{"id":3861390,"url":"https://alion.io/job/accor-guest-service-agent-17","title":"Guest Service Agent","company":{"id":8914,"name":"Accor","domain":"accor.com","url":"https://alion.io/company/accor-group","size_band":"5000+","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"SmartRecruiters","truth_index":{"grade":"B","score":76,"open_postings":45,"ghost_share":0,"stale_share":0.956,"repost_share":0,"time_to_fill_p50_days":26,"computed_at":"2026-11-11T05:49:22Z"}},"role":"Hospitality","role_family":"Hospitality","seniority":null,"employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Adelaide, Australia"],"countries":["AU"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":null,"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[],"status":"live","first_seen_at":"2026-11-06T06:34:53Z","employer_posted_date":"2026-11-06","last_verified_at":"2026-11-11T06:07:07Z","board_verified":true,"closed_at":null,"days_open":5,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":5},"description":"At Ibis Adelaide, our Guest Service Agents are our un-official director of first impressions at the hotel front desk! You lead with liking, making every person feel welcome and create memorable experience, right from GO!\n Our Guest Service Agents are a key position and the first point of call for our guests when they arrive. You will be checking guests in and out, handling enquiries from in house guests and helping to maintain our hotel as the busiest in town, chat with our guests to ensure a sense of welcome and belonging. You will be a guru of local knowledge to help every guest get the most out of their stay, all whilst listening out for all opportunities to wow our guests when they least expect it.\nIn this role, you daily mission will include:\nWarmly welcome guests and provide ongoing support to the Reception team\nDeliver exceptional guest service with a friendly, approachable manner that reflects our brand values.\nAssist guest with check in / out, information during their stays\nRespond promptly to guest concerns, taking ownership and following up with relevant departments to ensure satisfaction\nSwitchboard communications with the rest of the hotel operational teams (Food & Beverage, Maintenance, etc.)\nProcess / take bookings during reservations after hours\nAttend to guest with a professional telephone manner\nAbility to think on your feet and anticipate guests needs\nMultitask with great time management\nSolve problems on the spot\nWork in a face paced environment\nBring your passion for hospitality and leadership-apply today and help us make every guest feel right at home!\n What You Bring - Big Personality, Bigger Drive\nYou’re a go-getter with a passion for people, unstoppable energy, and a can-do spirit that lifts everyone around you. You're not just looking for a job-you’re chasing the next big challenge, and you thrive on making things happen.\nHere’s what sets you apart as our next Guest Service Agent:\nYou will ideally have previous experience as a Guest Service Agent / Hotel receptionist, however not essential\nWe are looking for a special someone with a passion for people and providing impressive service to join our front office team on a full time basis.\nComputer literate.\nExceptional communication skills both written, verbal and non-verbal.\nYou will be an organized individual with a high attention to detail\nPrevious experience in a Reservations environment is an advantage\nPrior use of Opera Cloud & TARS Database or similar PMS is preferred.\nWorking rights to accommodate a full time role in Australia\n What is in it for you:\nALL Heartist, Employee benefit card, offering discounted rates in Accor worldwide (Accommodation, Food & Beverage, Apple products discounts, Samsung products discounts, and whole range of perks)\nLearning programs through our “Learn your Way” Academy platforms, ongoing training and development opportunities (self-pace, virtual webinars, face to face)\nOpportunity to develop your talent and grow within your property and across the world!\nAbility to make a difference through our Corporate Social Responsibility activities. Join the fight against single use plastic in hotels!\nLaundered uniform\nOur commitment to Diversity & Inclusion:\nWe are an inclusive company and our ambition is to attract, recruit and promote diverse talent.\nWhy work for Accor?\nWe are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor’s limitless possibilities.\nBy joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality. Discover the life that awaits you at Accor, visit https://careers.accor.com/\nDo what you love, care for the world, dare to challenge the status quo! #BELIMITLESS","description_format":"text","description_chars":3929,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[{"language":"English","level":"All levels","optional":false}]},"benefits":[],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Hotels & Resorts"],"lifecycle":[{"event":"open","at":"2026-11-06T09:39:06Z"}],"visa":[],"liveness":{"score":40,"band":"fade","label":"Fading","p_open":1,"p_active":0.416,"p_room":1,"age_days":4,"expected_fill_days":26,"reasons":["conf:4","stale_co","evergreen","wave","velocity","win:early","comp:brand"],"computed_at":"2026-11-11T05:49:22Z"},"pay":null,"html_url":"https://alion.io/job/accor-guest-service-agent-17","json_url":"https://alion.io/job/accor-guest-service-agent-17.json","meta":{"generated_at":"2026-11-11T07:06:41Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":10558,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-11-12T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.1,"usd":0.01,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":8914},"rest":"https://alion.io/mcp/rest/get_company?id=8914"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Faccor-guest-service-agent-17"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":2,"usd":0.2},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Faccor-guest-service-agent-17"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.1,"usd":0.01},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Faccor-guest-service-agent-17"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/accor-guest-service-agent-17\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Faccor-guest-service-agent-17"}],"agent":{"mcp":"https://alion.io/mcp/jobs","mcp_open":"https://alion.io/mcp/open","next":[{"tool":"get_job","arguments":{"id":3861390}},{"tool":"search_jobs","arguments":{"company":"accor.com","detail":"compact"}},{"tool":"match_people","arguments":{"job_id":3861390},"note":"people open to offers who fit this vacancy"}],"note":"The same data through MCP tools: https://alion.io/mcp/open needs no sign-in (compact searches, postings, people); https://alion.io/mcp with an Alion account has everything. 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