{"id":4037063,"url":"https://alion.io/job/accor-guest-experience-agent-4","title":"Guest Experience Agent","company":{"id":8914,"name":"Accor","domain":"accor.com","url":"https://alion.io/company/accor-group","size_band":"5000+","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"SmartRecruiters","truth_index":{"grade":"B","score":76,"open_postings":45,"ghost_share":0,"stale_share":0.956,"repost_share":0,"time_to_fill_p50_days":26,"computed_at":"2026-11-11T05:49:22Z"}},"role":"Hospitality","role_family":"Hospitality","seniority":null,"employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Doha, Qatar"],"countries":["QA"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":null,"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Microsoft Office","optional":false}],"status":"live","first_seen_at":"2026-11-10T17:56:32Z","employer_posted_date":"2026-11-10","last_verified_at":"2026-11-12T00:25:04Z","board_verified":true,"closed_at":null,"days_open":1,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":1},"description":"Fairmont Hotels & Resorts\nJoin a dynamic team and be part of a network of 90 spectacular properties, and 34 more in the pipeline, in 30 countries around the globe. Our properties are located from the beaches of Hawaii, to the unspoiled national parks of Canada, to the heart of London, to the deserts of the United Arab Emirates.\nAbout Fairmont Doha\nExperience contemporary luxury with timeless hospitality at Fairmont Doha, an iconic destination set within the landmark Katara Towers in Lusail.\nFairmont Doha is a celebration of modern elegance, vibrant energy, and heartfelt service. As part of a globally respected luxury hospitality brand, we are dedicated to creating meaningful moments that reflect both the spirit of Doha and the warmth of genuine hospitality.\nAt Fairmont, we believe in welcoming the world with sincerity and style. Our colleagues are empowered to deliver exceptional experiences through intuitive service, attention to detail, and a deep sense of pride in what we do.\nJoining Fairmont Doha means becoming part of a dynamic and inclusive team where individuality is valued, growth is encouraged, and every day brings the opportunity to create memorable guest experiences that feel both personal and extraordinary.\nAbout the Application Process\nAt Fairmont Doha, we want to bring out your highest potential. Shortly after applying, you will receive an email from our partner AssessFirst prompting you to create a profile and complete a questionnaire. This is a mandatory step for your candidacy to be considered as it enables us to explore your compatibility with this role and our culture of luxury excellence.\n We invite you to join the world of luxury hospitality at Fairmont Doha as our new Guest Experience Agent.\nA Guest Experience Agent at Fairmont Doha is responsible for delivering exceptional, personalized luxury hospitality by creating memorable experiences throughout the guest journey. The role focuses on welcoming guests, anticipating their needs, handling inquiries and requests, resolving concerns, and ensuring every interaction reflects Fairmont's standards of service excellence.\nThe Guest Experience Agent acts as a key point of contact for hotel guests, coordinating with different departments to provide seamless service, arranging VIP amenities and special occasions, maintaining guest preferences, and proactively following up on guest satisfaction.\nKey Responsibilities:\nWelcome and engage guests warmly and professionally\nAnticipate guest needs and deliver personalized experiences\nHandle guest inquiries, requests, and complaints efficiently\nCoordinate VIP arrivals, amenities, and special occasions\nResolve guest concerns and ensure effective service recovery\nMaintain accurate guest profiles and preferences\nCoordinate with Front Office, Concierge, Housekeeping, and Food & Beverage teams\nPromote hotel facilities, services, and loyalty programs\nFollow up with guests to ensure satisfaction\nMaintain Fairmont's luxury hospitality and service standards\nEnsure a seamless and memorable guest journey\n What will you bring to this role?\nHigh school diploma or bachelor's degree in Hospitality Management or a related field\nPrevious experience in luxury hospitality or guest relations is an advantage\nExcellent verbal and written communication skills\nStrong customer service and interpersonal skills\nKnowledge of luxury hotel operations and service standards\nAbility to handle guest complaints and resolve issues professionally\nProficiency in Microsoft Office and hotel management systems such as Opera PMS/Cloud\nExcellent organizational and multitasking abilities\nStrong attention to detail and problem-solving skills\nFluency in English; additional languages are an advantage\nProfessional appearance and positive attitude\nFlexibility to work shifts, weekends, and public holidays\nEmbrace the Fairmont brand promise and luxury in your role and in all your interactions\nFoster an inclusive environment where every individual feels valued and respected\nCreate an environment where colleagues are empowered, supported and recognized\n Employee Benefits\nJoin our team and enjoy a range of exclusive colleague perks, including complimentary upgrades, extended stays, discounted stays across Fairmont & Raffles properties, special dining and wellness discounts, and added luxuries to enhance your experience. We believe in taking care of our team, ensuring that your hard work is rewarded with exceptional benefits.\nOur Values\nRespect: We value the needs, ideas and individuality of others. We treat everyone with fairness and dignity.\nExcellence: We make genuine connections, and we cherish every opportunity to make the people around us feel special.\nBelonging: We celebrate our differences. We support each other and we always stand together.\nEmpowerment: We have authority to take initiative and anticipate moments that create unforgettable experiences.\nIntegrity: We build trust through mutual respect and being authentic.\nDiversity & Inclusion\nWe are committed to creating an inclusive environment where diverse talent thrives. We welcome candidates from all backgrounds to join our team.","description_format":"text","description_chars":5137,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":{"level":"high_school","optional":false},"security_clearance":false,"languages":[{"language":"English","level":"Advanced (C1)","optional":false}]},"benefits":[],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Hotels & Resorts"],"lifecycle":[{"event":"open","at":"2026-11-10T20:48:32Z"}],"visa":[],"liveness":{"score":60,"band":"ok","label":"Likely open","p_open":1,"p_active":0.602,"p_room":1,"age_days":0,"expected_fill_days":26,"reasons":["conf:4","stale_co","win:early","comp:brand"],"computed_at":"2026-11-11T05:49:22Z"},"pay":null,"html_url":"https://alion.io/job/accor-guest-experience-agent-4","json_url":"https://alion.io/job/accor-guest-experience-agent-4.json","meta":{"generated_at":"2026-11-12T01:21:47Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":3206,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-11-13T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.1,"usd":0.01,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":8914},"rest":"https://alion.io/mcp/rest/get_company?id=8914"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Faccor-guest-experience-agent-4"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":2,"usd":0.2},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Faccor-guest-experience-agent-4"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.1,"usd":0.01},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Faccor-guest-experience-agent-4"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/accor-guest-experience-agent-4\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Faccor-guest-experience-agent-4"}],"agent":{"mcp":"https://alion.io/mcp/jobs","mcp_open":"https://alion.io/mcp/open","next":[{"tool":"get_job","arguments":{"id":4037063}},{"tool":"search_jobs","arguments":{"company":"accor.com","detail":"compact"}},{"tool":"match_people","arguments":{"job_id":4037063},"note":"people open to offers who fit this vacancy"}],"note":"The same data through MCP tools: https://alion.io/mcp/open needs no sign-in (compact searches, postings, people); https://alion.io/mcp with an Alion account has everything. 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