{"id":2711767,"url":"https://alion.io/job/accor-guest-relations-manager-3","title":"Guest Relations Manager","company":{"id":8914,"name":"Accor","domain":"accor.com","url":"https://alion.io/company/accor-group","size_band":"5000+","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"SmartRecruiters","truth_index":{"grade":"B","score":79,"open_postings":19,"ghost_share":0,"stale_share":0.842,"repost_share":0,"time_to_fill_p50_days":24,"computed_at":"2026-10-17T05:46:00Z"}},"role":"Hospitality","role_family":"Hospitality","seniority":"junior","employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Istanbul, Turkey"],"countries":["TR"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":19000,"max_usd":33000,"period":"year","method":"global_role_cell_scaled_by_country","sample_n":986},"experience_years_min":2,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[],"status":"live","first_seen_at":"2026-10-16T09:33:15Z","employer_posted_date":"2026-10-16","last_verified_at":"2026-10-18T07:26:50Z","board_verified":true,"closed_at":null,"days_open":1,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":1},"description":"\"Why work for Accor?\nWe are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor’s limitless possibilities.\nBy joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality. Discover the life that awaits you at Accor, visit https://careers.accor.com/\nDo what you love, care for the world, dare to challenge the status quo! #BELIMITLESS\"\nRising over the slopes of the Bosphorus, surveying centuries of history, yet silhouetted against the modern skyline of Istanbul, the Fairmont heritage of distinction and style comes to Istanbul, fusing with the city’s storied history and traditions to bring guests an exceptional experience in the heart of one of the world’s most talked about destinations.\nFairmont Quasar Istanbul is at once in touch with this fabulous city’s past and part of its dynamic future, rising up from the heart of Istanbul’s main business district. Offering sophisticated travelers 209 guest rooms with a diverse selection of restaurants and bars serving everything from elegantly crafted cocktails to exquisitely authentic Turkish cuisine. With 2,000 square meters of meeting and event space, Fairmont Quasar Istanbul is ideal for meeting and special events while the luxurious Fairmont Spa and state-of-the-art gym are the perfect places to relax and revitalize.\n Assist in welcoming and ensuring smooth check-in/check-out experiences for all guests.\n\nHandle guest inquiries, requests, and complaints professionally, ensuring timely resolution.\n\nProactively engage with VIPs, regular guests, and special groups to enhance satisfaction and loyalty.\n\nMonitor guest satisfaction and provide feedback to management for service improvements.\n\nSupervise and support the Guest Relations related positions in daily operations.\n\nProvide coaching and guidance to team members to maintain service standards.\n\nCoordinate with Front Office, Concierge, Housekeeping, and other departments to ensure seamless guest experiences.\n\nMaintain guest records, preferences, and special requests in the hotel system.\n\nAssist in preparing daily reports, VIP arrival plans, and guest recognition programs.\n\nSupport the Guest Relations Manager in audits, inspections, and quality control initiatives.\n\nAssist in planning and executing special events, VIP services, and guest recognition programs.\n\nEnsure proper arrangements for guest amenities, surprises, and personalized services.\n\n Minimum two years of supervisory or management experience in Front Office operations with a demonstrated commitment to service excellence\nHands-on experience with Opera Cloud or comparable property management systems\nProven track record of cultivating strong professional relationships across all organizational levels and departments\nExceptional communication skills with the ability to articulate ideas, initiatives, and opportunities with clarity and confidence\nLeader who models best practices, fosters collaborative team environments, and drives high-performance outcomes\nFluent English proficiency\nBackground in luxury hospitality operations\n Your team and working environment:\nWe support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor’s limitless possibilities.\nOnly candidates who are able to communicate in Turkish will be hired.\nOur commitment to Diversity & Inclusion:\nWe are an inclusive company and our ambition is to attract, recruit and promote diverse talent.","description_format":"text","description_chars":3748,"description_truncated":false,"requirements":{"experience_years_min":2,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[{"language":"Turkish","level":"Upper-Intermediate (B2)","optional":false},{"language":"English","level":"Advanced (C1)","optional":false}]},"benefits":[],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Hotels & 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