{"id":3812897,"url":"https://alion.io/job/accor-guest-relations-hostesshost","title":"Guest Relations Hostess/Host","company":{"id":8914,"name":"Accor","domain":"accor.com","url":"https://alion.io/company/accor-group","size_band":"11-50","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"SmartRecruiters","truth_index":{"grade":"B","score":76,"open_postings":59,"ghost_share":0,"stale_share":0.966,"repost_share":0,"time_to_fill_p50_days":25,"computed_at":"2026-11-05T05:54:30Z"}},"role":"Hospitality","role_family":"Hospitality","seniority":"junior","employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Dubai, United Arab Emirates"],"countries":["AE"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":null,"experience_years_min":2,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[],"status":"live","first_seen_at":"2026-11-05T13:37:56Z","employer_posted_date":"2026-11-05","last_verified_at":"2026-11-06T00:51:43Z","board_verified":true,"closed_at":null,"days_open":0,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":0},"description":"Hyde is much more than a brand - it is a state of mind. We celebrate the true spirit of discovery and the adventure of human connection. Authentically personal and captivating iconic moments.\n Ensure maximum guest satisfaction through personal recognition and prompt cordial attention from arrival through departure\nEnsure all members consistently receive all benefits, and repeat guests and other VIPs receive special recognition and service\nMeet and greet VIP guests personally and liaise closely with Concierge for hotel events, restaurant promotions, limousine requirements, and special VIP requests or preparations\nPrepare compendiums prior to guest arrival and check-in system entries as necessary\nMaintain close contact with Concierge for new arrivals and departures\nUpdate and maintain repeat guest history system with accurate and detailed information\nPromote inter-hotel sales and in-house facilities to enhance guest experience and revenue opportunities\nSend prepared welcome cards and amenities to guest rooms prior to arrival\nAttend to special requests by guests with professionalism and efficiency\nHandle guest complaints and refer them as necessary, ensuring follow-up on corrective actions and guest satisfaction resolution\nReview arrival lists for all arrivals and VIPs to verify room allocations, amenities, and special requests\nPrepare requisitions for amenities on a timely basis to support seamless guest experiences\nParticipate in regular meetings with Guest Relations team members and Butlers staff to facilitate communications and ensure smooth operations\nCollect and document guest feedback to identify service improvement opportunities and share insights with management\nTrain and mentor junior Guest Relations staff on service standards, systems, and best practices\nCoordinate with multiple departments including Housekeeping, Food & Beverage, and Facilities to ensure exceptional service delivery\nAdhere to all Occupational Health & Safety policies and procedures\nPerform related duties and special projects as assigned by management\n Minimum 2 years of Guest Relations experience preferably in a four or five-star hotel\nExcellent verbal and written communication skills in English; multilingual abilities are highly preferred\nProven experience in guest relations, hospitality, or customer-facing roles\nStrong interpersonal skills with the ability to build rapport quickly with diverse guests\nExceptional organizational and time management abilities\nProficiency with hospitality management systems and basic computer applications\nOutstanding problem-solving and conflict resolution skills\nProfessional appearance and demeanor with strong etiquette standards\nAbility to multitask and prioritize effectively in a fast-paced environment\nFlexibility to work various shifts, including evenings and weekends as required\nAbility to remain calm and professional under pressure","description_format":"text","description_chars":2896,"description_truncated":false,"requirements":{"experience_years_min":2,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[{"language":"English","level":"All levels","optional":false}]},"benefits":[],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Hotels & Resorts"],"lifecycle":[{"event":"open","at":"2026-11-05T15:12:05Z"}],"visa":[],"liveness":{"score":86,"band":"hot","label":"Hiring now","p_open":1,"p_active":0.86,"p_room":1,"age_days":0,"expected_fill_days":25,"reasons":["conf:4","win:early","comp:junior,brand"],"computed_at":"2026-11-06T05:10:55Z"},"pay":null,"html_url":"https://alion.io/job/accor-guest-relations-hostesshost","json_url":"https://alion.io/job/accor-guest-relations-hostesshost.json","meta":{"generated_at":"2026-11-06T05:10:55Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":9007,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-11-07T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":8914},"rest":"https://alion.io/mcp/rest/get_company?id=8914"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Faccor-guest-relations-hostesshost"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Faccor-guest-relations-hostesshost"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Faccor-guest-relations-hostesshost"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/accor-guest-relations-hostesshost\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Faccor-guest-relations-hostesshost"}],"agent":{"mcp":"https://alion.io/mcp/jobs","mcp_open":"https://alion.io/mcp/open","next":[{"tool":"get_job","arguments":{"id":3812897}},{"tool":"search_jobs","arguments":{"company":"accor.com","detail":"compact"}},{"tool":"match_people","arguments":{"job_id":3812897},"note":"people open to offers who fit this vacancy"}],"note":"The same data through MCP tools: https://alion.io/mcp/open needs no sign-in (compact searches, postings, people); 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