{"id":3574166,"url":"https://alion.io/job/accor-guest-experience-agent-2","title":"Guest Experience Agent","company":{"id":8914,"name":"Accor","domain":"accor.com","url":"https://alion.io/company/accor-group","size_band":"11-50","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"SmartRecruiters","truth_index":{"grade":"B","score":77,"open_postings":45,"ghost_share":0,"stale_share":0.933,"repost_share":0,"time_to_fill_p50_days":25,"computed_at":"2026-11-04T06:34:25Z"}},"role":"Hospitality","role_family":"Hospitality","seniority":"junior","employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Dukhān, Qatar"],"countries":["QA"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":25000,"max_usd":42000,"period":"year","method":"global_role_cell_scaled_by_country","sample_n":1504},"experience_years_min":1,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[],"status":"live","first_seen_at":"2026-10-31T17:42:07Z","employer_posted_date":"2026-10-31","last_verified_at":"2026-11-04T09:26:27Z","board_verified":true,"closed_at":null,"days_open":3,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":3},"description":"Join a hotel that is a member of the Accor network, whose group brings together more than 45 brands, 5,500 hotels, 10,000 restaurants and lifestyle destinations. Here, we believe in you and what you bring to the table. There are many opportunities for development and advancement. Every gesture, every smile, every action, contributes to creating a positive and memorable impact for our customers, our colleagues and also for our planet. Together, we embody the vision of responsible hospitality.\nTake the opportunity to become a Heartist®, and let your heart guide you in this world where life beats faster.\n The Guest Experience Agent is responsible for delivering exceptional, personalized, and memorable guest experiences throughout the entire guest journey, from pre-arrival to departure.\nAs a key ambassador of Our Habitas Ras Abrouq, the Guest Experience Agent ensures that every guest feels genuinely welcomed, valued, and connected to the resort's unique philosophy of hospitality, culture, and human connection.\nThe role involves managing guest arrivals and departures, handling inquiries and requests, coordinating guest experiences, and ensuring seamless communication across departments. The Guest Experience Agent is expected to demonstrate warmth, professionalism, attention to detail, and a proactive approach to anticipating guest needs while maintaining luxury hospitality standards.\nGuest Arrival and Departure Experience\nDeliver a warm, personalized, and seamless welcome to all arriving guests in accordance with Our Habitas brand standards.\n\nManage guest check-in and check-out procedures efficiently while ensuring accuracy and professionalism.\n\nReview daily arrivals, departures, VIP guests, repeat guests, and special requests.\n\nEnsure guest preferences, room allocations, and special arrangements are communicated to relevant departments.\n\nEscort guests to their assigned villas when required, providing an introduction to the resort's facilities, services, and experiences.\n\nCoordinate luggage handling and transportation arrangements with the appropriate teams.\n\nEnsure all departure formalities, including billing and payment settlements, are completed accurately.\n\nCreate positive and memorable first and last impressions.\n\nGuest Relations and Personalized Service\nBuild genuine relationships with guests through warm, engaging, and attentive interactions.\n\nAnticipate guest needs and proactively offer personalized recommendations and assistance.\n\nMaintain accurate guest profiles, preferences, special occasions, and service history.\n\nRecognize VIP guests, repeat visitors, and guests celebrating special occasions.\n\nHandle guest inquiries, requests, and concerns promptly and professionally.\n\nResolve guest complaints with empathy, discretion, and effective service recovery.\n\nFollow up on guest requests to ensure complete satisfaction.\n\nPromote a welcoming and inclusive environment that reflects the Our Habitas philosophy of human connection.\n\nGuest Experience and Resort Activities\nProvide accurate information about resort facilities, dining venues, wellness offerings, activities, and experiences.\n\nAssist guests with restaurant reservations, wellness appointments, recreational activities, and special arrangements.\n\nCoordinate with Food & Beverage, Spa & Wellness, Housekeeping, and other departments to facilitate personalized experiences.\n\nRecommend resort activities and experiences based on guest interests and preferences.\n\nSupport the organization of special occasions, celebrations, and private guest experiences.\n\nEnsure guests are informed of activity schedules, operational updates, and resort guidelines.\n\nPromote resort offerings in a natural and guest-focused manner.\n\nFront Office Operations\nPerform daily Front Office duties, including reservations verification, guest registration, billing, cashiering, and administrative tasks.\n\nMaintain accurate guest information and transaction records in the Property Management System (PMS).\n\nAnswer telephone calls, emails, and guest messages promptly and professionally.\n\nCoordinate room readiness, early arrivals, late departures, and special accommodation requests.\n\nEnsure proper handover of outstanding guest requests and operational information between shifts.\n\nMaintain cleanliness, organization, and professional presentation of guest reception areas.\n\nFollow established cash-handling, payment-processing, and financial procedures.\n\nSupport other Front Office functions as required by operational needs.\n\nLuxury Service Standards - LQA and Forbes Travel Guide\nDeliver consistent service in accordance with applicable Leading Quality Assurance (LQA) and Forbes Travel Guide standards, as well as Our Habitas brand expectations.\n\nDemonstrate professional telephone etiquette, personalized guest recognition, and attentive communication.\n\nEnsure guest interactions are warm, natural, courteous, and tailored to individual preferences.\n\nAnticipate guest needs and demonstrate proactive service rather than relying solely on guest requests.\n\nMaintain high standards of personal grooming, body language, communication, and professional conduct.\n\nParticipate in service quality assessments, training sessions, and departmental audits.\n\nApply feedback from quality assessments to continuously improve guest experiences.