{"id":3264627,"url":"https://alion.io/job/accor-guest-experience-manager","title":"Guest Experience Manager","company":{"id":8914,"name":"Accor","domain":"accor.com","url":"https://alion.io/company/accor-group","size_band":"11-50","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"SmartRecruiters","truth_index":{"grade":"B","score":76,"open_postings":59,"ghost_share":0,"stale_share":0.966,"repost_share":0,"time_to_fill_p50_days":25,"computed_at":"2026-11-05T05:54:30Z"}},"role":"Hospitality","role_family":"Hospitality","seniority":"middle","employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Maldives"],"countries":["MV"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":11000,"max_usd":24000,"period":"year","method":"global_role_cell_scaled_by_country","sample_n":515},"experience_years_min":3,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Microsoft Office","optional":false}],"status":"live","first_seen_at":"2026-10-26T06:53:02Z","employer_posted_date":"2026-10-26","last_verified_at":"2026-11-05T04:24:44Z","board_verified":true,"closed_at":null,"days_open":9,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":9},"description":"Mercure Maldives Kooddoo\nWelcome to Mercure Maldives Kooddoo. Here, we blend authentic Maldivian hospitality with the trusted excellence of the Mercure brand. Our island resort offers a vibrant, multicultural work environment, stunning natural beauty, and endless opportunities for growth.\nBe part of a passionate team that creates unforgettable experiences for guests from around the globe. If you’re enthusiastic, service-oriented, and eager to make a difference, we want you on our team!\nWhy work for Accor?\nWe are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor’s limitless possibilities.\nBy joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality. Discover the life that awaits you at Accor, visit https://careers.accor.com/\nDo what you love, care for the world, dare to challenge the status quo! #BELIMITLESS\n Guest Experience & Satisfaction: Ensure exceptional guest experiences throughout the guest journey, from pre-arrival to departure, while maintaining high service standards.\n\nGuest Relations: Handle guest requests, feedback, complaints, and service recovery promptly and professionally to maximize guest satisfaction.\n\nVIP & Special Arrangements: Coordinate VIP arrivals, celebrations, personalized amenities, and other special guest requests.\n\nService Quality & Standards: Monitor guest satisfaction scores, online reviews, and service delivery, and implement improvements where necessary.\n\nInterdepartmental Coordination: Work closely with Front Office, Housekeeping, F&B, Recreation, Spa, and other departments to ensure seamless guest services.\n\nTeam Leadership: Guide and support the Guest Experience team, ensuring professionalism, service consistency, and continuous development.\n\nAdministrative & Reporting Duties: Prepare guest experience reports, maintain guest profiles and records, coordinate meetings and appointments, manage correspondence, and assist with administrative duties for the General Manager or resort leadership, as assigned.\n\nBrand Standards & Compliance: Ensure compliance with hotel brand standards, operating procedures, confidentiality requirements, and applicable local regulations.\n\n Bachelor’s degree or diploma in Hospitality Management, Tourism, Business Administration, or a related field.\n\nMinimum 3-5 years of experience in hotel operations, guest relations, or guest experience, preferably within a luxury hotel or resort.\n\nPrevious supervisory or managerial experience is an advantage.\n\nExcellent verbal and written communication skills in English; additional languages are an advantage.\n\nStrong interpersonal, leadership, problem-solving, and complaint-handling skills.\n\nGood organizational, administrative, reporting, and coordination abilities.\n\nProficiency in Microsoft Office and hotel property management systems (PMS).\n\nCustomer-oriented, professional, detail-focused, and able to work under pressure.\n\nWillingness to work and reside in a remote island resort environment in the Maldives, with flexibility to work shifts, weekends, and public holidays as required.\n\n What is in it for you:\nEmployee benefit card offering discounted rates in Accor Hotels Worldwide\nDevelop your talent through learning programs by Academy Accor\nOpportunity to grow within your property and across the world!\nAbility to contribute to local community and make a difference through our Corporate Social Responsibility activities.\nDo what you love, care for the world, dare to challenge the status quo! #BELIMITLESS","description_format":"text","description_chars":3754,"description_truncated":false,"requirements":{"experience_years_min":3,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":{"level":"bachelor","optional":false},"security_clearance":false,"languages":[{"language":"English","level":"All levels","optional":false}]},"benefits":[],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Hotels & Resorts"],"lifecycle":[{"event":"open","at":"2026-10-26T08:24:15Z"}],"visa":[],"liveness":{"score":60,"band":"ok","label":"Likely open","p_open":1,"p_active":0.663,"p_room":0.9,"age_days":9,"expected_fill_days":25,"reasons":["conf:1","stale_co","wave","velocity","win:mid","comp:brand"],"computed_at":"2026-11-05T05:54:30Z"},"pay":null,"html_url":"https://alion.io/job/accor-guest-experience-manager","json_url":"https://alion.io/job/accor-guest-experience-manager.json","meta":{"generated_at":"2026-11-05T06:10:01Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":7590,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-11-06T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":8914},"rest":"https://alion.io/mcp/rest/get_company?id=8914"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Faccor-guest-experience-manager"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Faccor-guest-experience-manager"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Faccor-guest-experience-manager"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/accor-guest-experience-manager\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Faccor-guest-experience-manager"}],"agent":{"mcp":"https://alion.io/mcp/jobs","mcp_open":"https://alion.io/mcp/open","next":[{"tool":"get_job","arguments":{"id":3264627}},{"tool":"search_jobs","arguments":{"company":"accor.com","detail":"compact"}},{"tool":"match_people","arguments":{"job_id":3264627},"note":"people open to offers who fit this vacancy"}],"note":"The same data through MCP tools: https://alion.io/mcp/open needs no sign-in (compact searches, postings, people); https://alion.io/mcp with an Alion account has everything. Docs: https://alion.io/developers"}}