{"id":2083979,"url":"https://alion.io/job/accor-group-telephone-operator-9","title":"Telephone Operator","company":{"id":8914,"name":"Accor","domain":"accor.com","url":"https://alion.io/company/accor-group","size_band":"5000+","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"SmartRecruiters","truth_index":null},"role":"Field & Service","role_family":"Field & Service","seniority":null,"employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Abu Dhabi, United Arab Emirates"],"countries":["AE"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":16000,"max_usd":38000,"period":"year","method":"role_country_seniority_unknown","sample_n":9},"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[],"status":"live","first_seen_at":"2026-10-08T10:14:24Z","employer_posted_date":"2026-10-08","last_verified_at":"2026-10-12T13:27:19Z","board_verified":true,"closed_at":null,"days_open":4,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":4},"description":"\"Why work for Accor?\nWe are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor’s limitless possibilities.\nBy joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality. Discover the life that awaits you at Accor, visit https://careers.accor.com/\nDo what you love, care for the world, dare to challenge the status quo! #BELIMITLESS\"\n The Telephone Operator is responsible for managing all internal and external telephone communications and ensuring a professional, courteous, and efficient experience for every caller. The role supports smooth guest communication by handling calls, requests, messages, wake-up calls, guest enquiries, and urgent matters while maintaining accurate guest information and coordinating effectively with the relevant hotel departments.\nMain Duties & Responsibilities\nHandle all incoming internal and external calls professionally and efficiently, ensuring a personalized and courteous guest experience.\nAnswer calls promptly, greet guests by name in line with hotel standards, and accurately connect calls to the appropriate extension or guest room.\nVerify guest details for room-related calls and maintain confidentiality when handling guest information.\nMaintain up-to-date knowledge of the hotel’s facilities, outlets, services, and local area to provide accurate information and recommendations.\nUtilize Opera PMS and the CID system accurately and efficiently, ensuring guest information is updated in a timely manner.\nCoordinate with relevant hotel departments to ensure guest requests and enquiries are communicated and followed up promptly.\nMonitor the message box and ensure guest requests are recorded accurately and responded to within the required timeframe.\nHandle guest wake-up calls accurately and punctually in accordance with established standards.\nRemain informed about VIP, in-house, arriving, and special-needs guests to ensure appropriate attention and personalized service.\nRespond promptly to urgent matters and emergencies involving guests or the hotel, coordinating with Management, Security, and relevant departments in accordance with established procedures.\nHandle guest complaints and challenging situations professionally, using sound judgement and ensuring appropriate follow-up.\nTake and relay messages accurately for guests and management while maintaining confidentiality.\nHandle Lost & Found enquiries and coordinate with the relevant department as required.\nActively support the Upselling Program and contribute to hotel revenue-generation opportunities.\nRemain informed about departmental KPIs and contribute towards achieving established targets.\nSupport initiatives aimed at enhancing guest satisfaction, TrustYou scores, and the overall guest experience.\nEnsure relevant guest feedback and information are communicated to the Front Office Manager and Reception Supervisors.\nAttend departmental briefings, take accurate notes, and follow up on agreed actions.\nMaintain a clean, organized, and safe working environment at all times.\nAttend scheduled training sessions and actively participate in learning and development activities.\nMaintain effective teamwork and positive working relationships with colleagues across all departments.\nPerform any additional duties and responsibilities assigned in accordance with the operational needs of the hotel.\nPrevious experience in a Telecommunication, Telephone Operator, Front Office, or Guest Services role within a hotel or hospitality environment is preferred.\nGood command of written and spoken English; Arabic Speaker preferred.\nStrong telephone etiquette, communication, and interpersonal skills.\nFamiliarity with Opera PMS and hotel communication systems is an advantage.\n What is in it for you:\nEmployee benefit card offering discounted rates in Accor worldwide\nLearning programs through our Academies\nOpportunity to develop your talent and grow within your property and across the world\nAbility to make a difference through our Corporate Social Responsibility activities","description_format":"text","description_chars":4280,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[{"language":"Arabic","level":"All levels","optional":true},{"language":"English","level":"All levels","optional":false}]},"benefits":[],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Lifestyle","Travel & Tourism"],"lifecycle":[{"event":"open","at":"2026-10-08T11:24:09Z"}],"visa":[],"liveness":{"score":99,"band":"hot","label":"Hiring now","p_open":1,"p_active":0.993,"p_room":1,"age_days":3,"expected_fill_days":31,"reasons":["conf:0","wave","velocity","win:early","comp:brand"],"computed_at":"2026-10-12T06:55:09Z"},"pay":null,"html_url":"https://alion.io/job/accor-group-telephone-operator-9","json_url":"https://alion.io/job/accor-group-telephone-operator-9.json","meta":{"generated_at":"2026-10-12T17:39:37Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":28449,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-13T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":8914},"rest":"https://alion.io/mcp/rest/get_company?id=8914"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Faccor-group-telephone-operator-9"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Faccor-group-telephone-operator-9"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Faccor-group-telephone-operator-9"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/accor-group-telephone-operator-9\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Faccor-group-telephone-operator-9"}]}