{"id":1143834,"url":"https://alion.io/job/accor-group-telephone-operator-arabic-speaker","title":"Telephone Operator (Arabic Speaker)","company":{"id":8914,"name":"Accor Group","domain":"accor.com","url":"https://alion.io/company/accor-group","size_band":"5000+","is_staffing_agency":false,"is_intermediary":false,"ats_vendor":"SmartRecruiters","truth_index":null},"role":"Field & Service","role_family":"Field & Service","seniority":"junior","employment_type":"full_time","work_mode":"on_site","remote_scope":null,"hiring_geo_confidence":"structured","locations":["Doha, Qatar"],"countries":["QA"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":18500,"max_usd":42000,"period":"year","method":"global_role_cell_scaled_by_country","sample_n":3115},"experience_years_min":2,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[],"status":"live","first_seen_at":"2026-09-23T13:22:12Z","employer_posted_date":"2026-09-23","last_verified_at":"2026-09-24T00:42:18Z","board_verified":true,"closed_at":null,"days_open":0,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":0},"description":"The Iconic Rixos Gulf Hotel Doha introduces a unique lifestyle and luxurious services and products, Rixos warm hospitality, the vibrant Entertainment programs, and the trendy and distinguished ALL INCLUSIVE Food and Beverage concepts with 378 beautifully appointed guest Rooms, dream bedding and luxurious atmosphere. Join our motivated and vibrant Team as Telephone Operator and build your career with us.\n Resolve guests' complaints/ requests and liaise with the department concerned to ensure immediately follow up.\nReceive each guest call in a professional and friendly manner.\nAchieve Quality Audit result of 95% and above through consistent documented trainings.\nAchieve the highest Guest Satisfaction measured by TRUST YOU platform.\nBe smart, well groomed, friendly and cheerful whilst exhibiting the highest standards of Rixos hospitality all the time.\nCheck Hotel situation, occupancy, functions, groups, VIPs.\nShow fullest cooperation and respect within the team and other departments\nUtilize interpersonal and communication skills to lead, influence, and encourage the team; advocate sound financial/business decision-making; demonstrate honesty/integrity; always lead by example.\nBuilds mutual trust, respect, and cooperation among team members.\nMaintain effective communication with all related department to ensure smooth service delivery.\nHandle every query in a polite and courteous manner and exceed guest expectations.\nEnsure guests are greeted by name upon calling as per Rixos Standards.\nMaintain an up-to-date knowledge of the hotel and local services.\nTelephone lists are continually updated.\nComplete management's long distance call vouchers and record them on the traffic sheet.\nMaintain the guest wakeup call sheet and deliver calls accordingly on time and to the established standard.\nEnsure the proper operation of the switchboard, resulting in fast and efficient transferring of internal and external calls \n 2-5 years of experience \nProfessional appearance: Well-groomed, appropriately dressed, punctual, and dependable.\n Experience: Previous experience in hospitality, concierge work, reception, customer service, or a similar position.\n Be aware at all times of the management schedules and contact details.\nMonitor the long distance call logs, faxes and messages.\nCo-ordinate communication within the hotel in the event of emergency.\nAttend training classes as per schedule\nShow fullest cooperation and respect within the team and other departments\nBe aware of the daily activities and has product knowledge of all the hotel facilities","description_format":"text","description_chars":2567,"description_truncated":false,"requirements":{"experience_years_min":2,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[{"language":"English","level":"All levels","optional":false}]},"benefits":[],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Lifestyle","Travel & Tourism"],"lifecycle":[{"event":"open","at":"2026-09-23T13:49:19Z"}],"liveness":{"score":86,"band":"hot","label":"Hiring now","p_open":1,"p_active":0.86,"p_room":1,"age_days":0,"expected_fill_days":31,"reasons":["conf:3","win:early","comp:junior,brand"],"computed_at":"2026-09-24T04:15:11Z"},"pay":null,"html_url":"https://alion.io/job/accor-group-telephone-operator-arabic-speaker","json_url":"https://alion.io/job/accor-group-telephone-operator-arabic-speaker.json","meta":{"generated_at":"2026-09-24T04:15:11Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers"}}