{"id":2691841,"url":"https://alion.io/job/accor-guest-relations-supervisor-russian-speaker","title":"Guest Relations Supervisor (Russian Speaker)","company":{"id":8914,"name":"Accor","domain":"accor.com","url":"https://alion.io/company/accor-group","size_band":"5000+","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"SmartRecruiters","truth_index":{"grade":"B","score":82,"open_postings":11,"ghost_share":0,"stale_share":0.727,"repost_share":0,"time_to_fill_p50_days":24,"computed_at":"2026-10-25T05:49:26Z"}},"role":"Industrial Engineering","role_family":"Industrial Engineering","seniority":null,"employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Ras Al Khaimah, United Arab Emirates"],"countries":["AE"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":23000,"max_usd":61000,"period":"year","method":"role_country_seniority_unknown","sample_n":27},"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[],"status":"live","first_seen_at":"2026-10-16T06:19:28Z","employer_posted_date":"2026-10-16","last_verified_at":"2026-10-25T13:15:18Z","board_verified":true,"closed_at":null,"days_open":9,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":9},"description":"We are far more than the worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Ennisore lifestyle and possibilities. By joining us every chapter of your story is yours to write, and together we can imagine tomorrow’s hospitality.\nRixos Bab Al Bahr is a luxury hotel chain providing a traditional Turkish hospitality in an excellent manner. changing the concept of a real luxury by giving a new meaning of the all-inclusive holiday concept through providing a unique experience.\nSALARIES AND BENEFITS\nCompetitive Salary\nDuty Meals provided; breakfast/lunch/dinner/midnight meal + coffee breaks\nVacation tickets /benefits provided by the hotel\nMedical Insurance Provided\n As a Guest Relations Supervisor at Rixos Bab Al Bahr, part of the All-Inclusive Collection, you will lead the Guest Relations team in delivering exceptional, personalized experiences for all guests. You will oversee daily operations, mentor team members, and ensure that every interaction reflects the bold, playful, and stylish identity of the Rixos brand.\nKey Responsibilities:\nSupervise and support the Guest Relations team, ensuring seamless service and high standards of guest care.\nHandle VIP and high-profile guest arrivals, departures, and special requests, ensuring a memorable experience.\nMonitor guest satisfaction and proactively address inquiries, concerns, or complaints to ensure prompt resolution.\nCoordinate with Front office, Housekeeping, F&B, and other departments to provide personalized and seamless guest experiences.\nAssist in training, coaching, and mentoring Guest Relations Agents to maintain service excellence and professional growth.\nMaintain detailed knowledge of hotel facilities, services, promotions, and local attractions to provide accurate guidance to guests.\nImplement and maintain guest recognition programs, loyalty initiatives, and special occasion services.\nOversee guest communication, including pre-arrival requests, welcome letters, and post-departure follow-ups.\nSupport scheduling and workflow planning for the Guest Relations team to ensure adequate coverage during peak periods.\nEnsure compliance with health, safety, and hygiene standards in all guest interactions.\nMaintain accurate records of guest preferences, feedback, and incidents, reporting to management as required.\nUphold professional appearance, grooming standards, and the Rixos brand’s service philosophy at all times.\n Previous experience in guest relations, concierge, or front office roles, with supervisory experience preferred, in luxury hotels or resorts.\nStrong leadership, team management, and interpersonal skills.\nExceptional guest service orientation with problem-solving and conflict resolution abilities.\nExcellent communication skills and the ability to anticipate guest needs.\nKnowledge of hotel operations, facilities, and local attractions.\nProfessional appearance, confident demeanor, and alignment with the Rixos brand identity.\nFluency in English; additional languages are highly advantageous.\nStrong organizational, multitasking, and attention-to-detail skills.\nAbility to work flexible hours, including weekends and holidays, as required.\nAdditional foreign language ( Russian) preferred.","description_format":"text","description_chars":3408,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[{"language":"Russian","level":"All levels","optional":true},{"language":"English","level":"Advanced (C1)","optional":false}]},"benefits":["Health insurance"],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Hotels & Resorts"],"lifecycle":[{"event":"open","at":"2026-10-16T09:07:51Z"}],"visa":[],"liveness":{"score":52,"band":"ok","label":"Likely open","p_open":1,"p_active":0.575,"p_room":0.9,"age_days":8,"expected_fill_days":24,"reasons":["conf:0","stale_co","velocity","win:mid","comp:brand"],"computed_at":"2026-10-25T05:49:26Z"},"pay":null,"html_url":"https://alion.io/job/accor-guest-relations-supervisor-russian-speaker","json_url":"https://alion.io/job/accor-guest-relations-supervisor-russian-speaker.json","meta":{"generated_at":"2026-10-25T15:19:29Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":22112,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-26T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":8914},"rest":"https://alion.io/mcp/rest/get_company?id=8914"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Faccor-guest-relations-supervisor-russian-speaker"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Faccor-guest-relations-supervisor-russian-speaker"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Faccor-guest-relations-supervisor-russian-speaker"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/accor-guest-relations-supervisor-russian-speaker\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Faccor-guest-relations-supervisor-russian-speaker"}]}