{"id":1008919,"url":"https://alion.io/job/accor-group-welcome-ambassador-supervisor","title":"Welcome Ambassador Supervisor","company":{"id":8914,"name":"Accor","domain":"accor.com","url":"https://alion.io/company/accor-group","size_band":"5000+","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"SmartRecruiters","truth_index":{"grade":"B","score":83,"open_postings":10,"ghost_share":0,"stale_share":0.7,"repost_share":0,"time_to_fill_p50_days":24,"computed_at":"2026-10-22T06:10:10Z"}},"role":"Industrial Engineering","role_family":"Industrial Engineering","seniority":"junior","employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Bermuda"],"countries":["BM"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":46000,"max_usd":112000,"period":"year","method":"global_role_cell_scaled_by_country","sample_n":5425},"experience_years_min":2,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[],"status":"live","first_seen_at":"2026-09-09T00:34:40Z","employer_posted_date":"2026-09-09","last_verified_at":"2026-10-23T03:58:16Z","board_verified":true,"closed_at":null,"days_open":44,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":44},"description":"Fairmont Hotels & Resorts\nJoin a dynamic team and be part of a network of 90 spectacular properties, and 34 more in the pipeline, in 30 countries around the globe. Our properties are located from the beaches of Hawaii to the unspoiled national parks of Canada, to the heart of London, to the deserts of the United Arab Emirates.\nAbout Fairmont Southampton\nAre you ready to join a team that thrives on excellence and embraces limitless potential? Fairmont Southampton, Bermuda’s largest resort, invites exceptional individuals to be part of our award-winning team and shape the future of hospitality.\nFollowing a multi-million-dollar renovation, our 593-room resort is Bermuda's largest, featuring nine restaurants, a 30,000-square-foot spa, an 18-hole par three golf course and a captivating Beach Club. Opportunities for growth and success are boundless.\nOur culture emphasizes respect, teamwork, and professionalism, supported by comprehensive benefits. Join our diverse and inclusive team, where your unique talents and perspectives are celebrated. Dare to go beyond the ordinary, unlock your potential and make a lasting impact at Fairmont Southampton. Together, let's create memories that exceed expectations. #BeLimitless\nAbout the Application Process:\nAt Fairmont, we want to bring out your highest potential. Shortly after applying, you will receive an email from our partner AssessFirst prompting you to create a profile and complete a questionnaire. This is a mandatory step for your candidacy to be considered as it enables us to explore your compatibility with this role and our culture of luxury excellence.\n We invite you to join the world of luxury hospitality at Fairmont Southampton as our new Welcome Ambassador Supervisor. The Welcome Ambassador Supervisor reports to the Guest Service Manager and is responsible for leading the day-to-day operations of the Welcome Ambassador team. This role is pivotal in shaping first impressions, ensuring exceptional guest service, and delivering memorable arrival experiences that reflect the charm and history of Fairmont Southampton.\nThe Welcome Ambassador Supervisor inspires the team, brings the resort’s stories to life, and ensures seamless coordination of guest arrivals, departures, lobby flow, and front drive operations.\nKey Responsibilities\nGuest Experience & Service Excellence\nServe as a vibrant ambassador for Fairmont Southampton, sharing the history and character of this iconic property through engaging guest interactions.\nSupport guests with luggage handling, wayfinding, transportation arrangements, and resort/destination information.\nAssist with check-in support during peak periods to ensure smooth lobby operations.\nAnticipate guest needs and resolve concerns promptly, ensuring each experience is memorable and effortless.\nComfortable using hotel communication tools and systems to support operational efficiency (e.g., radios, messaging platforms, OPERA).\nActively engage guests with knowledge of property amenities, and upcoming resort experiences.\nTeam Leadership & Operations\nLead, train, coach, and develop the Welcome Ambassador team to uphold brand standards and deliver polished, anticipatory service.\nConduct daily briefings and ensure the team is prepared for VIP arrivals, groups, and operational demands.\nOversee front drive and lobby flow, ensuring safety, service efficiency, and coordination with Welcome Ambassador and Guest Service teams.\nEnsure all Welcome Ambassador procedures, SOPs, LSOPs, and safety standards are consistently followed and updated.\nMaintain operational readiness by ensuring adequate staffing, scheduling, and resource allocation.\nCross-Functional Collaboration\nWork collaboratively with Guest Services, Housekeeping, Security, and other departments to ensure seamless guest journeys.\nSupport property events, group movements, and special arrivals by coordinating logistics and team positioning.\nAdministrative & Compliance Responsibilities\nAssist with scheduling, performance reviews, coaching plans, and departmental reporting.\nMaintain accuracy in logs, incident reports, and guest service documentation.\nEnsure the team adheres to grooming, uniform, and brand presentation standards.\nAdditional Responsibilities\nCarry out any additional tasks or responsibilities as assigned to support the smooth, efficient operation of the department.\n What will you bring to this role?\nTo perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skills, and/or ability required. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions: ·\nEducation\nHigh school diploma required; post-secondary hospitality training is an asset.