{"id":3762039,"url":"https://alion.io/job/accor-guest-relations-supervisor-arabic-speaker","title":"Guest Relations Supervisor - Arabic Speaker","company":{"id":8914,"name":"Accor","domain":"accor.com","url":"https://alion.io/company/accor-group","size_band":"11-50","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"SmartRecruiters","truth_index":{"grade":"B","score":76,"open_postings":51,"ghost_share":0,"stale_share":0.961,"repost_share":0,"time_to_fill_p50_days":26,"computed_at":"2026-11-06T05:58:05Z"}},"role":"Industrial Engineering","role_family":"Industrial Engineering","seniority":null,"employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Doha, Qatar"],"countries":["QA"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":null,"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Microsoft Office","optional":false}],"status":"live","first_seen_at":"2026-11-04T14:05:12Z","employer_posted_date":"2026-11-04","last_verified_at":"2026-11-06T13:47:47Z","board_verified":true,"closed_at":null,"days_open":1,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":1},"description":"As a pioneer in the art of responsible hospitality, the Accor Group gathers more than 45 brands, 5,600 hotels, 10,000 restaurants, and lifestyle destinations in 110 countries. While each brand has its own personality, where you will be able to truly find yourself, they all share a common ambition: to keep innovating and challenging the status-quo.\nBy joining us, you will become a Heartist®, because hospitality is, first and foremost, a work of heart.\nYou will join a caring environment and a team where you can be all you are. You will be in a supportive place to grow, to fulfil yourself, to discover other professions and to pursue career opportunities, in your hotel or in other hospitality environments, in your country or anywhere in the world!\nYou will enjoy exclusive benefits, specific to the sector and beyond, as well as strong recognition for your daily commitment.\nEverything you will do with us, regardless of your profession, will offer a deep sense of meaning,to create lasting, memorable and impactful experiences for your customers, for your colleagues and for the planet.\nHospitality is a work of heart,\nJoin us and become a Heartist®.\n You are part of the story behind every memorable guest experience. At MGallery, each property offers a unique sense of place, and as a Guest Relations Supervisor, you create meaningful connections and ensure every guest feels welcomed, valued, and genuinely cared for. Through thoughtful attention, personalized service, and strong leadership, you inspire your team to anticipate guest needs, exceed expectations, and transform every interaction into a memorable experience.\nWhat’s in it for you:\nEmployee benefit card offering discounted rates in Accor worldwide.\n\nLearning programs through our Academies.\n\nOpportunity to develop your talent and grow within your property and across the world.\n\nAbility to make a difference through our Corporate Social Responsibility activities.\n\nWhat you will be doing:\nSupervise and support the daily operations of the Guest Relations team, ensuring personalized and exceptional guest experiences.\n\nWelcome guests with warmth and genuine hospitality, creating memorable first impressions.\n\nBring the hotel's unique story, character, and local identity to life through meaningful guest interactions.\n\nAnticipate guest preferences and create personalized experiences that exceed expectations.\n\nEnsure VIP guests, repeat guests, and special occasions receive thoughtful recognition and attention.\n\nHandle guest feedback, complaints, and special requests with empathy, professionalism, and care.\n\nConduct regular guest engagement and follow up to ensure satisfaction throughout their stay.\n\nCoordinate with Front Office and other departments to ensure seamless and memorable guest journeys.\n\nMonitor guest satisfaction, online reviews, and feedback, identifying opportunities to enhance service quality.\n\nMaintain accurate guest profiles, preferences, and special requests to support personalized service.\n\nCoach, guide, and motivate the Guest Relations team to deliver heartfelt and consistent service.\n\nEnsure compliance with MGallery brand standards, service procedures, and quality expectations.\n\nPromote hotel facilities, signature experiences, and local attractions to enhance the guest experience.\n\nSupport the development of creative guest engagement initiatives that reflect the hotel's unique identity.