{"id":1185971,"url":"https://alion.io/job/accor-group-telephone-operator-5","title":"Telephone Operator","company":{"id":8914,"name":"Accor Group","domain":"accor.com","url":"https://alion.io/company/accor-group","size_band":"5000+","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"SmartRecruiters","truth_index":null},"role":"Field & Service","role_family":"Field & Service","seniority":null,"employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Abu Dhabi, United Arab Emirates"],"countries":["AE"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":16000,"max_usd":48000,"period":"year","method":null,"sample_n":10492},"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[],"status":"live","first_seen_at":"2026-09-24T09:21:19Z","employer_posted_date":"2026-09-24","last_verified_at":"2026-09-25T22:19:55Z","board_verified":true,"closed_at":null,"days_open":1,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":1},"description":"Join us at Accor, where life pulses with passion!\nAs a pioneer in the art of responsible hospitality, the Accor Group gathers more than 45 brands, 5,600 hotels, 10,000 restaurants, and lifestyle destinations in 110 countries. While each brand has its own personality, where you will be able to truly find yourself, they all share a common ambition: to keep innovating and challenging the status-quo.\nBy joining us, you will become a Heartist®, because hospitality is, first and foremost, a work of heart.\nYou will join a caring environment and a team where you can be all you are. You will be in a supportive place to grow, to fulfil yourself, to discover other professions and to pursue career opportunities, in your hotel or in other hospitality environments, in your country or anywhere in the world!\nYou will enjoy exclusive benefits, specific to the sector and beyond, as well as strong recognition for your daily commitment.\nEverything you will do with us, regardless of your profession, will offer a deep sense of meaning,to create lasting, memorable and impactful experiences for your customers, for your colleagues and for the planet.\nHospitality is a work of heart,\nJoin us and become a Heartist®.\n Answer all internal and external calls in a courteous and professional manner.\nDirect calls to appropriate hotel departments or personnel efficiently.\nProvide information about hotel services, room availability, amenities, and local attractions.\nLog and execute wake-up call requests accurately and on time.\n Maintain complete knowledge of all food & beverage services, outlets and hotel services/features. Be knowledgeable of ALL enrollments, ALL Points\nHandle emergency and security calls in accordance with hotel protocols.\nTake guest messages and ensure timely delivery.\nAssist with guest requests or complaints over the phone, escalating when necessary.\nMonitor and operate hotel’s switchboard and other communication systems.\nUpdate the internal telephone directory as needed.\nMaintain confidentiality and privacy of guest information.\n High school diploma or equivalent.\nPrevious experience in a similar hospitality or customer service role is preferred.\nExcellent phone etiquette and communication skills.\nGood knowledge of hotel operations and services.\nAbility to multitask and remain calm under pressure.\nProficient in using telephone systems and basic computer applications.\nFluency in English; additional languages are a plus.\n Our commitment to Diversity & Inclusion:\nWe are an inclusive company and our ambition is to attract, recruit and promote diverse talent.","description_format":"text","description_chars":2586,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":{"level":"high_school","optional":false},"security_clearance":false,"languages":[{"language":"English","level":"Advanced (C1)","optional":false}]},"benefits":[],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Lifestyle","Travel & Tourism"],"lifecycle":[{"event":"open","at":"2026-09-24T14:46:40Z"}],"liveness":{"score":99,"band":"hot","label":"Hiring now","p_open":1,"p_active":0.993,"p_room":1,"age_days":0,"expected_fill_days":31,"reasons":["conf:0","wave","velocity","win:early","comp:brand"],"computed_at":"2026-09-25T05:45:01Z"},"pay":null,"html_url":"https://alion.io/job/accor-group-telephone-operator-5","json_url":"https://alion.io/job/accor-group-telephone-operator-5.json","meta":{"generated_at":"2026-09-26T03:14:25Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","usage":{"tier":"crawler","counted_by":"address","units_charged":1,"used_today":3442,"day_limit":5000,"remaining_today":1558,"minute_limit":60,"resets_at":"2026-09-27T00:00:00Z"}}}