\n\nMaintain discretion and confidentiality when handling guest information and sensitive situations.\n\nSupport the resort's preparation for internal and external luxury service assessments, where applicable.\n\nGuest Feedback and Service Recovery\nActively seek guest feedback during their stay to identify opportunities for improvement.\n\nRespond promptly to guest concerns and escalate unresolved matters to the appropriate supervisor or manager.\n\nRecord guest complaints, incidents, and service recovery actions accurately.\n\nCoordinate with relevant departments to ensure timely resolution of guest issues.\n\nFollow up with guests after service recovery to confirm their satisfaction.\n\nShare recurring guest concerns and feedback with management to support continuous improvement.\n\nContribute to improving guest satisfaction scores and positive online reviews.\n\nSafety, Security and Compliance\nEnsure compliance with company policies, operational procedures, and applicable Qatar regulations.\n\nVerify guest identification and registration details in accordance with legal requirements.\n\nProtect guest privacy and maintain the confidentiality of personal and payment information.\n\nFollow resort safety, security, and emergency response procedures.\n\nReport suspicious activities, safety hazards, guest incidents, and operational concerns immediately.\n\nCoordinate with the Security Team when required to ensure guest safety and comfort.\n\nMaintain awareness of emergency evacuation procedures and resort safety protocols.\n\nTeamwork and Cross-Departmental Coordination\nMaintain effective communication with Housekeeping, Engineering, Food & Beverage, Spa & Wellness, Security, and other departments.\n\nParticipate in daily briefings, departmental meetings, and training sessions.\n\nSupport colleagues during busy operational periods to ensure seamless guest service.\n\nCommunicate important guest information and operational updates accurately.\n\nDemonstrate flexibility in assisting with other guest-facing responsibilities when required.\n\nPromote a positive working environment based on teamwork, respect, and collaboration.\n\nSupport newly joined associates in understanding guest service expectations and resort procedures.\n\n Diploma or bachelor's degree in Hospitality Management, Tourism, Hotel Management, or a related discipline is preferred.\n\nMinimum 1-2 years of experience in Front Office, Guest Relations, or Guest Experience, preferably within a luxury hotel or resort.\n\nPrevious experience in a five-star hotel, boutique luxury resort, or lifestyle hospitality brand is an advantage.\n\nFamiliarity with LQA, Forbes Travel Guide, or other luxury hospitality service standards is desirable.\n\nExperience using hotel Property Management Systems, preferably Opera or a similar platform.\n\nExcellent verbal and written communication skills in English; additional languages are an advantage.\n\nStrong interpersonal skills with a warm, engaging, and guest-focused personality.\n\nAbility to handle guest complaints and challenging situations professionally.\n\nGood organizational skills and attention to detail.\n\nAbility to work independently and collaboratively within a multicultural team.\n\nFlexibility to work shifts, weekends, and public holidays according to operational requirements.\n\n What's in it for you...\nThe opportunity to join an innovative, fast-growing, international group that’s committed to not just building new hotels but building a global brand.\nThe chance to challenge the norm and work in an environment that is both creative and rewarding.\nBecome part of a team that’s very passionate about creating great hospitality experiences and exploring new locations at every opportunity.\nA competitive package and plenty of opportunity for development.\nExcellent discounts across the entire Ennismore family of brands.\nWorking at Our Habitas means being part of a purpose-driven movement. You will help shape stories that go beyond rooms and amenities, creating emotional experiences and connecting people through shared rituals, culture, and a sense of belonging.\nIf you believe in luxury that speaks to the soul, and want to build something meaningful in two of Middle East's most extraordinary destinations, we’d love to meet you.","description_format":"text","description_chars":9553,"description_truncated":false,"requirements":{"experience_years_min":1,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":{"level":"bachelor","optional":false},"security_clearance":false,"languages":[{"language":"English","level":"All levels","optional":false}]},"benefits":[],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Hotels & Resorts"],"lifecycle":[{"event":"open","at":"2026-10-31T19:35:31Z"}],"visa":[],"liveness":{"score":70,"band":"hot","label":"Hiring now","p_open":1,"p_active":0.695,"p_room":1,"age_days":3,"expected_fill_days":25,"reasons":["conf:1","stale_co","wave","velocity","win:early","comp:junior,brand"],"computed_at":"2026-11-04T06:34:25Z"},"pay":null,"html_url":"https://alion.io/job/accor-guest-experience-agent-2","json_url":"https://alion.io/job/accor-guest-experience-agent-2.json","meta":{"generated_at":"2026-11-04T09:29:40Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":14809,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-11-05T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":8914},"rest":"https://alion.io/mcp/rest/get_company?id=8914"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Faccor-guest-experience-agent-2"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Faccor-guest-experience-agent-2"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Faccor-guest-experience-agent-2"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/accor-guest-experience-agent-2\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Faccor-guest-experience-agent-2"}],"agent":{"mcp":"https://alion.io/mcp/jobs","mcp_open":"https://alion.io/mcp/open","next":[{"tool":"get_job","arguments":{"id":3574166}},{"tool":"search_jobs","arguments":{"company":"accor.com","detail":"compact"}},{"tool":"match_people","arguments":{"job_id":3574166},"note":"people open to offers who fit this vacancy"}],"note":"The same data through MCP tools: https://alion.io/mcp/open needs no sign-in (compact searches, postings, people); https://alion.io/mcp with an Alion account has everything. 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