{"id":2845762,"url":"https://alion.io/job/accor-guest-service-agent-6","title":"Guest Service Agent","company":{"id":8914,"name":"Accor","domain":"accor.com","url":"https://alion.io/company/accor-group","size_band":"11-50","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"SmartRecruiters","truth_index":{"grade":"B","score":82,"open_postings":11,"ghost_share":0,"stale_share":0.727,"repost_share":0,"time_to_fill_p50_days":24,"computed_at":"2026-10-25T05:49:26Z"}},"role":"Hospitality","role_family":"Hospitality","seniority":"junior","employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Rayong, Thailand"],"countries":["TH"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":6000,"max_usd":10500,"period":"year","method":"global_role_cell_scaled_by_country","sample_n":1279},"experience_years_min":1,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[],"status":"closed","first_seen_at":"2026-10-19T09:46:48Z","employer_posted_date":"2026-10-19","last_verified_at":"2026-10-25T20:41:40Z","board_verified":false,"closed_at":"2026-10-25T20:41:40Z","days_open":6,"trust":{"level":"not_scored","repost_count":null,"flags":[],"days_open":6},"description":"Mercure Rayong Lomtalay Villas & Resort\nHotel for travellers looking for local and authentic experiences Open your wings and discover Rayong's coastal charm-crafted details, bold bites, and golden sunsets await. Just 2.5 hours from Bangkok, Mercure Rayong Lomtalay blends authenticity with subtle surprises. The Ocean Wing, beachfront with sea-view villas, and the Garden Wing, 200 meters from the beach with Koh 17 rooftop bar, sit 400 meters apart with a free shuttle.\nMercure Rayong Lomtalay Villas and Resort is the newest and the trendiest destination in Rayong with a wide range of accommodation & facilities. Located in two wings, the resort offers spectacular and upscale beachfront rooms to sea view Villas. The resort area caters for all travelers and has an authentic and comfortable design. Thai flowers are integrated in the original and bold personality of the building and add layers of delicacy and freshness to the architecture.\nLocated at Cape Laem Mae Phim, a calm beach 20 mins from Ban Phe Pier for Koh Samet trips, Mercure Rayong Lomtalay offers easy access to local seafood markets, coastal exploration, and island hopping, with pools and KOH 17 Rooftop Bar back at resort.\nJob Purpose\nA representative and creator of the guest’s stay cycle experience. This position is responsible for the delivery of pre arrival, welcome, stay enhancement, departure, and post departure experience. Ensure the professional and efficient daily operation of the Front Desk to assist Hotel’s guests and visitors in accordance to the Hotel’s established standards to achieve their expectation and satisfaction\nPrimary Responsibilities \nOperation\nPerforming all aspects of Telecommunications services to achieve the highest possible guest satisfaction in accordance with the Hotel’s standards\nHandle guests requests promptly, report complaints and irregularities comments tactfully and efficiently. If found challenges refer to the immediate supervisor\nStrictly abides by standards policies and procedures governing cases of emergency such as fire, bomb scare and other critical situations\nAbide by principles of guest privacy and personal data protection\nReview arrival and departure lists to prepare relates documents such as welcome letter, registration card, folio, etc. for smooth flow of arrival and departure experience.\nReview and prepare all necessaries for welcome and farewell of all VIPs level\nPresent warm welcome and provide fond farewell with hotel’s service sense and culture\nProvide prompt, courteous and personalized service to all guests\nEnsure all VIPs level and members consistently receive all benefits, special recognition and service.\nLiaise closely with other relevant departments to ensure that guest’s requests and needs are met\nEscorting guest to room presenting information about various hotel facilities and services to guests, practice tactful up-selling of hotel products and facilities\nUpdate and maintain repeat guest profile and preference history system\nBe vigilant in regard to in-house credit matters and act upon any discrepancies\nMaintain detailed knowledge of the activities of the day and of key occurrences in your city/location including directions to key points of interests, restaurants, theatres, shopping, cinemas, sporting and recreational facilities, banks, consulates, transport systems and special events\nMaintain proper records and reports according to departmental standards\nAlert Security or Duty Manager of any treats to hotels’ safety and security concern\nOther Responsibilities\nEnsure yourself is up to date with all facts of the hotel product, including room types details, room rates, all hotel features and facilities, loyalty program and knowledge local information and journey route\nWell versed and be fully conversant with hotel fire & life safety/emergency procedures\nAttend all briefings, meetings and trainings as assigned by management\nReport for duty on time and maintain grooming standard plus high standard of personal appearance and hygiene at all times\nPerform other reasonable duties assigned by the assigned by the Management\nEstablish and maintain effective employee working relationships\nMain Complexity/Critical issues in the Job\nRespond professionally, politely, and efficiently to extraordinary requests and complaints from guests. Implement the personalized services experience to every encountered with guests.\nKnowledge and Experience\nDiploma in Tourism / Hospitality Management\nExcellent reading, writing and oral proficiency in English language\nAbility to speak other languages will be an advantage\nMinimum 1 year of experience in a similar capacity is primary preferred\nFreshly new graduated also welcome, Training will be provided\nFully vaccinated for SHA+\n Competencies\nGood communication and customer contact skills\nService oriented with an eye for details\nAbility to work effectively and contribute in a team\nSelf-motivated and energetic\nMust be well-presented and professionally groomed at all times\nAdaptivity ability and open minded for any challenges and opportunities\nWell handling the pressure situation and remain clam to oversee the situation","description_format":"text","description_chars":5143,"description_truncated":false,"requirements":{"experience_years_min":1,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[{"language":"English","level":"Advanced (C1)","optional":false}]},"benefits":[],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Hotels & Resorts"],"lifecycle":[{"event":"open","at":"2026-10-19T10:56:16Z"},{"event":"close","at":"2026-10-25T20:41:40Z"}],"visa":[],"liveness":null,"pay":null,"html_url":"https://alion.io/job/accor-guest-service-agent-6","json_url":"https://alion.io/job/accor-guest-service-agent-6.json","meta":{"generated_at":"2026-10-26T05:14:25Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":6998,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-27T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":8914},"rest":"https://alion.io/mcp/rest/get_company?id=8914"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Faccor-guest-service-agent-6"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Faccor-guest-service-agent-6"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Faccor-guest-service-agent-6"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/accor-guest-service-agent-6\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Faccor-guest-service-agent-6"}]}