{"id":3787802,"url":"https://alion.io/job/accor-guest-service-agent-16","title":"Guest Service Agent","company":{"id":8914,"name":"Accor","domain":"accor.com","url":"https://alion.io/company/accor-group","size_band":"5000+","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"SmartRecruiters","truth_index":{"grade":"B","score":76,"open_postings":72,"ghost_share":0,"stale_share":0.958,"repost_share":0,"time_to_fill_p50_days":26,"computed_at":"2026-11-12T10:38:37Z"}},"role":"Hospitality","role_family":"Hospitality","seniority":null,"employment_type":"part_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Rotorua, New Zealand"],"countries":["NZ"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":null,"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[],"status":"live","first_seen_at":"2026-11-05T00:40:34Z","employer_posted_date":"2026-11-05","last_verified_at":"2026-11-13T00:59:25Z","board_verified":true,"closed_at":null,"days_open":8,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":8},"description":"Not all heroes wear capes. Some wear name badges.\nAt Novotel Rotorua Lakeside, our Guest Service Agents are the friendly faces, problem solvers, local experts, and memory makers who turn great stays into unforgettable experiences.\nWe are searching for an experienced Guest Service Agent who understands that hospitality is not about handing over room keys. It is about welcoming every guest as they matter, anticipating their needs before they ask, and creating moments they will talk about long after they have left.\nEvery day is different. One guest might be celebrating a milestone, another might be attending an important conference, and someone else could simply be escaping for a relaxing break. Whatever their story, you will help make it extraordinary.\nIf you bring confidence, personality, and a passion for exceptional service, this could be your next adventure.\n What You Will Be Doing:\nWelcome guests from around the world and make them feel at home\n\nManage check-ins and check-outs efficiently and accurately\n\nHandle guest enquiries and requests with professionalism and care\n\nResolve challenges calmly and confidently\n\nCreate memorable experiences through genuine, personalised service\n\nPromote our hotel facilities, including Atlas Restaurant and Clarke's Bar\n\nWork alongside a supportive team passionate about exceptional hospitality\n\n You Will Be Great In This Role If You:\nHave previous hotel, hospitality, tourism, or customer service experience\n\nThrive in a fast-paced, guest-facing environment\n\nLove meeting and connecting with people from all walks of life\n\nStay calm under pressure and can think on your feet\n\nHave excellent communication and customer service skills\n\nTake pride in being organised and detail-oriented\n\nEnjoy being part of a collaborative team\n\nBring energy, initiative, and a positive attitude every day\n\nAre flexible to work a rotating roster, including weekends and public holidays\n\nExperience with Opera Cloud is a bonus, but not essential.\n\n Why Join Novotel Rotorua Lakeside?\nOngoing training and career development opportunities\n\nALL Heartist discounts on accommodation, dining, and lifestyle experiences\n\nA supportive team culture where everyone matters\n\nEmployee wellbeing and recognition programmes\n\nOpportunities to grow within the global Accor network\n\nBring your passion, personality, and guest-first mindset to a team that thrives on creating exceptional experiences.\nApply now and help turn first-time guests into lifelong 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