{"id":3725301,"url":"https://alion.io/job/accor-guest-service-agent-14","title":"Guest Service Agent","company":{"id":8914,"name":"Accor","domain":"accor.com","url":"https://alion.io/company/accor-group","size_band":"11-50","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"SmartRecruiters","truth_index":{"grade":"B","score":77,"open_postings":45,"ghost_share":0,"stale_share":0.933,"repost_share":0,"time_to_fill_p50_days":25,"computed_at":"2026-11-04T06:34:25Z"}},"role":"Hospitality","role_family":"Hospitality","seniority":null,"employment_type":"part_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Mascot, Australia"],"countries":["AU"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":null,"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[],"status":"live","first_seen_at":"2026-11-04T02:14:53Z","employer_posted_date":"2026-11-04","last_verified_at":"2026-11-04T18:51:18Z","board_verified":true,"closed_at":null,"days_open":0,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":0},"description":"Join a hotel that is a member of the Accor network, whose group brings together more than 45 brands, 5,500 hotels, 10,000 restaurants and lifestyle destinations. Here, we believe in you and what you bring to the table. There are many opportunities for development and advancement. Every gesture, every smile, every action, contributes to creating a positive and memorable impact for our customers, our colleagues and also for our planet. Together, we embody the vision of responsible hospitality.\nTake the opportunity to become a Heartist®, and let your heart guide you in this world where life beats faster.\n Reception Agent\nWe are currently seeking dedicated and dynamic Casual & Part Time Guest Services Agents to join our team at ibis budget Sydney Airport, and support our Front Desk Team, and help ensure guest requirements are always met with delivery of exceptional service.\nWhat is in it for you:\n* Employee benefit card offering discounted rates at Accor worldwide\n* Learning programs through our Academies\n* Opportunity to develop your talent and grow within your property and across the world!\n* Ability to make a difference through our Corporate Social Responsibility activities\nWhat you will be doing/ Key Responsibilities:\nProvide passionate, knowledgeable, and friendly service\nAssist guests with all enquiries and complaints and provide accurate information to guests\nCheck guests in and out of the Property accurately and in a timely manner\nTake reservations as required\nAnswer all telephone calls in a professional manner\nReconcile cashier floats, transactions, and alterations to accounts, collect payment of accounts, and issue receipts accordingly\nEnsure all guest details are fully updated on PMS system to ensure information is correct\nEnsure special requests are actioned appropriately and promptly\nMaintain the cleanliness and the presentation of the front desk at all times\nEnsure relevant information is communicated between departments\n Your experience and skills include:\nService focused personality is essential\n To be successful in this role, you will have:\nThe ability to work a flexible 7-day roster.\nExemplary written and verbal communication skills\nHold a current and valid RSA card in NSW\nWell-presented with a natural ability to build rapport both in person and over the telephone\nStrong focus and passion for hotel operations\nAbility to deliver excellent customer 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