{"id":3141242,"url":"https://alion.io/job/accor-guest-relations-coordinator-3","title":"Guest Relations Coordinator","company":{"id":8914,"name":"Accor","domain":"accor.com","url":"https://alion.io/company/accor-group","size_band":"11-50","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"SmartRecruiters","truth_index":{"grade":"B","score":82,"open_postings":11,"ghost_share":0,"stale_share":0.727,"repost_share":0,"time_to_fill_p50_days":24,"computed_at":"2026-10-26T05:57:25Z"}},"role":"Administrative","role_family":"Administrative","seniority":null,"employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Auckland, New Zealand"],"countries":["NZ"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":30000,"max_usd":53000,"period":"year","method":"role_country_seniority_unknown","sample_n":24},"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[],"status":"live","first_seen_at":"2026-10-23T05:44:15Z","employer_posted_date":"2026-10-23","last_verified_at":"2026-10-26T08:24:15Z","board_verified":true,"closed_at":null,"days_open":3,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":3},"description":"At Pullman Auckland, we see the familiar differently, delivering pioneering experiences blending innovative work+ event spaces with vibrant social atmosphere for business, leisure and local guests.\nOur service promise, 'Progress Together, Anytime, Anywhere,’ empowers us to embrace others progress as our own by seeking opportunities, connect with meaning and make an impact.\nA visionary change agent who actively seeks opportunities and forges meaningful connections to create a lasting impact.\nHospitality is a work of heart,\nJoin us and become a Heartist®.\nWe believe exceptional hospitality is about creating meaningful and memorable experiences. We are seeking a passionate and guest-focused Guest Relations Coordinator to elevate our guest experience and deliver service that exceeds expectations at every touchpoint.\nAs a key ambassador for the hotel, you will build genuine connections with guests, coordinate personalised experiences, champion loyalty recognition, and act as a driving force behind guest satisfaction and service excellence.\n The Guest Relations Coordinator is responsible for enhancing guest satisfaction through personalised service, memorable guest experiences, loyalty engagement, and service excellence.\nWorking collaboratively across all hotel departments and reporting to the Front Office & Guest Relations Manager, you will focus on delivering exceptional VIP guest experiences, driving guest engagement initiatives, coordinating service recovery efforts, managing online reputation, and supporting loyalty program delivery. As a Pullman Progress Champion, you will challenge the ordinary, anticipate guest needs, and create innovative, personalised experiences that inspire loyalty and exceed expectations.\nWhat You'll Do\nDeliver exceptional, personalised guest experiences throughout the guest journey.\nAct as a key point of contact for VIP guests, ALL - Accor Live Limitless members, long-stay guests, and special occasion guests.\nCoordinate VIP arrivals, amenities, welcome experiences, celebrations, and special requests.\nBuild meaningful relationships with guests and anticipate their needs before they arise.\nChampion guest recognition initiatives and ensure loyalty benefits are delivered consistently.\nMonitor and respond to guest feedback and online reviews in a professional and personalised manner.\nInvestigate guest concerns and coordinate effective service recovery solutions.\nSupport guest experience improvement initiatives through guest insights and feedback trends.\nWork closely with Front Office, Food & Beverage, Housekeeping, Reservations, Sales & Marketing, and other departments to ensure seamless service delivery.\nAssist with guest activations, events, networking opportunities, and loyalty experiences.\nPromote Pullman and Accor brand standards through every guest interaction.\n We're looking for a passionate hospitality professional who thrives on creating memorable experiences, building meaningful guest connections, and delivering service that exceeds expectations.\nTo be successful in this role, you will have:\nAccor experience and strong knowledge of loyalty programs.\nA genuine passion for providing exceptional guest experiences.\nThe ability to build rapport with guests and anticipate their needs.\nPrevious experience in Guest Relations, Front Office, Concierge, or a guest-facing hospitality role.\nStrong written and verbal communication skills.\nExceptional attention to detail and organisational skills.\nConfidence managing guest feedback and service recovery situations.\nA proactive approach and the ability to think ahead.\nA positive, professional, and engaging personality.\nFlexibility to work a rotating roster including weekends and public holidays.\n Why join Pullman Auckland?\nOur People+ Culture\nWe are, who we serve\nWe hire for personality, train for skill.\nA personality that reflects our brand character and embodies, the progressive, inclusive, optimistic,\nand multi-hyphen spirit of our muse.\nWe seek opportunities\nWe connect with meaning\nWe make a positive impact\nWe also believe in rewarding your achievements with a range of exciting employee benefits and programs.\nJust to name a few:\nLearn your Way - Access to our Accor Academy so you can Earn while you Learn!\nIncredible Accor Heartist Benefits - including discounted Food & Beverage + Accommodation Worldwide\nDaily staff meals provided while on duty\nAccor's Parental Leave Scheme\nOngoing reward and recognition incentives\nOpportunities for further development and worldwide career progression within Accor","description_format":"text","description_chars":4547,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[{"language":"English","level":"All levels","optional":false}]},"benefits":["Parental leave"],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Hotels & Resorts"],"lifecycle":[{"event":"open","at":"2026-10-23T08:32:37Z"}],"visa":[],"liveness":{"score":70,"band":"hot","label":"Hiring now","p_open":1,"p_active":0.695,"p_room":1,"age_days":3,"expected_fill_days":24,"reasons":["conf:1","stale_co","wave","velocity","win:early","comp:brand"],"computed_at":"2026-10-26T05:57:25Z"},"pay":null,"html_url":"https://alion.io/job/accor-guest-relations-coordinator-3","json_url":"https://alion.io/job/accor-guest-relations-coordinator-3.json","meta":{"generated_at":"2026-10-26T09:59:47Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":13523,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-27T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":8914},"rest":"https://alion.io/mcp/rest/get_company?id=8914"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Faccor-guest-relations-coordinator-3"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Faccor-guest-relations-coordinator-3"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Faccor-guest-relations-coordinator-3"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/accor-guest-relations-coordinator-3\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Faccor-guest-relations-coordinator-3"}]}