\n\nExperience\nMinimum 2 years of guest-facing or hospitality customer service experience.\n\nAt least 1 year of leadership or supervisory experience in a luxury or high-volume environment advantageous\n\nCompetencies, Knowledge & Skills\nWarm, engaging interpersonal skills with a passion for creating memorable guest moments.\n\nStrong leadership abilities, with proven skill in training, motivating, and developing teams.\n\nExcellent communication, problem solving, and conflict resolution skills.\n\nAbility to multitask and perform effectively under pressure in a fast-paced environment.\n\nStrong organizational skills with attention to detail and guest flow management.\n\nProfessional appearance and demeanor aligned with luxury brand standards.\n\nAdditional languages are considered an asset.\n\nPersonal Attributes, Culture, & Values\nEmbrace the Fairmont brand promise and luxury in your role and in all your interactions.\n\nFoster an inclusive environment where every individual feels valued and respected\n\nCreate an environment where colleagues are empowered, supported and recognized\n\nOther Requirements\nAbility to stand or walk for extended periods.\n\nAbility to lift, push, and pull luggage and equipment up to 50 lbs / 23 kg.\n\nComfortable working outdoors in varying weather conditions.\n\nFlexibility to work mornings, evenings, weekends, and holidays based on operational needs.\n\n Employee Benefits:\nJoin our team and enjoy a range of exclusive colleague perks, including complimentary upgrades, extended stays, discounted stays across Fairmont & Raffles properties, special dining and wellness discounts, and added luxuries to enhance your experience. We believe in taking care of our team, ensuring that your hard work is rewarded with exceptional benefits. Add any other benefits relevant to your property.\nWhat’s in it for you?\nAs part of Accor, a global hospitality leader with over 5,500 hotels worldwide, you’ll enjoy:\nOpportunities for growth and development, mentorship, and international mobility\nHealth insurance, retirement savings plans, and comprehensive wellness programs\nWorldwide travel discounts and preferred rates across the Accor portfolio\nA supportive, inclusive culture grounded in respect, teamwork, and professional development\nStart your journey with us today and explore the possibilities! #BeLimitless\nOur Values\nRespect: We value the needs, ideas and individuality of others. We treat everyone with fairness and dignity.\nExcellence: We make genuine connections, and we cherish every opportunity to make the people around us feel special.\nBelonging: We celebrate our differences. We support each other and we always stand together.\nEmpowerment: We have authority to take initiative and anticipate moments that create unforgettable experiences.\nIntegrity: We build trust through mutual respect and being authentic.\nYour team and working environment:\nFairmont Southampton is a premier luxury resort and regarded as a leader in the hospitality industry. Our mission is to turn moments into memories for our Guests. An exciting hospitality career awaits you if you are committed to providing our Guests with an authentically local experience through providing warm and engaging service.\nOur Heartists work cohesively as part of the team in a demanding, multi-cultural diverse environment.\nOur commitment to Diversity & Inclusion:\nFairmont is committed to creating an inclusive environment where diverse talent thrives. We welcome candidates from all backgrounds to join our team","description_format":"text","description_chars":8306,"description_truncated":false,"requirements":{"experience_years_min":2,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":{"level":"high_school","optional":false},"security_clearance":false,"languages":[{"language":"English","level":"All levels","optional":false}]},"benefits":["Health insurance","Professional development","Retirement plans","Wellness"],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Lifestyle","Travel & Tourism"],"lifecycle":[{"event":"open","at":"2026-09-17T19:06:48Z"}],"visa":[{"country":"GB","licensed_sponsor":true,"evidence":"Licensed UK visa sponsor (Skilled Worker, Senior or Specialist Worker)","filings_12m":null,"filings_prev_12m":null,"green_card_filings_12m":null,"median_offered_wage_usd":null,"route":"Skilled Worker; Global Business Mobility: Senior or Specialist Worker","cap_exempt":false,"checked_at":"2026-10-22T06:27:10+00:00","sources":["UK Home Office: register of licensed sponsors (workers)"],"filings_for_role_12m":0}],"liveness":{"score":12,"band":"cold","label":"Long shot","p_open":1,"p_active":0.322,"p_room":0.36,"age_days":43,"expected_fill_days":24,"reasons":["conf:1","stale_co","velocity","win:tail","crowd:junior,brand"],"computed_at":"2026-10-22T06:10:10Z"},"pay":null,"html_url":"https://alion.io/job/accor-group-welcome-ambassador-supervisor","json_url":"https://alion.io/job/accor-group-welcome-ambassador-supervisor.json","meta":{"generated_at":"2026-10-23T04:06:33Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":6703,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-24T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":8914},"rest":"https://alion.io/mcp/rest/get_company?id=8914"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Faccor-group-welcome-ambassador-supervisor"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Faccor-group-welcome-ambassador-supervisor"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Faccor-group-welcome-ambassador-supervisor"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/accor-group-welcome-ambassador-supervisor\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Faccor-group-welcome-ambassador-supervisor"}]}