{"id":3950975,"url":"https://alion.io/job/accor-guest-experience-agent-3","title":"Guest Experience Agent","company":{"id":8914,"name":"Accor","domain":"accor.com","url":"https://alion.io/company/accor-group","size_band":"5000+","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"SmartRecruiters","truth_index":{"grade":"B","score":76,"open_postings":45,"ghost_share":0,"stale_share":0.956,"repost_share":0,"time_to_fill_p50_days":26,"computed_at":"2026-11-10T06:52:35Z"}},"role":"Hospitality","role_family":"Hospitality","seniority":null,"employment_type":"part_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Broadbeach, Australia"],"countries":["AU"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":null,"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[],"status":"live","first_seen_at":"2026-11-09T02:59:33Z","employer_posted_date":"2026-11-09","last_verified_at":"2026-11-10T09:58:35Z","board_verified":true,"closed_at":null,"days_open":1,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":1},"description":"Nestled in the heart of Broadbeach, Sofitel Gold Coast Broadbeach is where the art of French elegance meets the effortless glamour of beachside living. Our 296 beautifully appointed rooms frame sweeping views of the Pacific Ocean and the lush hinterland beyond, while our vibrant dining destinations bring the joie de vivre of Sofitel to life. Here, hospitality is more than a service - it is warm, alive, and refined in every detail, delivered by ambassadors who share a passion for creating unforgettable moments.\n A career that lets your passion shine:\nWelcome and greet guests warmly on arrival, creating a positive first impression from the moment they step into the hotel\nDeliver efficient and accurate check-in and check-out services using Opera Cloud & ACDC, responding promptly to guest enquiries and requests\nShare accurate and helpful information on hotel facilities, amenities and local attractions\nMaintain guest account records with precision, processing cash and card transactions securely and ensuring timely, accurate posting of charges\nHandle all incoming calls courteously and professionally, documenting and relaying guest messages, reservations and special requests\nAct as a liaison between guests and Reservations, Concierge, Housekeeping and F&B teams to ensure seamless service delivery\nPromote the ALL - Accor Live Limitless loyalty program, hotel facilities and services, maximising sales through recommendations, upselling and cross-selling\nUphold stringent security protocols and hotel SOPs to safeguard guest confidentiality and safety at all times\n What you will bring to the role:\nA genuine passion for luxury hospitality and creating exceptional guest experiences\nA luxury attitude - humble excellence, elevated emotional intelligence and a distinguished presence\nStrong communication and interpersonal skills, with a warm and professional phone manner\nThe ability to manage multiple tasks in an organised and efficient manner within a fast-paced environment\nExperience with Opera Cloud or a similar property management system (advantageous)\nOpenness to feedback, continuous improvement and ongoing development with the Sofitel brand\nFlexibility to work a rotating roster, including weekends and public holidays, in line with guest needs\n Thrive in our Sofitel Gold Coast Broadbeach community:\nA chef prepared meal complimentary on every shift\nLaundered uniforms to have you looking and feeling your best\nA complimentary Sofitel night’s stay each year, including breakfast, to celebrate your work anniversary\nGlobal discounts across Accor hotels, restaurants, and experiences\nAn additional paid day off during your birthday month\nPersonalised reward program curated to suit your lifestyle\nDiscounted onsite parking, secure bike storage, and convenienct access to public transport\nWalking distance to Broadbeach’s best dining, shopping, and coastline\nLeaders who invest in your development, coaching, and long-term career\nA global brand setting standards for French luxury hospitality\nApply now and shape the future of your hospitality career with Sofitel.\nCurrent Australian working rights are required for this position.\nOur commitment to Diversity & Inclusion:\nWe’re proud to be an inclusive employer that celebrates diversity in all forms. If you require adjustments during the recruitment process, we welcome you to let us know so we can support you.","description_format":"text","description_chars":3386,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[{"language":"English","level":"All levels","optional":false}]},"benefits":[],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Hotels & Resorts"],"lifecycle":[{"event":"open","at":"2026-11-09T03:32:38Z"}],"visa":[],"liveness":{"score":70,"band":"hot","label":"Hiring now","p_open":1,"p_active":0.695,"p_room":1,"age_days":1,"expected_fill_days":26,"reasons":["conf:2","stale_co","wave","velocity","win:early","comp:brand"],"computed_at":"2026-11-10T06:52:35Z"},"pay":null,"html_url":"https://alion.io/job/accor-guest-experience-agent-3","json_url":"https://alion.io/job/accor-guest-experience-agent-3.json","meta":{"generated_at":"2026-11-10T13:38:33Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":31778,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-11-11T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.1,"usd":0.01,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":8914},"rest":"https://alion.io/mcp/rest/get_company?id=8914"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Faccor-guest-experience-agent-3"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":2,"usd":0.2},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Faccor-guest-experience-agent-3"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.1,"usd":0.01},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Faccor-guest-experience-agent-3"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/accor-guest-experience-agent-3\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Faccor-guest-experience-agent-3"}],"agent":{"mcp":"https://alion.io/mcp/jobs","mcp_open":"https://alion.io/mcp/open","next":[{"tool":"get_job","arguments":{"id":3950975}},{"tool":"search_jobs","arguments":{"company":"accor.com","detail":"compact"}},{"tool":"match_people","arguments":{"job_id":3950975},"note":"people open to offers who fit this vacancy"}],"note":"The same data through MCP tools: https://alion.io/mcp/open needs no sign-in (compact searches, postings, people); https://alion.io/mcp with an Alion account has everything. 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