{"id":4002753,"url":"https://alion.io/job/accor-guest-service-agent-concierge","title":"Guest Service Agent/ Concierge","company":{"id":8914,"name":"Accor","domain":"accor.com","url":"https://alion.io/company/accor-group","size_band":"5000+","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"SmartRecruiters","truth_index":{"grade":"B","score":76,"open_postings":45,"ghost_share":0,"stale_share":0.956,"repost_share":0,"time_to_fill_p50_days":26,"computed_at":"2026-11-10T06:52:35Z"}},"role":"Hospitality","role_family":"Hospitality","seniority":null,"employment_type":"part_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Auckland, New Zealand"],"countries":["NZ"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":null,"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Microsoft Office","optional":false}],"status":"live","first_seen_at":"2026-11-10T03:27:46Z","employer_posted_date":"2026-11-10","last_verified_at":"2026-11-10T04:32:02Z","board_verified":true,"closed_at":null,"days_open":0,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":0},"description":"SO/ is a coveted collection of hotels rooted in the world of fashion, commanding attention with it’s avant garde design and creative approach to the world of luxury. SO/ Auckland is located in the heart of Auckland's CBD. With views of the Waitematā Harbour and city, across 16 floors and 130 design-led rooms. We invite you to the front row. We are looking for a warm, energetic, and guest-focused Guest Service Agent to join our dedicated team and help us continue to create exceptional stays.\n Deliver service excellence at every stage of the guest journey, from check-in to check-out.\nBe the first point of contact for guests, providing warm welcomes and tailored assistance.\nHandle front office tasks such as processing reservations, managing guest accounts, and promoting hotel services.\nAnswer guest queries and phone calls with professionalism and efficiency.\nReconcile cashier floats at the end of your shift, maintaining accuracy and compliance.\nIntroduce non-members to the ALL - Accor Live Limitless loyalty program and highlight its benefits.\nHandle special guest requests professionally (e.g., amenities, gifts, celebration arrangements).\nMaintain strong relationships with external service providers to ensure reliable and high-quality offerings.\nAct as a proactive lobby presence, greeting guests, offering assistance, and supporting front-of-house flow.\n Previous customer service experience (hospitality experience a bonus).\nConfidence using computer systems, including Microsoft Office and Opera Cloud\nThe ability to multitask, stay calm under pressure, and resolve issues quickly.\nStrong communication skills and professional personal presentation.\nA genuine passion for hospitality and a natural ability to make guests feel valued.\nA positive attitude, team spirit, and a dedication to exceeding guest expectations.\nA Full, clean, New Zealand Drivers Licence (or overseas equivalent)\n Staff meal provided per shift\nDry-cleaning of uniform\nInternational accommodation and retail discounts across varying Accor & Ennismore hotels and properties\nFamily & Friends Hotel Discounts\nOpportunities for further development and worldwide career progression\nAnnual reward of a free night's accommodation at the hotel (did we say there is breakfast and dinner included?)\nOur Commitment to Diversity & Inclusion:We are an inclusive company, and our ambition is to attract, recruit and promote diverse talent. we offer reasonable adjustments to support you. if you require an adjustment to be made during the recruitment process, you're welcome to let us know.","description_format":"text","description_chars":2567,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":{"level":"bachelor","optional":false},"security_clearance":false,"languages":[{"language":"English","level":"All levels","optional":false}]},"benefits":[],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Hotels & Resorts"],"lifecycle":[{"event":"open","at":"2026-11-10T04:32:02Z"}],"visa":[],"liveness":{"score":63,"band":"ok","label":"Likely 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