\n\nEmbody the MGallery spirit through genuine care, attention to detail, refined service, and meaningful connections.\n\n Your experience and skills include:\nPrevious experience in Guest Relations or Front Office within a hotel environment; luxury or boutique hotel experience is an advantage.\n\nPrevious supervisory experience with the ability to guide and motivate a team.\n\nFluency in Arabic and English is essential, with the ability to communicate confidently with Arabic-speaking guests.\n\nStrong understanding of luxury hospitality and personalized guest service.\n\nExcellent communication, interpersonal, and relationship-building skills.\n\nA warm, engaging, and professional personality with a genuine passion for hospitality.\n\nAbility to anticipate guest needs and create memorable, personalized experiences.\n\nConfidence in handling guest concerns with empathy, discretion, and effective decision-making.\n\nStrong leadership skills with the ability to coach and develop Heartists.\n\nGood knowledge of hotel operations and interdepartmental coordination.\n\nStrong organizational skills and attention to detail.\n\nAbility to connect the hotel's unique identity and local culture with the guest experience.\n\nProficiency in hotel systems and Microsoft Office applications.\n\nAbility to work independently and as part of a team.\n\nFlexible and willing to work shifts, weekends, and public holidays as required.\n\nProfessional grooming and a positive attitude at all times.\n\n Your team and working environment:\nWe are Dream Makers and committed to creating memorable moments for our guests and colleagues inspired by the authentic Qatari warmth and essence of generosity.\nOur commitment to Diversity & Inclusion:\nWe are an inclusive company and our ambition is to attract, recruit and promote diverse talent.\nAlwadi Hotel Doha is the first MGallery boutique hotel located within Msheireb Downtown Doha, vibrant new retail, commercial and residential development in the heart of Qatar’s capital, offering 213 luxurious rooms and suites with desirable amenities, a spectacular ballroom, and five class meeting rooms, with variety of restaurants and an exclusive spa and swimming pool. Ideal for business or leisure and is just 15 minutes’ drive from Hamad International Airport and 10 minutes from West Bay.","description_format":"text","description_chars":5698,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[{"language":"Arabic","level":"Advanced (C1)","optional":false},{"language":"English","level":"Advanced (C1)","optional":false}]},"benefits":[],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Hotels & Resorts"],"lifecycle":[{"event":"open","at":"2026-11-04T18:51:18Z"}],"visa":[],"liveness":{"score":63,"band":"ok","label":"Likely open","p_open":1,"p_active":0.632,"p_room":1,"age_days":1,"expected_fill_days":26,"reasons":["conf:0","stale_co","velocity","win:early","comp:brand"],"computed_at":"2026-11-06T05:58:05Z"},"pay":null,"html_url":"https://alion.io/job/accor-guest-relations-supervisor-arabic-speaker","json_url":"https://alion.io/job/accor-guest-relations-supervisor-arabic-speaker.json","meta":{"generated_at":"2026-11-06T13:57:46Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":25711,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-11-07T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":8914},"rest":"https://alion.io/mcp/rest/get_company?id=8914"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Faccor-guest-relations-supervisor-arabic-speaker"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Faccor-guest-relations-supervisor-arabic-speaker"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Faccor-guest-relations-supervisor-arabic-speaker"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/accor-guest-relations-supervisor-arabic-speaker\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Faccor-guest-relations-supervisor-arabic-speaker"}],"agent":{"mcp":"https://alion.io/mcp/jobs","mcp_open":"https://alion.io/mcp/open","next":[{"tool":"get_job","arguments":{"id":3762039}},{"tool":"search_jobs","arguments":{"company":"accor.com","detail":"compact"}},{"tool":"match_people","arguments":{"job_id":3762039},"note":"people open to offers who fit this vacancy"}],"note":"The same data through MCP tools: https://alion.io/mcp/open needs no sign-in (compact searches, postings, people); https://alion.io/mcp with an Alion account has everything. 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