_family":"Industrial Engineering","seniority":"junior","employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["London, United Kingdom"],"countries":["GB"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":34000,"max_usd":61000,"period":"year","method":"role_seniority_country_remote_cell","sample_n":35},"experience_years_min":1,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[],"status":"live","first_seen_at":"2026-09-30T15:09:52Z","employer_posted_date":"2026-09-30","last_verified_at":"2026-10-05T02:24:31Z","board_verified":true,"closed_at":null,"days_open":4,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":4},"description":"Opening in late 2026, Delano London brings the spirit and celebrated heritage of the iconic Delano Miami Beach to London, reimagined for a new generation. Set overlooking Kensington Gardens, the hotel will feature 67 rooms and suites, Lana Lusa, the legendary Rose Bar and Rose Lounge, alongside The Source wellness offering.\nDelano is a place where personality, creativity and genuine connection come together. We value curiosity, individuality and a sense of fun, creating an environment where our people can be themselves while delivering thoughtful, intuitive and genuinely warm hospitality.\nDelano London is part of Ennismore, a global collective of entrepreneurial, founder-built brands rooted in creativity, culture and community, and a joint venture with Accor.\nJoining Delano London means being part of something from the very beginning. It is an opportunity to help shape the next chapter of an iconic brand, work alongside an ambitious and creative team and play a part in creating a hotel that feels distinctly Delano from day one.\n Under the general guidance of the Director of Rooms, theSpa Supervisor is responsible for overseeing the coordination of activities in the treatment rooms and spa facilities\nThey will also ensure the highest standards of cleanliness, service, and guest satisfaction. This role coordinates external providers, cleaners and spa reservations while ensuring seamless guest experiences, operational efficiency, and strict adherence to brand standards. The Spa Supervisor plays a key role in guest relations, inventory control, and the overall wellness environment of the spa, with a focus on luxury service and operational excellence.\nYOUR KEY RESPONSIBILITIES:\nCollaborate daily with the Director of Rooms, provide activity updates and monthly reports\nEnsure cleanliness and maintenance of spa, equipment, and guest areas\nCoordinate with housekeeping and engineering for repairs and cleanliness\nOversee changing room upkeep; ensure spa opens/closes on schedule\nMonitor therapist performance and guest feedback\nWith the Director of Rooms, optimizes spa coverage\nHandle guest services: greet guests, assist with services and retail, resolve issues, and maintain high satisfaction\nOversee purchase orders and storage maintenance\nManage daily Book4time revenue reporting\n Minimum of 1-2 years' experience in a supervisory role within a spa or wellness environment preferably in an upscale or luxury lifestyle brand hotel\nProficient in spa management software and general computer applications\nExcellent organizational and multitasking abilities to handle daily spa operations smoothly\nExceptional customer service skills with a guest-focused mindset\nFlexible availability to work varied shifts, including weekends and holidays\nStrong communication skills, both verbal and written\nAbility to maintain high standards of cleanliness, safety, and facility maintenance\nKnowledge of spa treatments, products, and industry trends\nProfessional demeanor with a polished appearance and positive attitude\nAbility to collaborate effectively with other departments and vendors\nWhat's in it for you...\nThe opportunity to launch a visionary hospitality brand in London and shape its culinary identity.\nJoin a fast-growing international group focused on building a global hospitality brand.\nA creative, ambitious environment where innovation and excellence are encouraged.\nBe part of a passionate team building a strong portfolio of hospitality concepts.\nStrong development opportunities.\nAt Delano London, innovation, excellence and guest-centricity are core. The culture is collaborative and inspiring, with values rooted in authenticity, sophistication and redefining luxury hospitality\n Why Delano London?\nBe part of the team bringing an iconic brand into its next chapter. At Delano London, personality counts, ideas are welcomed and everyone plays a part in creating something memorable. We work hard, make it fun and look out for one another, with opportunities to learn, grow and build meaningful relationships across Delano, Ennismore and Accor.\nAlongside a supportive and creative team culture, you’ll have access to a range of colleague benefits, hotel stays and experiences across the wider group, and the opportunity to work within a global community of distinctive lifestyle and hospitality brands","description_format":"text","description_chars":4332,"description_truncated":false,"requirements":{"experience_years_min":1,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":[],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Lifestyle","Travel & Tourism"],"lifecycle":[{"event":"open","at":"2026-10-01T02:02:37Z"}],"visa":[],"liveness":{"score":99,"band":"hot","label":"Hiring now","p_open":1,"p_active":0.993,"p_room":1,"age_days":3,"expected_fill_days":30,"reasons":["conf:0","wave","velocity","win:early","comp:junior,brand"],"computed_at":"2026-10-04T05:45:00Z"},"pay":null,"html_url":"https://alion.io/job/accor-group-spa-supervisor-5","json_url":"https://alion.io/job/accor-group-spa-supervisor-5.json","meta":{"generated_at":"2026-10-05T02:51:00Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","usage":{"tier":"crawler","counted_by":"address","units_charged":1,"used_today":3925,"day_limit":5000,"remaining_today":1075,"minute_limit":60,"resets_at":"2026-10-06T00:00:00Z"}}}