{"id":3598499,"url":"https://alion.io/job/accor-guest-service-agent-13","title":"Guest Service Agent","company":{"id":8914,"name":"Accor","domain":"accor.com","url":"https://alion.io/company/accor-group","size_band":"11-50","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"SmartRecruiters","truth_index":{"grade":"B","score":77,"open_postings":45,"ghost_share":0,"stale_share":0.933,"repost_share":0,"time_to_fill_p50_days":25,"computed_at":"2026-11-04T06:34:25Z"}},"role":"Hospitality","role_family":"Hospitality","seniority":null,"employment_type":"part_time","work_mode":"remote","remote_scope":"stated_countries","remote_scope_basis":"board_field","remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Perth, Australia"],"countries":["AU"],"hiring_countries":["AU"],"hiring_countries_total":1,"salary":null,"salary_estimate":{"min_usd":41000,"max_usd":61000,"period":"year","method":"role_country_seniority_unknown","sample_n":89},"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[],"status":"live","first_seen_at":"2026-11-02T05:59:32Z","employer_posted_date":"2026-11-02","last_verified_at":"2026-11-04T09:26:27Z","board_verified":true,"closed_at":null,"days_open":2,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":2},"description":"Located right in the heart of the Perth CBD, Mercure Perth combines modern comfort, warm Australian hospitality, and locally inspired experiences. As part of the global Accor family, our hotel offers guests a vibrant base to explore the city while providing our team with an inclusive, energetic, and supportive work culture.\nAt Mercure, we believe that great hospitality starts with genuine human connections. We take pride in being \"local legends\"-sharing the best of Perth with our guests from arrival through check-out. When you join our team, you’re not just taking on a job; you’re unlocking opportunities for global career growth, continuous learning, and a community that values passion and teamwork.\n We are seeking a friendly and professional Guest Service Agent to join our team at Mercure Perth. As the face of our hotel, you'll be the star of the show-making sure every guest leaves with a smile and unforgettable memories from check-in to check-out!\nRoll out the red carpet! Greet and welcome guests with genuine warmth and enthusiasm, setting an amazing tone for their stay\nMaster the art of check-in and check-out-keeping things smooth, accurate, and hassle-free for our guests\nBe a problem-solving superhero by handling guest inquiries and resolving issues with a can-do attitude and professionalism\nBecome a Perth expert! Share insider knowledge about hotel amenities, services, and local attractions that'll make guests' stays absolutely unforgettable\nTeam up with other departments to make guest requests happen and keep everyone comfortable and happy\nKeep the front desk looking sharp and organized-your workspace, your pride\nHandle payments and guest accounts with precision and confidence\nBe the champion of our hotel's commitment to excellence in customer service and professionalism-you're the difference-maker!\nThrive in the fast-paced action! Juggle multiple tasks and adapt on the fly with energy and enthusiasm\nShine bright by spotlighting our amazing hotel facilities and finding creative ways to enhance each guest's experience through thoughtful recommendations\nOffer and deliver valet parking services for our guests who arrive with vehicles\n**Required Qualifications:**\nProven customer service experience in a hospitality or hotel environment\nExcellent verbal and written communication skills in English\nProficiency in handling cash transactions and point-of-sale systems\nAbility to multitask and prioritise in a fast-paced environment\nStrong problem-solving skills with a customer-focused approach\nProfessional presentation and demeanour\n**Preferred Qualifications:**\nPrevious experience with Opera (hotel property management system)\nValid manual driving licence with valet parking experience\nKnowledge of Perth's local attractions and tourism offerings\nHospitality or hotel management certification or training\nExperience in a front-office or guest-facing role\nFlexibility to work shifts, including evenings and weekends\n Our commitment to Diversity & Inclusion\nWe are an inclusive company, and our ambition is to attract, recruit, and promote diverse talent.","description_format":"text","description_chars":3095,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":{"level":"bachelor","optional":false},"security_clearance":false,"languages":[{"language":"English","level":"All levels","optional":false}]},"benefits":["Continuous learning"],"hiring_locations":[{"name":"Australia","iso":"AU","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":["Hotels & Resorts"],"lifecycle":[{"event":"open","at":"2026-11-02T06:27:25Z"}],"visa":[],"liveness":{"score":40,"band":"fade","label":"Fading","p_open":1,"p_active":0.417,"p_room":1,"age_days":2,"expected_fill_days":25,"reasons":["conf:1","stale_co","evergreen","wave","velocity","win:early","comp:brand"],"computed_at":"2026-11-04T06:34:25Z"},"pay":null,"html_url":"https://alion.io/job/accor-guest-service-agent-13","json_url":"https://alion.io/job/accor-guest-service-agent-13.json","meta":{"generated_at":"2026-11-04T12:41:20Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":19092,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-11-05T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":8914},"rest":"https://alion.io/mcp/rest/get_company?id=8914"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Faccor-guest-service-agent-13"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Faccor-guest-service-agent-13"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Faccor-guest-service-agent-13"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/accor-guest-service-agent-13\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Faccor-guest-service-agent-13"}],"agent":{"mcp":"https://alion.io/mcp/jobs","mcp_open":"https://alion.io/mcp/open","next":[{"tool":"get_job","arguments":{"id":3598499}},{"tool":"search_jobs","arguments":{"company":"accor.com","detail":"compact"}},{"tool":"match_people","arguments":{"job_id":3598499},"note":"people open to offers who fit this vacancy"}],"note":"The same data through MCP tools: https://alion.io/mcp/open needs no sign-in (compact searches, postings, people); https://alion.io/mcp with an Alion account has everything. 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