{"id":3530190,"url":"https://alion.io/job/accor-guest-service-agent-12","title":"Guest Service Agent","company":{"id":8914,"name":"Accor","domain":"accor.com","url":"https://alion.io/company/accor-group","size_band":"11-50","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"SmartRecruiters","truth_index":{"grade":"B","score":77,"open_postings":46,"ghost_share":0,"stale_share":0.935,"repost_share":0,"time_to_fill_p50_days":25,"computed_at":"2026-11-02T06:13:15Z"}},"role":"Hospitality","role_family":"Hospitality","seniority":"junior","employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Hamilton, Bermuda"],"countries":["BM"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":33000,"max_usd":56000,"period":"year","method":"global_role_cell_scaled_by_country","sample_n":1504},"experience_years_min":2,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[],"status":"live","first_seen_at":"2026-10-30T14:58:13Z","employer_posted_date":"2026-10-30","last_verified_at":"2026-11-02T15:08:52Z","board_verified":true,"closed_at":null,"days_open":3,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":3},"description":"For more than a century, Hamilton Princess & Beach Club is Bermuda's only luxury urban resort. Our world-class accommodations, internationally revered modern art collection, celebrated restaurants, spa, and more, are why we appeal to Bermuda’s luxury travelers, as well as our magical team of colleagues.\nHere at the iconic “Pink Palace” we embrace the spirit of being unique, passionate, pleasant, while keen on turning moments into memories for our guests - the Fairmont way.\nAs a member of our Princess Team, all Heartists are valued and recognized, the same as our guests and local communities. Consider joining us, if you enjoy:\nConnecting guests to the extraordinary place we call home\nDiscovering a broad offering of career paths\nLearning and thriving among a group of international hospitality professionals\nBeing passionate about people and attentive to the world - we are globetrotters!\nGoing beyond the walls of our hotel to support our community\nTaking pride in our differences\nThen this could be THE perfect opportunity for you, and we cannot wait to welcome you.\nSummary of Responsibilities:\nReporting to the Guest Services Manager, responsibilities and essential job functions include, but are not limited to, the following:\nConsistently offer professional, engaging and proactive guest service while supporting fellow Colleagues\nDemonstrate Fairmont core values in all interactions\nDemonstrate awareness of groups, events and activities happening in the hotel and direct guests to functions within hotel as required\nDemonstrate awareness of and market special guest programs\nCheck guests in and out of the hotel\nConfirm credit and payment method at check in and ensure full payment received at checkout\nLog all guest requests and confirm completion\nUsing your engaging and outgoing interpersonal skills, establish positive relationships with guests to increase brand and property loyalty\nResolve guest concerns in a prompt and efficient manner, following correct documentation procedures and ensure managers and relevant departments are notified in a timely manner\nPrepare express checkouts to be mailed daily (day shift)\nReview PMS inventory and House count for availability and rates\nPrepare individual paperwork (reconcile postings etc) for closing of shift\nReconcile cash and credit card transactions daily, which includes cash handling and responsibility for holding and balancing a float\nPrepare daily reports and distribute to appropriate department\nBalance bank daily\nRelocate overbooked guests\nFollow and ensure compliance with all corporate, hotel, departmental and safety policies and procedures\nParticipate in hotel committees\nStrict adherence to all Health & Safety training, guidelines and work practices previous, during and following an epidemic (whether local or global) that are established by Accor, local government, international bodies including the World Health Organization (WHO) and Center for disease control (CDC)\nPerform any other duties, tasks, and assignments within your department as required.\n Qualifications:\nAn undergraduate degree in a hospitality related discipline is strongly preferred\nAt least 2 years’ experience in Front Desk/ Concierge/ Guest Services role in a luxury hotel environment is required\nProven ability to focus attention on guests needs, remaining calm and courteous at all times in a demanding and fast paced environment\nDemonstrated ability to discern appropriate resolutions to ensure guest satisfaction is required\nProven ability to work in a demanding fast paced environment\nProven 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