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Telephone Operator

Accor • English: C1 • Lifestyle • Travel & Tourism • 8 days ago
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Salary
≈ $6.5k – $13k per year (Estimated)
Location
In office (Phu Quoc)
Seniority
Staff · 1+ year exp
Employment
Full-Time

Confirmed on the employer's own hiring board on Oct 14, 2026. First seen by Alion on Oct 7, 2026.

Overview
Company
Impact
Profile match

Accor

Headquartered in Issy-les-Moulineaux, France, Accor is a global hospitality enterprise operating one of the largest networks of hotels, resorts, and vacation rentals in the world. The company manages, franchises, and owns a diverse portfolio of brands spanning luxury, premium, midscale, and economy segments - including Raffles, Fairmont, Sofitel, Pullman, Novotel, and Ibis - along with lifestyle venues and co-working spaces.
accor.com • HQ: Issy-les-Moulineaux, France • Hotels & Resorts • 5000+ employees • Est. 1967
Tech stack of Accor
  • Process all incoming and outgoing calls accurately and courteously
  • Ensure smooth internal telecommunication as per Hotel Standards
  • Record and control wake-up calls accurately
  • Assist guests with international calls and directory queries. Address guests by name whenever possible
  • Obtains all the necessary information to complete a room reservation in the Opera system, i.e. stay dates, flight details, rates, special requests and reservation notes.
  • Assist guests in a seamless food and beverage reservation and/or reservation changes or cancellations and other special requests.
  • Works closely with the restaurant managers to maximize the capacity of the restaurants
  • Bill call cost
  • Handle guests requests promptly, report complaints and irregularities to the Call Center Supervisor
  • Strictly abides by standards policies and procedures governing cases of emergency such as fire, bomb scare and other critical situations
  • Abide by principles of guest privacy
  • Be aware of local telephone listings and frequently dialed numbers
  • Advise defects on switchboard equipment to Supervisor
  • Maintain a clean work environment
  • Maintain complete knowledge of all food & beverage services, outlets and hotel services/features. Be knowledgeable of ALL enrollments, ALL Points
  • Attend all briefings, meetings and trainings as assigned by management
  • Report for duty on time wearing clean and complete uniform at all times
  • Maintain a high standard of personal appearance and hygiene at all times
  • Perform other reasonable duties assigned by the Management of the Hotel
  • Diploma in Tourism / Hospitality Management
  • Minimum 1 years of relevant experience in a similar capacity
  • Excellent reading, writing and oral proficiency in English language
  • Ability to speak other languages and basic understanding of local languages will be an advantage
  • Strong leadership, interpersonal and training skills
  • Good communication and customer contact skills
  • Ability to multi-task, work well in stressful & high-pressure situations
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