{"id":3107649,"url":"https://alion.io/job/accor-guest-relations-coordinator-2","title":"Guest Relations Coordinator","company":{"id":8914,"name":"Accor","domain":"accor.com","url":"https://alion.io/company/accor-group","size_band":"5000+","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"SmartRecruiters","truth_index":{"grade":"B","score":82,"open_postings":11,"ghost_share":0,"stale_share":0.727,"repost_share":0,"time_to_fill_p50_days":24,"computed_at":"2026-10-23T05:54:15Z"}},"role":"Administrative","role_family":"Administrative","seniority":null,"employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["London, United Kingdom"],"countries":["GB"],"hiring_countries":[],"hiring_countries_total":0,"salary":{"min":null,"max":14,"currency":"GBP","period":"hour","gross":null,"usd_annual":38000},"salary_estimate":null,"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Microsoft Office","optional":true}],"status":"live","first_seen_at":"2026-10-22T15:50:41Z","employer_posted_date":"2026-10-22","last_verified_at":"2026-10-23T08:32:37Z","board_verified":true,"closed_at":null,"days_open":0,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":0},"description":"Join a hotel that is a member of the Accor network, whose group brings together more than 45 brands, 5,500 hotels, 10,000 restaurants and lifestyle destinations. Here, we believe in you and what you bring to the table. There are many opportunities for development and advancement. Every gesture, every smile, every action, contributes to creating a positive and memorable impact for our customers, our colleagues and also for our planet. Together, we embody the vision of responsible hospitality.\nTake the opportunity to become a Heartist®, and let your heart guide you in this world where life beats faster.\n We’re looking for a bubbly, confident and highly organised Guest Relations Coordinator to join our team!\nThis is a varied and exciting role, perfect for someone who loves connecting with people, creating memorable guest experiences and getting involved in different areas of hotel operations.\nFor this role, we're paying an hourly rate of £14.80 plus incentives.\nWhat You'll Be Doing\nBe a welcoming and engaging presence in our lobby, building genuine connections with guests.\nLook after our VIP guests, ensuring personalised and memorable experiences.\nRespond to and follow up on online guest reviews and feedback.\nSupport our Finance and Commercial teams with administrative tasks and coordination.\nAssist HR with employee engagement activities, events and initiatives.\nWhat We're Looking For\nA bubbly, outgoing personality with a natural ability to connect with people.\nExcellent communication and relationship-building skills.\nStrong organisational skills and the ability to multitask.\nA proactive, flexible and hands-on attitude.\nConfidence working independently and collaborating across departments.\nIf you're a people person who loves variety, thrives in a busy environment and can combine great energy with great organisation, we'd love to hear from you!\n Previous experience in hospitality, guest relations, front office or a customer-facing role is desirable.\nStrong organisational and multitasking skills.\nGood computer skills, including Microsoft Office.\nConfidence in handling guest feedback and communicating professionally.\nA positive attitude and willingness to learn new skills.","description_format":"text","description_chars":2205,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[{"language":"English","level":"All levels","optional":false}]},"benefits":[],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Hotels & Resorts"],"lifecycle":[{"event":"open","at":"2026-10-22T19:44:29Z"}],"visa":[{"country":"GB","licensed_sponsor":true,"evidence":"Licensed UK visa sponsor (Skilled Worker, Senior or Specialist Worker)","filings_12m":null,"filings_prev_12m":null,"green_card_filings_12m":null,"median_offered_wage_usd":null,"route":"Skilled Worker; 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