{"id":3233142,"url":"https://alion.io/job/accor-guest-relations-manager-4","title":"Guest Relations Manager","company":{"id":8914,"name":"Accor","domain":"accor.com","url":"https://alion.io/company/accor-group","size_band":"11-50","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"SmartRecruiters","truth_index":{"grade":"B","score":79,"open_postings":21,"ghost_share":0,"stale_share":0.857,"repost_share":0,"time_to_fill_p50_days":24,"computed_at":"2026-10-27T05:46:45Z"}},"role":"Hospitality","role_family":"Hospitality","seniority":"middle","employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Lusail, Qatar"],"countries":["QA"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":28000,"max_usd":62000,"period":"year","method":"global_role_cell_scaled_by_country","sample_n":515},"experience_years_min":3,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Microsoft Office","optional":true}],"status":"live","first_seen_at":"2026-10-25T08:11:51Z","employer_posted_date":"2026-10-25","last_verified_at":"2026-10-27T07:40:43Z","board_verified":true,"closed_at":null,"days_open":2,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":2},"description":"Rixos Premium Qetaifan Island North\nRixos Premium Qetaifan Island North offers guests a luxurious breakaway to an island packed with entertainment and adventure. With five acres of fun-filled attractions, including a sensational waterpark, private beach, retail area, a beach club, and numerous fine dining and casual restaurants, Rixos Premium Qetaifan Island North is the ultimate multi-inclusive vacation destination.\n A Guest Relations Manager oversees the guest journey to ensure exceptional service, manages a team to achieve high standards, resolves guest concerns, and analyses guest feedback and operational data. This role requires leadership, strong communication, and a deep passion for guest satisfaction, often requiring experience in front office or operations and proficiency with property management systems like Opera. The manager is responsible for implementing guest service standards, developing staff, managing reputation, and contributing to the hotel's profitability while maintaining service quality.\nPrimary Responsibilities\nDevelops high quality of positive relationships with all guests, peers, team members, business partners and potential clients. \nChampion for hotel online and offline reputation. \nTake ownership of guest voice though TrustYou platform. Reply to guest feedback across all platforms and channels appropriately and in timely manner. Investigate guest comments when necessary. \nEnsure the integrity of online ratings such as TripAdvisor. \nAnalyze guest feedback and identify areas of improvement. Communicate with concerned department heads and drive action plans. \nUtilize all guest feedback platforms to analyze trends, eliminate issues and prevent problems. \nReview industry trends for new and innovative product and service opportunities. \nLead the quality meeting. \nChampion for the hotel brand standards. Work with all department heads to ensure that all areas are compliant and yearly audits are passed successfully. \nInternally audit the hotel periodically. \nChampion for employee recognition program to drive further guest engagement. \nChampion for ‘Sparkle’ program. Encourages other departments to participate in delivering elevated guest experiences. \nConduct regular meetings with associate to check on their service sequences, product knowledge and other relevant information. \nObtain feedback from guest and employees then propose on strategies to improve the guest experience. \nMonitor the entire VIP experience. \nEnsures that the team is perfectly aware of all the offers available in the hotel and promotes them to the guests. \nFamiliar with the hotel's environment and competing hotel. \nEnsures that the loyalty program is promoted and endorsed positively to drive enrolment. \nEnforces hotel policies when required. \nSpot checks on team members’ product knowledge and document any areas of improvement. \nTo spot check the executive lounge periodically and engage with the guest during peak periods. \nDrives upsell and cross sell initiatives. \nEnsure that loyalty program retro claim is followed up promptly and do not exceed 1%. \nEnsures that hotel premises and equipment are always well presented and that they remain in good condition. \nMaximize revenues and effectively control cost. \nEnsure the lobby area is always compliant to the brand standards. \nAdhere to all operating standard procedures, hotel policies and brand standards. \nSupervises and manages employees. Manages all day-to-day operations. Understands employee positions well enough to perform duties in employees' absence. \nResponsible to oversee pre arrival and post departure queries. \nEnsures employees are representative of the brand. Grooming is in accordance to standard. \nSpot check on guest room randomly and make a report to ensure rooms are free of defect and fully functional. \nMaintain a constant, visible physical presence in public areas especially during peak periods. \nHandles complaints, settling disputes, and resolving grievances and conflicts, or otherwise negotiating with others. \nMonitor and check room allocation for VIPs, elite members and repeaters. \nWelcome and bid farewell VIPs. \nMonitor the inventory of office supplies of business centre and guest relations. \nMonitor and maintain consistent sequence of services. \nUnderstands the impact of department’s operations on the overall property financial goals and objectives and manages to achieve or exceed goals. \nAble to assist front desk operations when required. \nEnsures the whole team is up to date with the sales priorities for the day, room inventory, business forecast. \n Qualifications & Skills:\nMinimum 3 years of experience in a similar role at a 5-star hotel; local knowledge will be an advantage. \nA strong academic background with a degree in Hospitality Management or a related field. \nA good Russian speaking, and proficiency in additional languages is a plus. \nProficiency in front office-related software, including Opera PMS, Microsoft Office applications, CRM systems, and MC software. \nStrong managerial and leadership abilities, with the capability to lead, mentor, and develop a diverse, multicultural team. \nExceptional interpersonal and communication skills, coupled with a warm and professional demeanour to deliver outstanding guest service. \nCompetencies\n• Good communication and customer contact skills \n• Service oriented with an eye for details \n• Ability to work effectively and contribute in a team \n• Self-motivated and energetic \n• Must be well-presented and professionally groomed at all times \n• Understanding and ability to work in a multi-cultural environment \n• Embodies competitive spirit and skills based on Accor’s capability framework: \no Open minded, Guest centric \no Self-Confident, Good communication, Team player \no Proactive and Initiative and Business Awareness and Improvement","description_format":"text","description_chars":5837,"description_truncated":false,"requirements":{"experience_years_min":3,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[{"language":"English","level":"All levels","optional":false},{"language":"Russian","level":"All levels","optional":true}]},"benefits":[],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Hotels & Resorts"],"lifecycle":[{"event":"open","at":"2026-10-25T09:20:17Z"}],"visa":[],"liveness":{"score":70,"band":"hot","label":"Hiring now","p_open":1,"p_active":0.695,"p_room":1,"age_days":1,"expected_fill_days":24,"reasons":["conf:2","stale_co","wave","velocity","win:early","comp:brand"],"computed_at":"2026-10-27T05:46:45Z"},"pay":null,"html_url":"https://alion.io/job/accor-guest-relations-manager-4","json_url":"https://alion.io/job/accor-guest-relations-manager-4.json","meta":{"generated_at":"2026-10-27T09:04:54Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":10054,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-28T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":8914},"rest":"https://alion.io/mcp/rest/get_company?id=8914"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Faccor-guest-relations-manager-4"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Faccor-guest-relations-manager-4"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Faccor-guest-relations-manager-4"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/accor-guest-relations-manager-4\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Faccor-guest-relations-manager-4"}]}